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- Tasks: Lead a team of Account Managers to provide top-notch service to high-value clients.
- Company: Join a cutting-edge organisation at the intersection of cryptocurrency and traditional finance.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation and client satisfaction in a fast-paced industry.
- Qualifications: 8+ years in account management or sales, with experience in crypto or finance preferred.
- Other info: This role offers a chance to shape the future of financial services.
The predicted salary is between 43200 - 72000 £ per year.
Our client, a forward-thinking organization operating across cryptocurrency, traditional finance (TradFi), and classic financial services, is seeking an entrepreneurial and customer-centric Region Director of Account Management to lead and expand their VIP Account Management function. This role will focus on building and leading a team of Account Managers to deliver exceptional, personalized service to high-value clients, fostering strong relationships to drive satisfaction, retention, and revenue growth.
Responsibilities:
- Leadership & Team Development
- Build, lead, and scale a high-performing team of Account Managers dedicated to serving high-value clients across crypto, TradFi, and classic FS sectors.
- Establish best practices, processes, and KPIs to ensure outstanding account management and client service.
- Provide coaching and mentorship to Account Managers, empowering them with the skills, strategies, and insights needed to strengthen client relationships.
- Client Management & Business Growth
- Develop and implement regional strategies to maximize client revenue, retention, trading activity, and assets under management (AUM) in crypto, traditional, and financial services markets.
- Deliver white-glove service to top-tier clients through proactive engagement, market insights, and tailored support.
- Identify and drive cross-sell and upsell opportunities to enhance product and service adoption among high-value clients.
- Build robust referral networks to expand business through existing client relationships.
- Regional Strategy & Market Execution
- Act as the primary regional representative, aligning business strategies with market trends and client needs across diverse financial sectors.
- Develop deep market intelligence and competitive insights to uncover new growth opportunities in crypto, TradFi, and FS.
- Collaborate with internal teams (Product, Legal/Compliance, Operations) to advocate for client needs and market-driven solutions.
- Data-Driven Performance Management
- Monitor and optimize key metrics such as trading volume, frequency, AUM, and client engagement across financial platforms.
- Analyze account performance data to identify trends, opportunities, and areas for improvement.
- Own regional business performance, setting and achieving ambitious KPIs.
Requirements:
- 8+ years of experience in account management, sales, or relationship management within cryptocurrency, traditional finance, fintech, or classic financial services.
- Proven track record of building and leading high-performing teams, with strong skills in hiring, coaching, and talent development.
- Entrepreneurial mindset with a proactive approach to problem-solving and adaptability in a dynamic, fast-paced environment.
- Knowledge of crypto trading, market dynamics, traditional financial instruments, or retail trading behaviors is a plus.
Director of Account Management employer: MCG Talent
Contact Detail:
MCG Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Account Management
✨Tip Number 1
Network within the cryptocurrency and financial services sectors. Attend industry events, webinars, and meetups to connect with professionals who can provide insights or referrals. Building relationships in these spaces can give you an edge when applying for the Director of Account Management role.
✨Tip Number 2
Stay updated on market trends and developments in both cryptocurrency and traditional finance. Being knowledgeable about current events and innovations will not only help you in interviews but also demonstrate your passion and commitment to the field.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in building high-performing teams. Think of specific examples where you've successfully coached team members or implemented strategies that led to improved client satisfaction and retention.
✨Tip Number 4
Familiarise yourself with the company's values and mission. Tailor your conversations to align with their goals, especially regarding client service and relationship management. Showing that you understand and resonate with their vision can set you apart from other candidates.
We think you need these skills to ace Director of Account Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, sales, or relationship management, particularly within cryptocurrency and traditional finance. Use specific examples that demonstrate your leadership skills and ability to build high-performing teams.
Craft a Compelling Cover Letter: In your cover letter, express your entrepreneurial mindset and proactive approach. Discuss how your experience aligns with the responsibilities of the Director of Account Management role, particularly in delivering exceptional service to high-value clients.
Showcase Your Achievements: Quantify your achievements in previous roles. For instance, mention any KPIs you have set and achieved, such as client retention rates or revenue growth, to illustrate your capability in driving business success.
Research the Company: Familiarise yourself with the company's operations across cryptocurrency, TradFi, and classic financial services. Understanding their market position and client needs will help you tailor your application and prepare for potential interviews.
How to prepare for a job interview at MCG Talent
✨Showcase Your Leadership Skills
As a Director of Account Management, your ability to lead and develop a team is crucial. Be prepared to discuss your past experiences in building high-performing teams, including specific examples of how you've coached and mentored team members to success.
✨Demonstrate Industry Knowledge
Familiarise yourself with the latest trends in cryptocurrency, traditional finance, and financial services. During the interview, highlight your understanding of market dynamics and how they impact client relationships, showcasing your expertise in these areas.
✨Prepare for Client-Centric Scenarios
Expect questions that assess your approach to client management and business growth. Prepare scenarios where you've successfully delivered exceptional service to high-value clients, focusing on how you identified opportunities for upselling or cross-selling.
✨Emphasise Data-Driven Decision Making
Be ready to discuss how you've used data to drive performance in previous roles. Highlight your experience in monitoring key metrics and how you've leveraged insights to improve client engagement and account performance.
