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- Tasks: Lead a dynamic team in managing reservations and events at a top London venue.
- Company: Join an iconic independent restaurant group known for exquisite food and exceptional service.
- Benefits: Enjoy a competitive salary, bonuses, and a supportive Monday to Friday work schedule.
- Why this job: Be part of a stable operation with opportunities for growth and a vibrant team culture.
- Qualifications: Strong leadership skills and experience with reservation systems are essential.
- Other info: Located in Victoria, making it easily accessible from across London.
The predicted salary is between 42000 - 58000 £ per year.
Our client is an iconic independent restaurant and event-based venue that offers exquisite food across two very successful venues. The group is well-established in London and is planning to expand their portfolio in the coming years. The successful candidate can expect to be part of a very stable and successful operation!
Benefits:
- Monday to Friday shift patterns.
- A competitive starting package of £50,000 per annum + bonus + commission.
- Bonus related incentives payable twice per annum.
- 3% to 7% commission on organic sales – uncapped.
- Based in Victoria – easy commute from most areas in London.
- Very stable team and operation.
Responsibilities:
- Act as a proud ambassador of the restaurant/venue.
- Support and train your team of reservation agents to ensure the smooth delivery of incoming/outgoing calls.
- Delegating staff rotas.
- Ensuring the team are motivated and organised.
- Managing all third-party enquiries.
- Management of reports for reservations and events.
- Responsible for the group's Private Dining & Membership Manager.
- Development of sales revenue both pro/reactive.
Requirements:
- A hands-on, natural leader with strong communication & organisational skills and the ability to coach and motivate the team.
- Knowledge of Quadranet, OpenTable, Collins and/or other reservation systems is required.
- An enthusiastic team player with a guest-focused approach and excellent attention to detail.
- A result-driven individual who can work proactively, dealing with and maximising all events/reservation enquiries.
- Freedom and support to pro-actively develop organic leads.
- Assist with hosting events when required.
Reservations Sales Manager employer: Hospitality & Catering Solutions Ltd (H&C)
Contact Detail:
Hospitality & Catering Solutions Ltd (H&C) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Sales Manager
✨Tip Number 1
Familiarise yourself with the reservation systems mentioned in the job description, such as Quadranet and OpenTable. Having hands-on experience or knowledge of these platforms will give you a significant edge during the interview process.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss specific situations where you motivated your team or improved their performance.
✨Tip Number 3
Research the restaurant and event venue's unique selling points and recent developments. Being able to speak knowledgeably about their offerings and future plans will demonstrate your genuine interest in the role.
✨Tip Number 4
Network with professionals in the hospitality industry, especially those who have experience in reservations and events management. Building connections can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Reservations Sales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations, sales, and event management. Emphasise any leadership roles you've held and your ability to motivate a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your understanding of the role. Mention specific experiences that demonstrate your skills in managing reservations and leading a team.
Showcase Relevant Skills: Highlight your familiarity with reservation systems like Quadranet, OpenTable, or Collins. Provide examples of how you've used these tools to improve efficiency or customer satisfaction in previous roles.
Demonstrate Results-Driven Mindset: Include quantifiable achievements in your application, such as increasing sales revenue or improving team performance. This will show the employer that you are results-oriented and capable of driving success.
How to prepare for a job interview at Hospitality & Catering Solutions Ltd (H&C)
✨Show Your Leadership Skills
As a Reservations Sales Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching and organisational skills.
✨Familiarise Yourself with Reservation Systems
Knowledge of systems like Quadranet, OpenTable, and Collins is essential for this role. Make sure you can discuss your experience with these platforms and how you've used them to enhance customer service and streamline operations.
✨Emphasise Your Guest-Focused Approach
This position requires a strong guest-focused mindset. Be ready to share specific instances where you've gone above and beyond to ensure customer satisfaction, as well as how you plan to instil this approach in your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle reservations and events under pressure. Think of scenarios where you've had to deal with challenging situations and how you resolved them effectively.
