Head IT Service Manager - SC Cleared

Fimatix are a leading Software Consultancy who specialise in working with HM Government. One of our HM Government clients has tasked us to recruit a Head of IT Service Management on a contract basis. This contract role is INSIDE IR35 and requires you to have current SC Clearance. We are seeking a talented, results-driven, and versatile IT Service Management professional with extensive experience in service design, transition, and implementation across both physical and virtual environments. The ideal candidate is dynamic, highly committed, and brings a structured, analytical, and enthusiastic approach to delivering complex IT services in fast-paced, enterprise-scale environments. The candidate will have at least 5+ years’ experience leading IT service management. This role requires a high level of stakeholder management, the ability to translate a set of data requirements into principles, capabilities and a coherent architecture. The candidate will have IT consulting experience or have worked for a system integrator in the public sector. Key Responsibilities Lead the Service Transition workstream for strategic IT projects, ensuring alignment with both business and technical requirements. Develop and deliver comprehensive Service Designs, integrating enterprise standards, business needs, and third-party supplier capabilities. Own and manage the Service Acceptance process, ensuring all readiness criteria are met prior to go-live. Conduct Service Management Readiness Testing to validate operational preparedness. Collaborate with the ServiceNow tooling team to ensure seamless onboarding of new services into the ITSM platform. Partner with Solution Architects to ensure service designs meet functional and non-functional requirements. Coordinate with IT Security to complete all required health checks and security validations. Ensure Operational Acceptance Testing (e.g., performance, failover, event management) is incorporated into the master test plan. Identify, assess, and manage operational risks and issues related to service transition activities. Key Skills Service Transition Management Leading end-to-end service transition activities for complex IT projects. Embedding new services into operational environments with minimal disruption. Service Design Creating detailed service design packages that align with business and technical requirements. Integrating enterprise standards and supplier capabilities into service models. ITIL Framework Expertise Strong understanding and application of ITIL principles, especially around Service Design, Transition, and Operation. Service Acceptance & Readiness Managing service acceptance criteria and ensuring services are operationally ready before go-live. Conducting readiness assessments and operational testing. ITSM Tooling (e.g., ServiceNow) Experience onboarding services into ITSM platforms. Working with tooling teams to configure workflows, CMDB, and service catalogs. Stakeholder Engagement Collaborating with architects, security teams, test managers, and business stakeholders. Communicating technical concepts clearly to non-technical audiences. Security & Compliance Coordinating IT health checks and ensuring compliance with security standards and policies. Operational Acceptance Testing (OAT) Planning and executing OAT scenarios such as performance, failover, and event management. Risk & Issue Management Identifying, tracking, and mitigating operational risks and issues during service transition. Analytical & Problem-Solving Skills Evaluating complex systems and processes to identify improvements and resolve issues efficiently. Please apply now for an immediate interview.