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- Tasks: Deliver top-notch customer service and craft unique itineraries for guests.
- Company: Join a dynamic team in the heart of Kilbirnie, focused on unforgettable experiences.
- Benefits: Enjoy tips, discounts, company events, and a supportive work environment.
- Why this job: Be part of a vibrant culture that values creativity and guest satisfaction.
- Qualifications: Previous hospitality experience and strong communication skills are essential.
- Other info: Flexible working hours and opportunities for growth await you!
The predicted salary is between 24000 - 36000 £ per year.
Concierge & Reservations Executive, Kilbirnie Location: Kilbirnie, United Kingdom Client: Additional Resources Job Category: Other EU work permit required: Yes Job Reference: 0a754c5a904d Job Views: 5 Posted: 02.06.2025 Expiry Date: 17.07.2025 Job Description: The Role : As a Concierge & Reservations Executive , you will provide exceptional customer service, create bespoke itineraries, and recommend experiences. Responsibilities: Manage and achieve Activities & Experiences sales targets. Improve communication procedures internally and externally. Grow revenue and room sales, handle reservations, and manage the reservations desk during holiday cover. Manage guest enquiries for Activities & Experiences (A&E). Conduct pre-stay calls at 30 and 14 days. Handle A&E bookings on Checkfront and manage checkfront details. Manage A&E charging and build relationships with A&E suppliers. Prepare monthly reports on A&E activities. Collect guest profiles in Clock PMS. Manage reservations via various channels. Requirements: Previous experience working in a similar role. Proven experience in hospitality. Strong communication skills. Ability to manage multiple tasks efficiently. Benefits: Tips Canteen Company events Company pension Employee discount Life insurance On-site parking Referral programme Discounted or free food #J-18808-Ljbffr
Concierge & Reservations Executive employer: Additional Resources
Contact Detail:
Additional Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge & Reservations Executive
✨Tip Number 1
Familiarise yourself with the local area and attractions in Kilbirnie. Being knowledgeable about the best experiences and activities will not only impress your potential employer but also show your passion for providing exceptional customer service.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios where you handle guest enquiries. This will help you become more comfortable and confident in managing multiple tasks and responding to various customer needs.
✨Tip Number 3
Research the software tools mentioned in the job description, such as Checkfront and Clock PMS. Familiarity with these systems can give you an edge during interviews, demonstrating your readiness to hit the ground running.
✨Tip Number 4
Network with professionals in the hospitality industry, especially those who have experience in concierge roles. They can provide valuable insights and tips that could help you stand out as a candidate when applying through our website.
We think you need these skills to ace Concierge & Reservations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you managed reservations or provided exceptional guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role of Concierge & Reservations Executive. Mention specific skills such as communication and multitasking, and how they relate to the responsibilities outlined in the job description.
Showcase Relevant Experience: In your application, provide examples of how you've successfully managed reservations or improved communication procedures in past roles. Use metrics if possible to demonstrate your impact on sales targets or guest satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer-facing role.
How to prepare for a job interview at Additional Resources
✨Showcase Your Customer Service Skills
As a Concierge & Reservations Executive, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Your Organisational Abilities
This role requires managing multiple tasks efficiently. Highlight your experience with juggling various responsibilities and how you prioritise tasks to meet deadlines.
✨Familiarise Yourself with the Company
Research the company and its offerings. Understanding their services and values will help you tailor your responses and show genuine interest during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios related to guest enquiries or handling reservations, and think through how you would approach these situations.
