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- Tasks: Engage with customers on bereavement claims and perform essential administrative duties.
- Company: Capita is transforming life and pensions services, offering innovative solutions globally.
- Benefits: Enjoy remote work flexibility, competitive salary, and a range of lifestyle perks.
- Why this job: Join a supportive team, gain valuable training, and make a real impact in people's lives.
- Qualifications: Previous admin experience is essential; strong communication skills and IT proficiency required.
- Other info: Part-time role with potential for growth; inclusive employer committed to diversity.
The predicted salary is between 28800 - 43200 £ per year.
Claims Administrator – Life & Pensions
Claims Administrator – Life & Pensions
Apply now for the remote hybrid role based in Swindon or Cheltenham. This full-time, permanent position offers an excellent opportunity to work with a key Life & Pensions client within a well-established team. The role involves customer contact and potential career progression.
Location: Swindon, United Kingdom
Hours: Full-time, 37.5 hours/week
Contract: Permanent
This role involves a hybrid working arrangement, primarily from home, with visits to the offices in Swindon or Cheltenham, so candidates should be within commuting distance.
Responsibilities:
- Communicating with customers via telephone and written correspondence regarding bereavement claims.
- Following up with customers for outstanding information needed for claims.
- Performing administrative duties related to claims.
- Supporting a positive team culture.
- Handling general administrative tasks.
Candidate Requirements:
- Previous administrative experience in an FCA-regulated financial environment or claims experience in a back-office setting, preferably within Life & Pensions. Full training will be provided.
- Excellent written and verbal communication skills, with a focus on customer service.
- Ability to handle sensitive situations with vulnerable customers.
- Good IT skills, including Word and Excel, with quick adaptability to new software.
- Self-motivated and able to manage workloads effectively.
What We Offer:
- Comprehensive training and career development opportunities.
- Competitive starting salary with performance-based salary reviews.
- Benefits including pension, life assurance, cycle-to-work scheme, and generous maternity, adoption, and parental leave.
- Voluntary benefits tailored to your lifestyle, such as discounts, health and wellbeing support, travel, and technology benefits.
Join a diverse and dedicated team committed to creating better outcomes for our employees and clients. We support your growth and development in the financial services sector.
About Capita Regulated Services:
We’re transforming life, pensions, and mortgage services, delivering responsible and sustainable solutions that adapt to market changes and customer needs. Our teams operate across the UK and worldwide, offering end-to-end administration, digital technology, and business support services. Join us to shape the future of regulated services.
Next Steps:
If interested, click below to apply, register, and track your application. Our Resourcing Team will review your application and contact you.
Equal Opportunities:
We are an inclusive, Disability Confident employer committed to fair recruitment. For accessible formats or support, contact reasonableadjustments@capita.com or call 07784 237318. For more info, visit the Capita Careers website.
Access to Work support is available for candidates with disabilities or health conditions, including communication support at interviews. Apply at this link.
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Claims Administrator - Life & Pensions employer: Capita plc
Contact Detail:
Capita plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Administrator - Life & Pensions
✨Tip Number 1
Familiarise yourself with the Life & Pensions sector. Understanding the basics of claims processes and the specific challenges faced by customers in this area will help you stand out during interviews.
✨Tip Number 2
Brush up on your communication skills. Since you'll be dealing with customers who may be going through difficult times, demonstrating empathy and professionalism in your interactions is crucial.
✨Tip Number 3
Highlight any previous experience in FCA regulated environments. If you've worked in financial services before, make sure to mention how that experience has prepared you for this role.
✨Tip Number 4
Be ready to discuss your IT skills. Since the role requires good knowledge of software like Word and Excel, prepare examples of how you've used these tools effectively in past roles.
We think you need these skills to ace Claims Administrator - Life & Pensions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administration experience, particularly in FCA regulated financial services or claims environments. Use specific examples to demonstrate your skills and achievements.
Craft a Strong Cover Letter: Write a bespoke cover letter that addresses the key responsibilities of the Claims Administrator role. Emphasise your communication skills and ability to handle sensitive situations, as this is crucial for the position.
Showcase IT Proficiency: Mention your IT skills clearly in your application. Highlight your experience with software like Word and Excel, and express your willingness to learn new systems quickly, as this is important for the role.
Prepare for Customer Interaction: Since the role involves significant customer contact, prepare examples of how you've successfully communicated with clients in the past. This could include handling difficult conversations or providing excellent customer service.
How to prepare for a job interview at Capita plc
✨Showcase Your Administration Skills
Make sure to highlight your previous administration experience during the interview. Be prepared to discuss specific examples of how you've managed workloads effectively and any relevant software you've used, especially in a financial services context.
✨Demonstrate Excellent Communication
Since this role involves significant customer contact, practice articulating your thoughts clearly and professionally. Prepare to give examples of how you've communicated with customers, particularly in sensitive situations, as you'll be dealing with vulnerable individuals.
✨Emphasise Your Willingness to Learn
Capita offers training on claims processes, so express your eagerness to learn and adapt. Share instances where you've quickly picked up new skills or software in past roles to show that you're a fast learner.
✨Understand the Company Culture
Research Capita's values and their commitment to inclusivity and support for employees. Be ready to discuss how you can contribute to a positive team culture and align with their mission in transforming life and pensions services.
