Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Field Service Engineer, providing hands-on support for lab instruments across the UK and Ireland.
- Company: Be part of a leading company known for its technical expertise in scientific instrumentation.
- Benefits: Enjoy flexible working options, travel opportunities, and a chance to grow your technical skills.
- Why this job: Make a real impact by ensuring customer satisfaction and maintaining our stellar reputation in the industry.
- Qualifications: HNC/HND in electronic/electrical engineering or equivalent experience; strong interpersonal and troubleshooting skills required.
- Other info: Frequent travel is involved, with opportunities for international assignments.
The predicted salary is between 36000 - 60000 £ per year.
Territory: UK and Ireland - Ideal base would be Midlands, Oxfordshire or North East.
Summary: This role involves delivering hands-on technical expertise across the installation, basic training, maintenance, troubleshooting, and customer support for a range of laboratory instrumentation and systems. As a key member of the service and support team, the Field Service Engineer will ensure timely, effective, and professional support to clients, helping maintain high levels of customer satisfaction and upholding the technical reputation of the company.
Key Responsibilities:
- Participate in the installation, maintenance, servicing, and technical support of laboratory instruments and systems.
- Collaborate with customers and internal teams during the pre-installation/site planning process.
- Perform inspections, installation, system setup, testing, and configuration to meet specifications.
- Deliver basic operator training to end-users at customer sites.
- Respond to breakdowns and carry out scheduled maintenance visits.
- Provide remote and on-site fault diagnosis and technical support.
- Execute system validation procedures to certifiable standards.
- Handle laboratory tasks, including running samples when required.
- Maintain accurate service documentation and produce technical reports.
- Travel frequently within the UK and Ireland, with occasional international assignments.
Requirements:
- Experience in field service work preferred, but not essential.
- Strong interpersonal skills with the ability to build trusted relationships with clients.
- Professional appearance and high standard of personal presentation.
- Self-motivated and comfortable working both independently and as part of a team.
- Proactive attitude with the ability to work under pressure and troubleshoot effectively.
- Willingness to continually learn in a fast-evolving technical environment.
- Qualification at HNC/HND level or equivalent in electronic/electrical engineering or demonstrable equivalent experience from industry or academia.
- Valid UK driving licence.
- Ability to manage full installation and commissioning of complex systems and deliver user training.
- Skilled in diagnosing technical faults and resolving customer issues.
- Strong computer literacy, including experience with data system hardware and common operating systems.
- Excellent verbal and written communication skills in English, with the ability to communicate effectively at all levels.
Field Service Engineer – Scientific Instrumentation employer: Kinetica
Contact Detail:
Kinetica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer – Scientific Instrumentation
✨Tip Number 1
Familiarise yourself with the specific laboratory instrumentation and systems that we use at StudySmarter. Understanding the technical aspects and common issues can give you an edge during interviews and help you demonstrate your problem-solving skills.
✨Tip Number 2
Network with professionals in the field of scientific instrumentation. Attend industry events or join relevant online forums to connect with current Field Service Engineers. This can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your troubleshooting experiences in detail. Be ready to share specific examples of how you've diagnosed and resolved technical issues in previous roles, as this will showcase your hands-on expertise and proactive attitude.
✨Tip Number 4
Highlight your willingness to learn and adapt in a fast-evolving technical environment. We value self-motivated individuals who are eager to stay updated with the latest technologies, so be sure to convey your enthusiasm for continuous professional development.
We think you need these skills to ace Field Service Engineer – Scientific Instrumentation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service work, particularly with laboratory instrumentation. Emphasise your technical skills, troubleshooting abilities, and any previous roles that involved customer support.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to build relationships with clients and your proactive approach to problem-solving.
Showcase Technical Skills: Clearly outline your qualifications, such as HNC/HND in electronic/electrical engineering or equivalent experience. Include any relevant certifications or training that would make you a strong candidate for the technical aspects of the role.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience with installations, maintenance, and customer interactions. Be ready to provide examples of how you've successfully handled technical issues or trained users in the past.
How to prepare for a job interview at Kinetica
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight any relevant experience with laboratory instrumentation and systems, and be ready to explain how you've handled installations, maintenance, or troubleshooting in the past.
✨Demonstrate Interpersonal Skills
Since this role involves building relationships with clients, it's crucial to showcase your interpersonal skills. Share examples of how you've successfully collaborated with customers or worked as part of a team to solve problems.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Prepare scenarios where you had to diagnose technical faults or manage breakdowns, and explain your thought process and actions taken.
✨Emphasise Your Willingness to Learn
The field of scientific instrumentation is constantly evolving. Make sure to express your enthusiasm for continuous learning and staying updated with new technologies, as this will resonate well with the interviewers.
