Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and enhance knowledge content for internal teams and clients, improving efficiency and performance.
- Company: Join a vibrant team focused on innovative knowledge management strategies in the banking sector.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration across departments.
- Why this job: Make a real impact by streamlining knowledge access and enhancing customer experiences with AI.
- Qualifications: Experience in banking operations, agile environments, and strong communication skills are essential.
- Other info: Collaborate with various teams to drive change and improve service delivery.
The predicted salary is between 36000 - 60000 £ per year.
Join us as a Senior Knowledge Management Associate Take on a critical role managing the creation, maintenance, and sharing of internal and external knowledge content You\’ll be working in a vibrant, forward looking team and helping us to develop our longer-term strategy for knowledge management It’s a great chance to hit the ground running and make a tangible impact on our function What you\’ll do In your new role, you’ll be developing and maintaining a comprehensive library of knowledge content, such as FAQs and saved responses, that can be utilised by internal agents and external clients or customers, as well as being usable by AI Bots. You’ll also: Work closely with Operations, Product, Risk and Marketing to enhance efficiency, quality, and performance of our Operations Teams Enable enhanced AI utilisation, improve customer self-service experiences, and streamline access for Operations Agents to quickly and efficiently locate content within the Knowledge Hub Collaborate with Bot Analysts to develop MI and data to track the performance and effectiveness of the Hub The skills you\’ll need You’ll need to have a broad understanding of banking operations and processes in at least one operational area (financial crime, onboarding, payments, core banking or lending). You’ll also need: Hands-on experience in agile work environments, with a solid understanding of change management principles Excellent written and verbal communication skills, with a focus on clarity and simplicity Familiarity with AI technologies and their application in customer service #J-18808-Ljbffr
Senior Knowledge Management Associate employer: Medirest Signature
Contact Detail:
Medirest Signature Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Knowledge Management Associate
✨Tip Number 1
Familiarise yourself with the latest trends in knowledge management and AI technologies. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the banking operations field, especially those who have experience in knowledge management. Attend relevant webinars or industry events to make connections that could lead to valuable insights and recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved knowledge sharing or efficiency in previous roles. Highlight your experience in agile environments and change management to demonstrate your fit for the position.
✨Tip Number 4
Research StudySmarter's current knowledge management practices and think about how you can contribute to enhancing them. Showing that you've done your homework will impress the hiring team and set you apart from other candidates.
We think you need these skills to ace Senior Knowledge Management Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Knowledge Management Associate position. Tailor your application to highlight your relevant experience in knowledge management and banking operations.
Highlight Relevant Experience: In your CV and cover letter, emphasise your hands-on experience in agile environments and your understanding of change management principles. Provide specific examples of how you've contributed to knowledge management or similar projects in the past.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure that your application is clear, concise, and free of jargon. Use simple language to convey your ideas effectively.
Demonstrate Familiarity with AI: Mention any experience you have with AI technologies, especially in customer service contexts. Discuss how you've used these technologies to enhance efficiency or improve user experiences in previous roles.
How to prepare for a job interview at Medirest Signature
✨Showcase Your Knowledge Management Skills
Be prepared to discuss your experience in managing knowledge content. Highlight specific examples of how you've developed or maintained knowledge libraries, and how these have improved efficiency or customer service.
✨Demonstrate Your Understanding of Banking Operations
Since the role requires a broad understanding of banking operations, brush up on key processes in areas like financial crime, onboarding, and payments. Be ready to explain how your knowledge can contribute to the team's success.
✨Communicate Clearly and Effectively
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics related to knowledge management and AI technologies.
✨Familiarise Yourself with Agile Methodologies
As hands-on experience in agile environments is essential, be prepared to discuss your familiarity with agile principles and change management. Share examples of how you've successfully adapted to changes in previous roles.
