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- Tasks: Support customers via email and letters, ensuring fair resolutions.
- Company: Join a fantastic business focused on training, support, and career progression.
- Benefits: Enjoy a competitive bonus scheme, up to 35 days holiday, and casual dress code.
- Why this job: Perfect for detail-oriented problem solvers who love helping others in a collaborative environment.
- Qualifications: Must have customer service experience, strong written skills, and a positive attitude.
- Other info: Free onsite parking, mental health support, and paid volunteer days included.
The predicted salary is between 24570 - 24570 £ per year.
Customer Support Administrator – Call Centre Advisor – Contact Centre Office-based in Stoke-On-Trent Starting Salary £24,570 , Mon – Fri, 8:00am – 4:30pm (37.5 hours per week), wicked benefits including fantastic bonus scheme, additional holidays, enhanced family leave… more below!We need organised, detail-oriented people who are passionate about helping others.Work for a fantastic business that offer training, support and progression! Build a career!Demi @ Duval has all the info! Get in touch! We’re looking for a Customer Support Administrator to join a friendly and collaborative team of administrators in Stoke-On-Trent. You’ll handle customer communications through emails and letters, supporting the busy contact centre and ensuring fair resolutions for a wide range of customers. If you thrive on accuracy, enjoy problem-solving, and have excellent written skills, this could be the perfect role for you! The Role Handle all customer correspondence via email and letter, providing tailored responses to guide customers on their road to financial recovery Support the contact centre with your excellent problem-solving skills Work collaboratively with your team, sharing best practices and learning from one another Manage your own workload efficiently, meeting targets and maintaining high standards of accuracy Play an active role in resolving customer queries, ensuring clear communication and effective outcomes Skills & Experience Passionate about helping others with a positive and friendly attitude Ability to be assertive yet compassionate when assisting customers Exceptional attention to detail and strong written communication skills Self-motivation, resilience, and a target-driven mindset Proven experience in a customer service or administration role. Wicked Benefits Competitive bonus scheme Up to 35 days holiday (including bank holidays) Employee awards, incentives, and amazing social events Pension scheme, mental health support, and free onsite parking Access to perks like gym membership contributions and free tea and coffee Casual dress code and paid volunteer days – 2 days a year Enhanced family leave policies and long service awards Free annual eye tests, contribution to prescription glasses, and dentist-on-demand. Fantastic customer support role, speak to Demi for more information! #J-18808-Ljbffr
Customer Solutions Advisor employer: Duval Associates Ltd - Permanent Recruitment Specialists
Contact Detail:
Duval Associates Ltd - Permanent Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Advisor
✨Tip Number 1
Familiarise yourself with the company culture and values at StudySmarter. Understanding our commitment to customer support and collaboration will help you align your responses during interviews, showcasing how you fit into our team.
✨Tip Number 2
Brush up on your problem-solving skills by practising common customer service scenarios. Being able to demonstrate your approach to resolving issues effectively will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide valuable insights into the role and the team dynamics, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare specific examples from your past experiences that highlight your attention to detail and written communication skills. Being ready to discuss these in detail will demonstrate your suitability for the Customer Solutions Advisor role.
We think you need these skills to ace Customer Solutions Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, such as problem-solving and written communication. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your attention to detail. Mention specific examples of how you've successfully resolved customer queries in the past, and express your enthusiasm for the role.
Showcase Your Skills: In your application, emphasise your organisational skills and ability to manage workloads efficiently. Provide examples of how you've maintained high standards of accuracy in previous roles, as this is crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to eliminate any spelling or grammatical errors. Clear and effective communication is key for this role, so make sure your application reflects that.
How to prepare for a job interview at Duval Associates Ltd - Permanent Recruitment Specialists
✨Show Your Passion for Helping Others
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've helped customers in the past, highlighting your positive attitude and compassion.
✨Demonstrate Your Attention to Detail
Since the role requires exceptional attention to detail, prepare to discuss situations where your accuracy made a difference. Bring up any relevant experiences that showcase your ability to manage tasks meticulously.
✨Highlight Your Problem-Solving Skills
Be ready to provide examples of how you've effectively resolved customer queries or issues. This will demonstrate your capability to think critically and work collaboratively with your team to find solutions.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the company culture, training opportunities, and career progression. This not only shows your enthusiasm but also helps you assess if the role is the right fit for you.
