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- Tasks: Onboard partners and manage property configurations to enhance their experience on our platform.
- Company: Join Expedia Group, a leader in global travel technology and solutions.
- Benefits: Enjoy travel perks, flexible work options, generous time-off, and career development resources.
- Why this job: Be part of a vibrant culture that celebrates diversity and empowers you to shape the future of travel.
- Qualifications: Experience in client services or project management; strong Excel skills; good communication abilities.
- Other info: Recognised as a Best Place to Work by Glassdoor in 2024.
The predicted salary is between 28800 - 43200 £ per year.
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees\’ passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Travel Partnerships and Media helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions. The Onboarding and Maintenance Specialist is a member of the Core-OTA Onboarding & Maintenance team, part of Core-OTA Connectivity and Solutions, and works with our API-connected strategic partners and vacation rental property managers to enable their properties on the Expedia Group platform. The Onboarding & Maintenance Specialist will complete partner information collection, property configuration, product enablement, and partner training. In this role, you will: Onboard net new connected partners and connected partner conversions Enable Products for existing partners, including but not limited to, creating, and modifying room types, rate plans, property settings and property content Load new merchandising campaigns in conjunction with commercial teams Track and provide data on key performance indicators, including timelines and handle times Communicate updates with partners and internal stakeholders across various teams Collaborate with internal teams to troubleshoot problems affecting partners and ensure optimal account performance during onboarding and product enablement Develop processes improvements to provide quick yet thorough responses to internal and external partners, maintain feedback loops and collaborate with senior team members to ensure the voice of the partner is heard Participate in critical initiatives related to Expedia Group goals, including empowering partners to leverage EG tools and capabilities Experience and qualifications Experience in implementation management, client services project management, or engagement management or similar experience in a partner-facing role Strong experience with Excel and working with large sets of data; experience running SQL queries preferred but not required Experience with Salesforce, Outlook, Slack, and issue-tracking software (JIRA, etc.) Experience with XML, SQL and JSON preferred but not required Strong oral and written communication skills; experience dealing with a diverse and international team Solid problem solving/analysis and decision-making abilities Good organizational, process, and project management skills Ability to learn new software and technical processes quickly Experience reporting on results and adjusting procedures to improve results • A flexible, hands-on approach with strong initiative and motivation to work in a constantly changing environment Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request . We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group\’s family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs . Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. #J-18808-Ljbffr
Onboarding & Maintenance Specialist - Hotels employer: Expedia, Inc.
Contact Detail:
Expedia, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding & Maintenance Specialist - Hotels
✨Tip Number 1
Familiarise yourself with the Expedia Group platform and its various brands. Understanding how they operate and the services they offer will give you a significant edge during interviews, as you'll be able to speak knowledgeably about their products and how you can contribute.
✨Tip Number 2
Brush up on your Excel skills, especially if you're working with large data sets. Being able to demonstrate your proficiency in data analysis and reporting will be crucial, as this role involves tracking key performance indicators and making data-driven decisions.
✨Tip Number 3
Network with current or former employees of Expedia Group on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Onboarding & Maintenance Specialist role, which can help you tailor your approach.
✨Tip Number 4
Prepare for potential scenario-based questions during the interview. Think about how you would handle onboarding challenges or partner communications, as demonstrating your problem-solving skills and ability to work under pressure will be key to landing this job.
We think you need these skills to ace Onboarding & Maintenance Specialist - Hotels
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Onboarding & Maintenance Specialist. Familiarise yourself with the key tasks mentioned in the job description, such as onboarding partners and enabling products.
Tailor Your CV: Customise your CV to highlight relevant experience in implementation management or client services project management. Emphasise your skills with Excel, SQL, and any experience with Salesforce or issue-tracking software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your understanding of Expedia Group's values. Mention specific examples of how your previous experiences align with the role and how you can contribute to their goals.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Expedia, Inc.
✨Understand the Role
Make sure you have a clear understanding of what the Onboarding & Maintenance Specialist role entails. Familiarise yourself with the responsibilities, such as onboarding new partners and enabling products, so you can discuss how your experience aligns with these tasks.
✨Showcase Your Technical Skills
Since the role involves working with data and tools like Excel, SQL, and Salesforce, be prepared to discuss your technical skills. Highlight any relevant experience you have with these tools and how you've used them in previous roles to solve problems or improve processes.
✨Demonstrate Communication Skills
Strong oral and written communication skills are crucial for this position. Be ready to provide examples of how you've effectively communicated with diverse teams or partners in the past, especially in challenging situations.
✨Prepare for Problem-Solving Scenarios
The interview may include questions about how you approach problem-solving. Think of specific instances where you've successfully resolved issues, particularly in a partner-facing role, and be ready to share your thought process and outcomes.
