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- Tasks: Manage customer service operations and facilitate deliveries at Avonmouth docks.
- Company: Join Continental Bitumen UK, part of the innovative Colas Group.
- Benefits: Enjoy a competitive salary, generous leave, flexible working, and discounts on various services.
- Why this job: Be part of a caring and daring team that values innovation and personal growth.
- Qualifications: Previous customer service experience, proficiency in Word and Excel, and strong communication skills required.
- Other info: Opportunity for professional qualification funding and ongoing training.
The predicted salary is between 29000 - 35000 £ per year.
About the Role
Continental Bitumen UK is part of the Colas Group, based in Avonmouth and recruiting a Customer Service Supervisor to support the business. As Customer Service Supervisor you will manage the day-to-day customer service operations, facilitating customer deliveries and collections. As the role is based at the vibrant Avonmouth docks, you will reside close by or have your own transport.
Responsibilities
- Customer service: Receive and facilitate customer orders and administration of sales.
- Planning: Support haulage planning, integrate customer collections and manage purchases from third party bitumen facilities.
- Invoicing: Raise customer invoices and resolve any invoice queries.
You will ensure customer satisfaction and contribute to smooth logistics operations. Strong organisational skills, attention to detail, and a commitment to safety are essential for success in this role. Join our team and play a vital role in providing excellent customer support and efficient haulage planning.
Qualifications
The ideal candidate will have previous experience in a customer focussed administrative role and be conversant with Word and Excel. You will be a team player with a willingness to learn, good communication skills, good written and oral skills, able to demonstrate flexibility and adaptability.
Pay range and compensation package
- A generous pension contribution - £29,000 - £35,000
- Life assurance cover (x4 basic salary)
- 25 days annual leave + bank holidays (with the option to buy/sell more)
- Flexible working policy
- Opportunity to study towards a professional qualification fully funded
- Ongoing training and personal/professional development
- Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal.
Equal Opportunity Statement
As a business, we hold three core values: Caring, Sharing, and Daring. We are committed to Caring for our colleagues, promoting equality and diversity, and maintaining a culture of fairness, transparency, and respect for all employees, clients, communities, suppliers, contractors, and other stakeholders. We harness a productive environment where talents are being fully utilised and organisational goals are met, Sharing our knowledge and expertise with colleagues to progress and expand on new ideas, promoting trust, responsibility, and solidarity. Our culture is built on an innovative and pioneering mindset, Daring to welcome new ideas and approaches. We are driven to invest in our employees and encourage them to participate in innovation, moving forward and striving to provide sustainable infrastructure solutions.
Contact Detail:
Continental Bitumen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Supervisor (Greater Bristol Area)
✨Tip Number 1
Familiarise yourself with the logistics and customer service operations specific to the bitumen industry. Understanding the nuances of this sector will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the Greater Bristol area who work in customer service or logistics. Attend local industry events or join relevant online forums to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've successfully managed customer orders or resolved issues in previous roles. Be ready to share these experiences during any interviews.
✨Tip Number 4
Research Continental Bitumen UK and the Colas Group to understand their values and culture. Tailor your conversations to reflect how your personal values align with theirs, especially around caring, sharing, and daring.
We think you need these skills to ace Customer Services Supervisor (Greater Bristol Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise your skills with Word and Excel, as well as any previous roles that demonstrate your organisational abilities and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your values align with the company's core values of Caring, Sharing, and Daring.
Highlight Relevant Skills: In your application, clearly outline your communication skills, flexibility, and adaptability. Provide examples of how you've successfully managed customer interactions or resolved issues in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Continental Bitumen
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer-focused roles. Be ready to discuss specific examples of how you've handled customer orders, resolved issues, and ensured satisfaction.
✨Demonstrate Organisational Skills
Since the role requires strong organisational skills, prepare to talk about how you manage multiple tasks. Share examples of how you've successfully planned logistics or coordinated deliveries in past positions.
✨Familiarise Yourself with Relevant Software
As the job mentions a need for proficiency in Word and Excel, brush up on these tools before the interview. Be prepared to discuss how you've used them in your previous roles to enhance efficiency.
✨Emphasise Flexibility and Adaptability
The company values flexibility and adaptability, so think of instances where you've had to adjust to changing circumstances. Share how you embraced change and what you learned from those experiences.
