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- Tasks: Support members with medical licensing applications and provide excellent customer service.
- Company: Motorsport UK is dedicated to ensuring safety and excellence in motorsport.
- Benefits: Enjoy a competitive salary, 25 days leave, private medical cover, and more perks!
- Why this job: Join a dynamic team and make a real impact on competitor safety and experience.
- Qualifications: Strong admin skills, attention to detail, and excellent communication abilities required.
- Other info: Opportunity to work in a fast-paced environment with a focus on member support.
The predicted salary is between 24000 - 28800 £ per year.
Join Our Team as a Membership and Medical Administrator at Motorsport UK! This role is ideal for someone with strong administrative skills who enjoys working in a fast-paced environment.
The Membership team at Motorsport UK is dedicated to delivering exceptional service to its members, ensuring prompt and efficient processing of annual competition licence applications. Certain competitors are required to provide detailed medical information to support their licence applications, ensuring the safety of all participants in the competitive environment. The role of the Membership and Medical Administrator, situated within the Membership team, is specifically focused on handling applications from competitors who need to submit this enhanced medical information. This role is key to the success of ensuring a smooth and efficient service for our members.
Primary Objectives- To provide administrative and customer service support to members, specifically on all medical licensing matters, in line with the existing medical requirements of approved competitor applications.
- To coordinate the flow of required information between members and Motorsport UK’s medical panel, consisting of the Chief Medical Officer (CMO) and medical advisors, in order to streamline the application process.
- Support the Membership team with normal day-to-day activities such as processing non-medical member applications, renewals, and answering queries via telephone and email.
- Acting as the first point of contact for applicants with medical conditions and general medical enquiries by all forms of communication (telephone, email, and letter).
- Corresponding with applicants and ensuring that they are kept up to date on the progress of their application and any additional information that might be required.
- Processing competition and other licence registrations as part of the Membership team.
- Acting as the first point of contact for disabled drivers, providing advice and guidance.
- Maintaining and continuously improving an accurate case status log.
- Regularly reviewing the processes for applicants with medical conditions to ensure the most streamlined experience.
- Ensuring records are maintained in a confidential manner respecting all General Data Protection Regulations and guidelines for medical data.
- Occasional attendance at the Medical Cross-Discipline Committee as an observer.
- Strong administrative skills with the ability to coordinate information to effectively progress cases through to resolution.
- Consistent attention to detail and effective time management skills.
- Excellent customer service, communication and interpersonal abilities.
- Proactive and adaptable in a dynamic work environment.
- Ability to collaborate with a wide variety of stakeholders at different levels within an organisation.
- Demonstrated ability to manage high-volume administrative workloads.
- Able to continuously improve processes and identify new ways to enhance member services.
- High levels of integrity when handling confidential information.
- The ability to manage challenging conversations.
- Highly proficient with Microsoft Office.
- The ability to travel to the Motorsport UK offices.
- Eligible to work within the UK.
- A basic understanding of health issues (such as cardiac problems, epilepsy, respiratory conditions) which may impact on a driver’s ability to safely control a vehicle.
- Previous experience of working within a medical setting.
- Competitive salary
- 25 annual leave + bank holidays
- 5% pension contribution from Motorsport UK
- Private medical cover
- Financial, Physical and Mental wellbeing support
- 4 x annual salary life assurance
- Breakdown cover
- Free on site parking
- Access to a host of other member / staff benefits
To apply for this vacancy, please forward a copy of your CV and Cover Letter to jointheteam@motorsportuk.org
Membership and Medical Administrator employer: Motorsport UK
Contact Detail:
Motorsport UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership and Medical Administrator
✨Tip Number 1
Familiarise yourself with the specific medical requirements and processes related to competition licence applications. Understanding these details will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Motorsport UK, especially those in the Membership team. They can provide valuable insights into the company culture and the expectations for the Membership and Medical Administrator role.
✨Tip Number 3
Prepare to discuss your experience in handling sensitive information and maintaining confidentiality. This is crucial for the role, so having examples ready will show that you understand the importance of data protection.
✨Tip Number 4
Demonstrate your customer service skills by preparing scenarios where you've successfully managed challenging conversations. This will highlight your ability to handle inquiries from applicants with medical conditions effectively.
We think you need these skills to ace Membership and Medical Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong administrative skills and experience in customer service. Emphasise any relevant roles where you managed high-volume workloads or coordinated information effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you're a great fit for Motorsport UK. Mention your ability to handle sensitive medical information and your proactive approach to improving processes.
Showcase Relevant Skills: Highlight specific skills that align with the job description, such as attention to detail, time management, and proficiency in Microsoft Office. Provide examples of how you've used these skills in previous positions.
Follow Application Instructions: Ensure you send your application to the correct email address (jointheteam@motorsportuk.org) and include both your CV and cover letter. Double-check for any spelling or grammatical errors before hitting send.
How to prepare for a job interview at Motorsport UK
✨Showcase Your Administrative Skills
As a Membership and Medical Administrator, strong administrative skills are crucial. Be prepared to discuss your experience in managing high-volume workloads and how you ensure accuracy and efficiency in your tasks.
✨Demonstrate Customer Service Excellence
This role involves significant interaction with members, especially those with medical inquiries. Highlight your customer service experience and provide examples of how you've effectively communicated and resolved issues in the past.
✨Familiarise Yourself with Medical Licensing
Understanding the medical requirements for competition licences is key. Brush up on any relevant health issues that may affect drivers and be ready to discuss how you would handle sensitive medical information with integrity.
✨Prepare for Challenging Conversations
You may encounter difficult conversations, especially when dealing with applicants who have medical conditions. Think of strategies you've used in the past to manage such discussions and convey your ability to remain calm and professional under pressure.
