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- Tasks: Investigate and prevent fraud on Halfords' digital platforms and MOTO channels.
- Company: Join Halfords, a leading retailer in automotive and cycling products.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in fraud prevention.
- Qualifications: Analytical skills, knowledge of criminal law, and experience with fraud prevention tools required.
- Other info: Collaboration with police and other retailers is part of the role.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with: National Fraud Investigator – Digital, Worcestershire Client: Halfords Location: Worcestershire, United Kingdom Job Category: Other – EU work permit required: Yes Job Reference: 5d5d695c57a8 Job Views: 5 Posted: 02.06.2025 Expiry Date: 17.07.2025 Job Description: JOB PURPOSE The role provides support to the business by focusing on external fraud on Halfords Digital Platforms and MOTO (Telephone Orders) channels. JOB CONTEXT Profit Protection is an independent, objective function designed to add value and reduce loss. The Digital Fraud Investigator manages our fraud prevention software to minimise fraudulent transactions, chargebacks, and maximise sales by identifying fraudulent transactions and optimising the fraud ruleset. The role collaborates with IT, Digital, Support Centre functions, and Field teams to raise awareness and prevent fraud, and to identify faults or issues across the platform and eCommerce sites to maximise sales conversion rates. The role also manages and leads a team from the Customer Services call centre to aid in identifying fraudulent transactions on our MOTO channel. Collaboration with the Police on external investigations may also be required. KEY RESPONSIBILITIES Key responsibilities include: Using analytical skills to identify trends and interpret complex data streams across multiple sources. Identifying fraudulent transactions and their networks, and blocking them from eCommerce platforms. Understanding patterns of fraudulent transactions and adjusting the fraud ruleset to prevent future frauds. Ensuring fraud prevention rules do not affect genuine customers. Working quickly and effectively with multiple stakeholders. Negotiating and influencing stakeholders. Working under pressure and being self-motivated. Prioritising workload with strong organisational skills. Knowledge of criminal law and the Data Protection Act. Experience with Data Mining tools or online fraud prevention tools. Building relationships with other retailers and forums, e.g., OCR and ECR. Key stakeholders include: Internal relationships: Profit Protection Team IT / Digital Retail & Garage Operations Audit Committee / Main Board External relationships: Police Service Security Partners and Vendors PERSON SPECIFICATION Successful candidates will demonstrate: Innovation and sourcing new techniques for fraud detection Strong communication and influence skills Teamwork and collaboration skills Driving results and continuous improvement #J-18808-Ljbffr
National Fraud Investigator - Digital employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Fraud Investigator - Digital
✨Tip Number 1
Familiarise yourself with the latest trends in digital fraud and prevention techniques. Understanding the current landscape will not only help you in interviews but also demonstrate your proactive approach to staying informed.
✨Tip Number 2
Network with professionals in the fraud prevention field. Attend industry events or join online forums where you can connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your analytical skills, particularly in data mining and interpretation. Being able to showcase your ability to analyse complex data streams will be crucial in demonstrating your fit for the role.
✨Tip Number 4
Prepare to discuss your experience with collaboration and negotiation. Since the role involves working with various stakeholders, having examples ready that highlight your teamwork and influence skills will set you apart.
We think you need these skills to ace National Fraud Investigator - Digital
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the National Fraud Investigator position. Tailor your application to highlight relevant experience in fraud detection and data analysis.
Highlight Relevant Skills: In your CV and cover letter, emphasise your analytical skills, knowledge of criminal law, and experience with data mining tools. Provide specific examples of how you've successfully identified fraudulent transactions or improved fraud prevention measures in previous roles.
Showcase Collaboration Experience: Since the role involves working with various stakeholders, include examples of past teamwork and collaboration. Mention any experience negotiating with stakeholders or working under pressure to demonstrate your ability to manage relationships effectively.
Craft a Strong Cover Letter: Your cover letter should not only express your interest in the role but also explain why you're a great fit. Discuss your passion for fraud prevention and how your skills align with Halfords' goals in minimising fraudulent transactions.
How to prepare for a job interview at Halfords
✨Showcase Your Analytical Skills
As a National Fraud Investigator, you'll need to demonstrate strong analytical skills. Be prepared to discuss specific examples where you've successfully identified trends or interpreted complex data streams in your previous roles.
✨Understand Fraud Prevention Tools
Familiarise yourself with data mining tools and online fraud prevention software. During the interview, mention any relevant experience you have with these tools and how they can be applied to minimise fraudulent transactions.
✨Highlight Your Collaboration Experience
This role requires working closely with various stakeholders, including IT and customer service teams. Share examples of how you've effectively collaborated with different departments to achieve common goals, especially in high-pressure situations.
✨Demonstrate Knowledge of Relevant Laws
Having a solid understanding of criminal law and the Data Protection Act is crucial. Be ready to discuss how this knowledge has influenced your approach to fraud prevention in past roles, and how it will guide your decisions in this position.
