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For Companies At a Glance
- Tasks: Manage and grow high-profile clients while ensuring top-notch customer experience.
- Company: Join a leading tech company focused on Google Cloud and AWS solutions.
- Benefits: Enjoy flexible working options, competitive salary, and professional development opportunities.
- Why this job: Be a key player in driving customer success and innovation in the tech industry.
- Qualifications: MBA or Master's degree with 10+ years of customer-facing experience required.
- Other info: Ideal for those passionate about cloud technology and customer engagement.
The predicted salary is between 43200 - 72000 £ per year.
This role entails managing and growing our highest profiled clients whilst providing a high level of customer experience across all segments within Google Cloud and AWS. You will be responsible for driving customer outcomes across onboarding, consumption, and risk mitigation. You will be a critical player in driving long-term account success across a portfolio of customers.
Job Responsibilities
- Accelerate customer adoption of solutions and products by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
- Advocate for customer needs in order to overcome adoption blockers and drive feature development. Lead across multiple work streams and teams to maintain customer momentum.
- Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
- Serve as a trusted advisor to customers, deeply understanding their business challenges and objectives.
- Identify and pursue opportunities for cross-selling and upselling within existing customer accounts.
- Proactively identify and mitigate potential risks and roadblocks throughout the customer journey. Plan for customer events and launches, partnering with Practice, Engineering, and Cloud Managed Service teams to ensure customer success during critical moments.
- Work with customers and Support to guide issues/escalations to resolution.
- Analyze customer feedback to identify areas for improvement in our products, services, and internal processes.
- Develop and share best practices and knowledge assets based on successful customer engagements, and contribute to the ongoing development of our customer success methodology and tools.
Qualification
- MBA or Master’s degree in a management, technical, or engineering field with 10+ years of customer-facing experience.
- Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
- Experience collaborating across business units internally and at large enterprises.
- Strong exposure working with Digital Natives, Startups, and Enterprise accounts (in tech/Solution Sales capacity) in the UK.
- Experience in application/workload migration to public cloud providers, and translating business requirements into technological solutions.
- Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
- Excellent communication, presentation, problem-solving, and management skills.
- Experience in Cloud & IT services pre-sales.
- Capabilities to read, understand, and execute technical architectures across cloud providers (preferably GCP & AWS).
Account Manager | London (City of London) employer: Searce Inc
Contact Detail:
Searce Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager | London (City of London)
✨Tip Number 1
Network with professionals in the cloud services industry, especially those who work with Google Cloud and AWS. Attend relevant meetups, webinars, or conferences to connect with potential colleagues and learn about the latest trends in account management.
✨Tip Number 2
Familiarise yourself with the specific challenges and needs of Digital Natives and Startups in the UK. Understanding their unique business models will help you tailor your approach and demonstrate your value during interviews.
✨Tip Number 3
Prepare to discuss your experience in managing customer relationships and driving adoption of cloud solutions. Be ready to share specific examples of how you've successfully navigated challenges and delivered results for clients.
✨Tip Number 4
Stay updated on the latest developments in cloud technology and IT operations. Being knowledgeable about current trends and innovations will not only boost your confidence but also impress interviewers with your commitment to the field.
We think you need these skills to ace Account Manager | London (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly with cloud services like Google Cloud and AWS. Use specific examples that demonstrate your ability to drive customer outcomes and manage client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and your understanding of the challenges faced by clients in the tech industry. Mention how your background aligns with the responsibilities outlined in the job description.
Showcase Relevant Skills: Emphasise your skills in communication, problem-solving, and technical guidance. Provide examples of how you've successfully led projects or initiatives that required collaboration across multiple teams and stakeholders.
Highlight Your Achievements: Include quantifiable achievements in your application, such as successful migrations, customer satisfaction scores, or revenue growth from upselling. This will help demonstrate your impact in previous roles.
How to prepare for a job interview at Searce Inc
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what an Account Manager does, especially in the context of Google Cloud and AWS. Familiarise yourself with the responsibilities listed in the job description, such as managing client relationships and driving customer outcomes.
✨Showcase Your Technical Knowledge
Given the technical nature of this role, be prepared to discuss your experience with cloud services, particularly GCP and AWS. Highlight any relevant projects where you've successfully managed migrations or implemented solutions that align with the company's offerings.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as overcoming adoption blockers or managing customer escalations. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Your Relationship-Building Skills
This role requires developing strategic relationships with stakeholders. Be ready to share examples of how you've built trust and rapport with clients in the past, and how you’ve advocated for their needs to drive successful outcomes.
