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- Tasks: Manage day-to-day IT service delivery and ensure efficiency across business units.
- Company: Culina Group is a leading logistics provider, dedicated to delivering top-notch IT services.
- Benefits: Enjoy a Monday to Friday schedule with opportunities for professional growth and development.
- Why this job: Be the bridge between IT and business, making a real impact on service quality and customer satisfaction.
- Qualifications: Experience in IT service management and strong communication skills are essential.
- Other info: Join a dynamic team focused on innovation and continuous improvement in IT services.
The predicted salary is between 43200 - 72000 £ per year.
Joining Culina Group as Service Delivery Manager, you will be responsible for managing the efficiency of the day-to-day operations of the Group IT Service Delivery Function. You will effectively monitor, control, and support service delivery, ensuring systems, methodologies, and procedures are followed.
Shifts: Monday to Friday
Key Duties:
- Manage the delivery of IT services to one or more business units supported by Group IT.
- Ensure that IT services meet or exceed agreed SLAs and align with business requirements.
- Work closely with Infrastructure and IT Operations teams to ensure a stable, reliable, and proactive IT Infrastructure service.
- Act as the interface between the business and IT, ensuring understanding of business service requirements and alignment of IT services.
- Manage service processes related to supported business units.
- Track operations and projects related to these units.
- Optimize and continuously improve service processes.
- Collaborate with other IT teams for efficient and effective service delivery.
- Manage vendor relationships and collaborate with external vendors and service providers to ensure effective outsourced IT operations.
- Develop and maintain strong vendor relationships and monitor SLAs for high-quality service delivery.
- Participate in developing IT strategies and plans for supported business units.
- Ensure IT services are delivered securely and in compliance with standards.
- Provide escalation paths for business issues/queries.
- Manage task allocation, prioritization, and progression.
- Operate department processes, ensuring they are current, reflect best practices, and are commercially sound.
- Set, maintain, and improve customer service and business KPIs through IT objectives.
- Utilize and understand in-house systems for effective team use.
- Liaise with SLT, technicians, and business representatives, acting as the primary support link between IT and the business.
Service Delivery Manager employer: Northampton Business Directory
Contact Detail:
Northampton Business Directory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the specific IT service delivery methodologies and frameworks that Culina Group uses. Understanding their approach will help you demonstrate your alignment with their operational standards during interviews.
✨Tip Number 2
Network with current or former employees of Culina Group on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Service Delivery Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed vendor relationships and improved service delivery in previous roles. This will showcase your hands-on experience and ability to meet SLAs effectively.
✨Tip Number 4
Stay updated on the latest trends and technologies in IT service management. Being knowledgeable about current best practices will not only impress during interviews but also show your commitment to continuous improvement in service delivery.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Delivery Manager. Familiarise yourself with the key duties mentioned in the job description, such as managing IT service delivery and collaborating with various teams.
Tailor Your CV: Customise your CV to highlight relevant experience in IT service management, vendor relationships, and process optimisation. Use specific examples that demonstrate your ability to meet SLAs and improve service delivery.
Craft a Compelling Cover Letter: Write a cover letter that connects your skills and experiences directly to the job requirements. Emphasise your understanding of business service needs and your ability to act as a liaison between IT and business units.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Delivery Manager.
How to prepare for a job interview at Northampton Business Directory
✨Understand the Role
Make sure you have a clear understanding of the Service Delivery Manager role and its responsibilities. Familiarise yourself with the key duties mentioned in the job description, such as managing IT services and vendor relationships, so you can discuss how your experience aligns with these requirements.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to manage service delivery, optimise processes, and collaborate with teams. Highlight any relevant achievements, especially those related to meeting SLAs and improving customer service metrics.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the current challenges the company faces in service delivery or how they measure success in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
✨Demonstrate Communication Skills
As a Service Delivery Manager, effective communication is key. During the interview, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would act as the interface between IT and the business, ensuring alignment and understanding of service requirements.
