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- Tasks: Join our team as a Customer Service Advisor, managing energy changes for businesses.
- Company: SSE is a leading energy company focused on a net zero future with innovative solutions.
- Benefits: Enjoy flexible working, discounts on healthcare, gym memberships, and family-friendly policies.
- Why this job: Be part of a mission-driven company transforming energy for a sustainable future.
- Qualifications: Strong IT skills, attention to detail, and excellent communication are essential.
- Other info: We promote inclusivity and welcome diverse applicants to thrive in our workplace.
The predicted salary is between 24500 - 29000 £ per year.
Base Location: Cardiff
Salary: £29,504 - £34,747 + a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full Time | Flexible First options available
The role
Our Business Energy teams supply over 400,000 customer supply points across a broad and diverse client base from micro businesses to large national corporates, providing a unique service to each business with a commitment to keeping our client's interests at heart and helping to control energy costs.
You will:
- Complete change of tenancies for commercial properties.
- Manage workflow to complete work items in line with age profile.
- Make outbound calls to gather the relevant information and update the systems and customer accounts.
- Send information requests to customers and manage responses.
- Receive full training for this complex process.
You have:
- Excellent IT Skills (Using our internal billing systems in addition to standard email, Word, Excel).
- Ability to manage your own workload, work well on your own initiative as well as part of a team.
- A very confident and professional telephone manner.
- Self-sufficiency with excellent attention to detail and strong accuracy.
- Excellent verbal and written communication skills.
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We're building the world's largest offshore wind farm, transforming the grid to provide greener electricity for millions of people, and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.
SSE Energy Solutions support UK organisations by delivering energy and low-carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.
Flexible benefits to fit your life:
- Enjoy discounts on private healthcare and gym memberships.
- Wellbeing benefits like a free online GP and 24/7 counselling service.
- Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
- Generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer:
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Zoe at zoe.gillespie@sse.com to discuss how we can support you.
We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.
Customer Service Advisor - Business Moves employer: SSE PLC
Contact Detail:
SSE PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Business Moves
✨Tip Number 1
Familiarise yourself with the energy sector, especially regarding business energy solutions. Understanding the unique needs of different businesses can help you engage more effectively during interviews.
✨Tip Number 2
Practice your telephone communication skills. Since the role requires a professional and engaging telephone manner, consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Brush up on your IT skills, particularly with billing systems and Microsoft Office applications. Being proficient in these tools will not only help you in the role but also impress during the interview process.
✨Tip Number 4
Research SSE's commitment to sustainability and their projects like the offshore wind farm. Showing genuine interest in their mission can set you apart as a candidate who aligns with their values.
We think you need these skills to ace Customer Service Advisor - Business Moves
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Skills: Emphasise your excellent IT skills, attention to detail, and communication abilities in your CV and cover letter. Provide examples of how you've successfully managed workloads and worked both independently and as part of a team.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of SSE's commitment to energy solutions and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at SSE PLC
✨Showcase Your IT Skills
Since the role requires excellent IT skills, be prepared to discuss your experience with internal billing systems and standard software like email, Word, and Excel. Highlight specific examples of how you've used these tools effectively in previous roles.
✨Demonstrate Your Communication Skills
With a focus on verbal and written communication, practice articulating your thoughts clearly. During the interview, ensure you maintain a professional and engaging telephone manner, as this will reflect your suitability for the customer service aspect of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to manage workflows and handle complex processes. Think of past experiences where you successfully managed your workload or resolved customer issues, and be ready to share those stories.
✨Emphasise Attention to Detail
Given the importance of accuracy in this role, prepare to discuss how you ensure attention to detail in your work. You might want to provide examples of how your meticulous nature has positively impacted your previous jobs.
