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- Tasks: Support customers post-sale, ensuring satisfaction and technical success.
- Company: Join a market leader in AI-driven Customer Experience solutions.
- Benefits: Enjoy remote work, competitive salary, bonuses, and great perks.
- Why this job: Future-proof your career while working with innovative technology and global clients.
- Qualifications: 3+ years in tech support, knowledge of VoIP, and excellent communication skills required.
- Other info: This role is UK remote only; applicants must be based in the UK.
The predicted salary is between 42000 - 84000 £ per year.
Work at the forefront of Customer Experience (CX) Solutions. Leverage AI and modern technology. Future proof your career! REMOTE. UK ONLY. £50k-£60k plus bonus & benefits.
Our client is a market leader in Contact Centre and AI technology. They are partnered with global FTSE corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAMs to join their global professional services team.
The role of TAM & Senior TAM is a post-sales focused technical support and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs.
Experience Requirements:
- 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery.
- TCP/IP networking knowledge and VoIP technology exposure.
- Understanding of TCP/IP and internet fundamentals.
- Software, telecommunications and IP Telephony.
- Demonstrated technical problem-solving proficiency.
- Excellent analytical and advanced troubleshooting skills with end-users/customers.
- Excellent customer service and communication skills, both verbal and written.
If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in the UK.
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - VoIP, SIP, SaaS
✨Tip Number 1
Familiarise yourself with the latest trends in VoIP and SIP technologies. Being knowledgeable about current advancements will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the Customer Experience and Technical Account Management sectors. Attend relevant webinars or local meetups to connect with industry insiders who might provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships and resolved technical issues in previous roles. This will showcase your problem-solving skills and customer service expertise.
✨Tip Number 4
Research the company’s products and services thoroughly. Understanding their offerings will allow you to tailor your conversations and show how your skills align with their needs, making you a more attractive candidate.
We think you need these skills to ace Technical Account Manager - VoIP, SIP, SaaS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical services, VoIP technology, and customer service. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that align with the responsibilities of a Technical Account Manager and how you can contribute to customer success.
Highlight Technical Skills: Emphasise your knowledge of TCP/IP networking and VoIP technology in your application. Provide examples of how you've used these skills in previous roles to solve problems or improve customer satisfaction.
Showcase Communication Abilities: Since excellent communication skills are crucial for this role, include examples of how you've effectively communicated with customers or teams in past positions. This could be through written reports, presentations, or direct customer interactions.
How to prepare for a job interview at Spectrum IT Recruitment
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of VoIP technology, TCP/IP networking, and internet fundamentals. Be prepared to discuss specific examples from your past experience where you successfully applied this knowledge to solve technical problems.
✨Demonstrate Customer-Centric Skills
Since the role focuses heavily on customer satisfaction and retention, be ready to share instances where you went above and beyond for a customer. Highlight your communication skills and how you effectively managed customer expectations.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your analytical and troubleshooting skills. Practice articulating your thought process clearly and logically as you work through these problems.
✨Research the Company and Its Solutions
Familiarise yourself with the company's products and services, especially their AI and CX solutions. This will not only show your enthusiasm for the role but also help you tailor your responses to align with their business objectives.
