Concierge & Reservations Executive

Concierge & Reservations Executive, Kilbirnie Location: Kilbirnie, United Kingdom Client: Additional Resources Job Category: Other EU work permit required: Yes Job Reference: 0a754c5a904d Job Views: 5 Posted: 02.06.2025 Expiry Date: 17.07.2025 Job Description: The Role : As a Concierge & Reservations Executive , you will provide exceptional customer service, create bespoke itineraries, and recommend experiences. Responsibilities: Manage and achieve Activities & Experiences sales targets. Improve communication procedures internally and externally. Grow revenue and room sales, handle reservations, and manage the reservations desk during holiday cover. Manage guest enquiries for Activities & Experiences (A&E). Conduct pre-stay calls at 30 and 14 days. Handle A&E bookings on Checkfront and manage checkfront details. Manage A&E charging and build relationships with A&E suppliers. Prepare monthly reports on A&E activities. Collect guest profiles in Clock PMS. Manage reservations via various channels. Requirements: Previous experience working in a similar role. Proven experience in hospitality. Strong communication skills. Ability to manage multiple tasks efficiently. Benefits: Tips Canteen Company events Company pension Employee discount Life insurance On-site parking Referral programme Discounted or free food #J-18808-Ljbffr