Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support farmers with livestock monitoring equipment and ensure smooth installations.
- Company: Join a leading company dedicated to animal health and innovative veterinary solutions.
- Benefits: Enjoy a full-time role with opportunities for growth and development in a supportive team.
- Why this job: Make a real impact on animal welfare while working in a dynamic, tech-driven environment.
- Qualifications: Experience with milking equipment and strong communication skills are essential.
- Other info: Applications close on 30th June 2025; be part of a passionate team!
The predicted salary is between 21600 - 36000 £ per year.
Through its commitment to the Science of Healthier Animals, our company offers veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monitoring products. Our company is dedicated to preserving and improving the health, well-being and performance of animals and the people who care for them.
Our company has a range of market leading monitoring and milking equipment which is sold directly to farmers and installed by approved third parties. The role will form part of our product support function within the Ruminant Business Unit of Animal Health. A typical day would look like:
- Undertaking site surveys for our equipment
- Coordinating, delivering and assessing installations of that equipment
- Training up users in the hardware and software aspects of the monitoring equipment
- Coordinating the response on any post-sales issues the customer may have
Success would look like more farmers using our equipment and being part of a highly functioning team. The primary activities include but are not limited to:
- Lead on all post-sales aspects for our range of livestock intelligence equipment (monitoring, milking, reading and weighing)
- Completion and review of site surveys for monitoring equipment
- Co-ordination and approval of installations
- In person onboarding of new users of the equipment
- Co-ordination of post-sales issues to ensure an efficient resolution and positive experience for the customer
- Maintain Salesforce CRM with work orders and customer interactions
- Regular contact with colleagues in the local regional team (sales and veterinary)
Skills Required:
- Working knowledge of milking equipment, particularly electronics
- Experience of working on dairy farms
- Presentation skills to small groups on technical subjects
- Administrative upkeep of databases, e.g. CRM
- Strong client-facing and communication skills
- Advanced troubleshooting, problem-solving and multi-tasking skills
- Basic Information Technology, Computer knowledge
Closing date for applications: 30th June 2025
Seniority level: Associate
Employment type: Full-time
Job function: Other and Customer Service
Industries: Pharmaceutical Manufacturing and Biotechnology Research
Farm Technical Support Technician - Southern England employer: MSD
Contact Detail:
MSD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Farm Technical Support Technician - Southern England
✨Tip Number 1
Familiarise yourself with the specific types of milking and monitoring equipment used in the industry. Understanding the technical aspects will not only boost your confidence but also help you engage more effectively during interviews.
✨Tip Number 2
Network with professionals in the agricultural and veterinary fields. Attend local farming events or workshops to meet potential colleagues and learn more about the latest technologies in livestock management.
✨Tip Number 3
Brush up on your Salesforce CRM skills, as maintaining customer interactions is a key part of the role. Consider taking an online course or tutorial to enhance your proficiency before applying.
✨Tip Number 4
Prepare for potential technical questions by reviewing common troubleshooting scenarios related to milking equipment. Being able to demonstrate your problem-solving skills will set you apart from other candidates.
We think you need these skills to ace Farm Technical Support Technician - Southern England
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Farm Technical Support Technician position. Tailor your application to highlight relevant experiences and knowledge, especially in milking equipment and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have with dairy farms, technical support, or working with livestock intelligence equipment. Use specific examples to demonstrate your problem-solving and troubleshooting skills.
Showcase Communication Skills: Since the role involves training users and coordinating with customers, make sure to showcase your strong communication skills. Provide examples of how you've effectively communicated technical information to non-technical audiences in the past.
Tailor Your Application: Customise your CV and cover letter for this specific role. Mention your familiarity with Salesforce CRM and any relevant IT skills. Make it clear why you are a great fit for the team and how you can contribute to the company's mission of improving animal health.
How to prepare for a job interview at MSD
✨Know Your Equipment
Familiarise yourself with the specific milking and monitoring equipment mentioned in the job description. Be prepared to discuss your experience with similar technologies and how you can apply that knowledge to support farmers effectively.
✨Demonstrate Problem-Solving Skills
Since troubleshooting is a key part of the role, think of examples where you've successfully resolved technical issues in the past. Highlight your approach to problem-solving and how it benefited the customer.
✨Showcase Communication Skills
As this role involves training users and liaising with clients, practice explaining complex technical concepts in simple terms. Be ready to demonstrate your ability to communicate effectively with both technical and non-technical audiences.
✨Prepare for Site Surveys
Understand what a site survey entails and be ready to discuss how you would conduct one. Think about the factors you would consider when assessing a site for equipment installation and how you would ensure a smooth onboarding process for new users.
