Technical Product Support Analyst

About The Role We have a fantastic opportunity for a Technical Product Support Analyst to join our Product support team that manages cloud-based and on-premise applications. Within This Role You Will Be Support project and other business stakeholders, proactively suggesting solutions to complex issues and proposing creative alternatives to existing methods where necessary; Anticipate and take ownership of client or customer needs and problems, delivering accurately and within agreed timescales; Learn, diagnose, and reproduce bugs in large, multi-tiered systems and produce suitable documentation to support the resolution of issues; Create and update user guides, self-help documents, and FAQs to support client and customer product knowledge. About You To be successful in this role, you will need to: Have strong analytical skills and the ability to investigate issues and proactively determine solutions; Have demonstrable experience supporting applications and systems, ideally in a financial environment; Be able to solve problems and provide workable solutions or workarounds; Possess a mixture of technical and functional support experience, which would be advantageous. About Us allpay Limited is one of the fastest-growing Fintech companies in the UK, specializing in payment and financial services, with successful diversification into other sectors. We value our people and offer a competitive benefits package, including a defined contribution group pension scheme, income protection, life assurance, private healthcare, an onsite gym, and excellent learning and development opportunities. We work with select recruitment agencies. Please obtain explicit consent from our HR department before submitting CVs. We do not accept unsolicited CVs, and doing so will be considered a zero-fee engagement. We are committed to Equal Opportunities. All roles are subject to successful background checks, including a DBS and credit check. Apply Share Vacancy on Facebook Share Vacancy on X Share Vacancy on LinkedIn Send Vacancy to a friend #J-18808-Ljbffr