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- Tasks: Lead the reception team, ensuring top-notch guest experiences and smooth operations.
- Company: Join a world-leading hospitality brand committed to excellence and memorable guest experiences.
- Benefits: Enjoy discounted hotel stays, flexible hours, and comprehensive training opportunities.
- Why this job: Perfect for those looking to advance in hospitality while making a real impact on guest satisfaction.
- Qualifications: Previous managerial experience in hotel front office operations is essential; strong communication skills are a must.
- Other info: Act as Duty Manager, overseeing overall hotel operations and health & safety compliance.
The predicted salary is between 30000 - 42000 £ per year.
Are you a seasoned hotel professional with experience in front office operations? Do you have a knack for leading teams and ensuring exceptional guest experiences? If so, we’d love to hear from you!
In this role, you will oversee the reception and front desk operations, ensuring that guests receive the highest standard of service. You will lead a dynamic team and ensure everything runs smoothly, from check-ins to resolving guest concerns. Additionally, you will take on the role of Duty Manager during your shifts, overseeing Health & Safety duties for both your department and the hotel as a whole.
If you’re ready to take the next step in your hospitality career and join a world-leading brand, apply now! We can’t wait to meet you!
Key Responsibilities:- Manage the day-to-day operations of the reception and front desk area.
- Lead and motivate the front desk team to deliver excellent service in line with IHG standards.
- Oversee guest check-in and check-out processes with efficiency and professionalism.
- Address and resolve guest complaints swiftly to maintain satisfaction.
- Coordinate with housekeeping and reservations to ensure optimal room availability.
- Ensure all front office procedures adhere to IHG policies and local regulations.
- Monitor team performance and implement coaching plans for continuous improvement.
- Prepare and review reports, including occupancy and revenue summaries.
- Handle financial records, billing, and payments accurately.
- Promote IHG Rewards Club membership and encourage upselling initiatives.
- Assist with recruiting and onboarding new team members.
- Act as Duty Manager during your shifts, overseeing overall hotel operations and guest experience.
- Manage Health & Safety duties for your department, ensuring compliance with company standards and regulations.
We are a proud part of the IHG family, committed to providing our guests with a memorable experience, driven by our core values of hospitality, service, and excellence.
Benefits:- Discounted hotel stays and access to IHG’s exclusive benefits.
- Comprehensive training and professional development.
- Flexible working hours, including evenings, weekends, and holidays.
- Health and wellness programmes.
We’re looking for someone with:
- Previous experience in a managerial or supervisory role in hotel front office operations, ideally within IHG or a similar international hotel brand.
- A strong understanding of hotel property management systems (e.g., Opera, OnQ).
- Excellent communication, leadership, and interpersonal skills.
- A calm, methodical approach to handling high-pressure situations.
- Fluent in English; additional languages are a bonus.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Reception Manager employer: Ecruit
Contact Detail:
Ecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with IHG's core values and service standards. Understanding their commitment to hospitality and excellence will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to share specific examples of how you've motivated teams and improved guest satisfaction, as this is crucial for the Reception Manager position.
✨Tip Number 3
Brush up on your knowledge of hotel property management systems like Opera or OnQ. Being able to discuss your proficiency with these tools can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you handle high-pressure situations. Think of scenarios where you've successfully resolved guest complaints or managed a busy front desk, as this will demonstrate your calm and methodical approach.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in front office operations and any managerial roles you've held. Use specific examples that demonstrate your leadership skills and ability to enhance guest experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and detail how your previous experiences align with the responsibilities of the Reception Manager role. Mention your familiarity with IHG standards and your approach to team motivation.
Highlight Relevant Skills: Emphasise your communication, leadership, and problem-solving skills in both your CV and cover letter. Provide examples of how you've successfully managed guest complaints or improved team performance in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Ecruit
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed your team in previous roles.
✨Demonstrate Guest-Centric Thinking
Highlight your experience in ensuring exceptional guest experiences. Prepare specific examples of how you've resolved guest complaints or improved service standards in the past.
✨Familiarise Yourself with IHG Standards
Since the role is within the IHG family, understanding their service standards and policies will give you an edge. Research IHG's core values and be ready to discuss how you align with them.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of scenarios where you've successfully managed challenges at the front desk or during busy periods.
