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- Tasks: Lead and optimise contact centre systems and processes for a dynamic team.
- Company: Join a leading pensions provider committed to innovation and excellence.
- Benefits: Enjoy a hybrid working model and opportunities for professional growth.
- Why this job: Make a real impact on customer experience while working with cutting-edge technology.
- Qualifications: Experience in contact centre management and strong communication skills required.
- Other info: Open to all applicants, promoting diversity and inclusion in the workplace.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with: Location: Edinburgh, United Kingdom Job Category: Banking EU work permit required: Yes Job Reference: 16125_1749570844 Job Views: 6 Posted: 10.06.2025 Expiry Date: 25.07.2025 Job Description: Our client, a pensions provider, is recruiting for a Contact Centre Projects Manager to join their team on a 9-month fixed-term contract basis (hybrid working model). The successful candidate will drive the optimisation of contact centre systems and processes, with a particular focus on telephony and customer contact technologies. Skills/Experience: Proven experience in a contact centre management or telephony projects role. Strong understanding of contact centre systems and networking technologies. A proactive and analytical approach to improving service and technology use. Strong communication skills, with the ability to engage across technical and non-technical teams. Experience managing supplier relationships and delivering cost-effective solutions. Core Responsibilities: Managing the contact centre\’s telephony systems (including IVR, call recording, call routing). Leading the review and implementation of best practices in contact and call management processes. Collaborating with vendors and internal stakeholders on upgrades and enhancements. Monitoring system usage and operational performance metrics. Delivering training and supporting staff on system usage and optimisation. Managing costs and identifying efficiency savings in telephony operations. Staying up to date with trends in contact centre technologies and innovations. Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy. Job reference: 16125 To apply for this vacancy, applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes. By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy. Core-Asset Consulting is committed to protecting the privacy of our candidates, clients, and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement . Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal, and the wider financial services sector in Scotland. #J-18808-Ljbffr
Contact Centre Manager - Projects employer: Core-Asset Consulting
Contact Detail:
Core-Asset Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Manager - Projects
✨Tip Number 1
Familiarise yourself with the latest trends in contact centre technologies. This will not only help you understand the role better but also allow you to engage in informed discussions during interviews.
✨Tip Number 2
Network with professionals in the banking and contact centre sectors. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised contact centre systems in the past. Highlight your analytical approach and any cost-saving measures you've implemented to demonstrate your value.
✨Tip Number 4
Research the company’s current contact centre operations and identify areas for improvement. Presenting these ideas during your interview can show your proactive mindset and genuine interest in the role.
We think you need these skills to ace Contact Centre Manager - Projects
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contact centre management and telephony projects. Use specific examples that demonstrate your understanding of contact centre systems and your ability to optimise processes.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your proactive approach, analytical skills, and experience with supplier relationships to show how you can add value to the team.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and your ability to engage with both technical and non-technical teams. Mention any experience you have with training staff on system usage and optimisation.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Core-Asset Consulting
✨Know Your Tech
Familiarise yourself with the latest contact centre technologies, especially telephony systems. Be prepared to discuss how you've used these technologies in previous roles and how they can be optimised.
✨Showcase Your Leadership Skills
As a Contact Centre Manager, you'll need to demonstrate your ability to lead teams effectively. Prepare examples of how you've managed teams, improved processes, and delivered training in past positions.
✨Understand Supplier Relationships
Be ready to talk about your experience managing supplier relationships. Highlight any successful collaborations that led to cost-effective solutions or improvements in service delivery.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific challenges you've faced in contact centre management and how you approached them, focusing on your analytical and proactive strategies.
