Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Housing Officer, you'll ensure properties meet standards and support vulnerable asylum seekers.
- Company: Join Serco, a global leader in managing essential services for the Home Office.
- Benefits: Enjoy a pension scheme, employee assistance programme, and a diverse, inclusive workplace.
- Why this job: Make a real impact while working in a supportive team that values your contributions.
- Qualifications: A valid UK driving licence is essential; previous property experience is a plus but not required.
- Other info: Be prepared for on-call duties and a dynamic work environment across the Midlands.
The predicted salary is between 28800 - 43200 £ per year.
Housing Officer – Serco
Serco, working on behalf of the Home Office, is looking for a Housing Officer to support our Asylum Accommodation and Support Services Contract (AASC) in Dudley. This static role places you in a designated area to ensure properties are safe, well‑maintained and meet AASC standards.
Location: Dudley
Salary: £28,000 per annum
Contract: Permanent
Hours: Full‑time (37.5 hours per week)
What You’ll Be Doing
- Conduct monthly property inspections to ensure compliance with AASC standards.
- Manage onboarding and withdrawal of properties following local operating procedures.
- Identify and report property faults, categorising them for appropriate action.
- Perform minor property repairs using provided tools and training.
- Handle operational cash administration, such as topping up utility meters and processing emergency payments.
- Respond to and resolve customer complaints professionally.
What We’re Looking For
We value people skills and experience working with vulnerable populations. Successful candidates will have strong communication abilities, composure under pressure, and confidence dealing with challenging situations such as anti‑social behaviour, safeguarding concerns, and medical needs. A background as a Housing Officer is preferred but not required.
To be considered you must hold a full, clean driving licence and be willing to undergo a Counter Terrorism Check (CTC) and Criminal Record Bureau (CRB) check (subject to Home Office approval).
What We Offer
- Pension up to 6%
- Employee Assistance Programme
- Chance to contribute to innovation in public services
- A supportive, inclusive culture and diversity commitment
Serco is a Disability Confident Employer. Disabled applicants meeting the minimum criteria will have the opportunity to demonstrate their abilities at interview.
#J-18808-Ljbffr
Housing Officer employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the Asylum Accommodation and Support Services Contract (AASC) and its standards. Understanding the specific requirements and expectations of this role will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight any previous experience in property management or customer service roles, especially those involving face-to-face interactions. This will show that you have the necessary skills to handle the demands of the Housing Officer position.
✨Tip Number 3
Prepare for potential scenarios you might encounter in the role, such as dealing with anti-social behaviour or managing conflicts. Being able to discuss how you would approach these situations can set you apart from other candidates.
✨Tip Number 4
Make sure to emphasise your organisational skills and ability to remain calm under pressure. These traits are crucial for managing multiple properties and responding to emergencies effectively.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Housing Officer. Highlight key skills such as communication, organisation, and conflict management that are essential for the role.
Tailor Your CV: Customise your CV to reflect relevant experience, particularly in property management or face-to-face interactions. Emphasise any previous roles where you demonstrated strong organisational skills and the ability to handle demanding workloads.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your desire to make a difference. Mention specific examples from your past experiences that align with the responsibilities of a Housing Officer.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at Serco
✨Show Your Passion for Helping Others
As a Housing Officer, your role is centred around supporting vulnerable individuals. Make sure to express your enthusiasm for making a difference in people's lives during the interview. Share any relevant experiences that highlight your commitment to helping others.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role, especially when dealing with service users and external agencies. Prepare examples of how you've successfully managed conflicts or communicated complex information clearly in previous roles.
✨Highlight Your Organisational Skills
With a demanding workload and multiple properties to manage, showcasing your organisational abilities is crucial. Discuss specific strategies or tools you use to stay organised and ensure compliance with standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations, such as anti-social behaviour or medical needs. Think of scenarios from your past experience where you successfully navigated similar challenges and be ready to share those stories.
