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For Companies At a Glance
- Tasks: Support clients by solving complex issues and creating user guides.
- Company: Join allpay Limited, a fast-growing Fintech leader in payment services.
- Benefits: Enjoy perks like private healthcare, gym access, and a solid pension scheme.
- Why this job: Be part of a dynamic team that values innovation and personal growth.
- Qualifications: Strong analytical skills and experience in application support are essential.
- Other info: Background checks are required; we value diversity and equal opportunities.
The predicted salary is between 28800 - 48000 £ per year.
About The Role We have a fantastic opportunity for a Technical Product Support Analyst to join our Product support team that manages cloud-based and on-premise applications. Within This Role You Will Be Support project and other business stakeholders, proactively suggesting solutions to complex issues and proposing creative alternatives to existing methods where necessary; Anticipate and take ownership of client or customer needs and problems, delivering accurately and within agreed timescales; Learn, diagnose, and reproduce bugs in large, multi-tiered systems and produce suitable documentation to support the resolution of issues; Create and update user guides, self-help documents, and FAQs to support client and customer product knowledge. About You To be successful in this role, you will need to: Have strong analytical skills and the ability to investigate issues and proactively determine solutions; Have demonstrable experience supporting applications and systems, ideally in a financial environment; Be able to solve problems and provide workable solutions or workarounds; Possess a mixture of technical and functional support experience, which would be advantageous. About Us allpay Limited is one of the fastest-growing Fintech companies in the UK, specializing in payment and financial services, with successful diversification into other sectors. We value our people and offer a competitive benefits package, including a defined contribution group pension scheme, income protection, life assurance, private healthcare, an onsite gym, and excellent learning and development opportunities. We work with select recruitment agencies. Please obtain explicit consent from our HR department before submitting CVs. We do not accept unsolicited CVs, and doing so will be considered a zero-fee engagement. We are committed to Equal Opportunities. All roles are subject to successful background checks, including a DBS and credit check. Apply Share Vacancy on Facebook Share Vacancy on X Share Vacancy on LinkedIn Send Vacancy to a friend #J-18808-Ljbffr
Technical Product Support Analyst employer: allpay Limited
Contact Detail:
allpay Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Product Support Analyst
✨Tip Number 1
Familiarise yourself with cloud-based and on-premise applications, especially those used in the financial sector. Understanding these systems will help you speak confidently about your experience and how you can support them.
✨Tip Number 2
Brush up on your analytical skills by practising problem-solving scenarios related to technical support. Being able to demonstrate your thought process in diagnosing issues will set you apart during interviews.
✨Tip Number 3
Prepare examples of past experiences where you've successfully resolved complex issues or improved processes. This will showcase your proactive approach and ability to deliver solutions under pressure.
✨Tip Number 4
Engage with online communities or forums related to technical product support. Networking with professionals in the field can provide insights and potentially lead to referrals for the role at allpay Limited.
We think you need these skills to ace Technical Product Support Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Technical Product Support Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in supporting applications and systems, particularly in a financial environment. Use specific examples to demonstrate your problem-solving skills and technical knowledge.
Showcase Analytical Skills: Provide examples of how you've used your analytical skills to diagnose and resolve issues in past roles. This could include detailing how you approached complex problems and the solutions you implemented.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you're a great fit for the role. Mention your enthusiasm for working with cloud-based and on-premise applications and your commitment to delivering excellent customer support.
How to prepare for a job interview at allpay Limited
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples where you've used your analytical skills to solve complex problems. Highlight any experience you have in diagnosing issues within applications, especially in a financial context.
✨Demonstrate Technical Knowledge
Familiarise yourself with the technical aspects of the role. Be ready to talk about your experience with cloud-based and on-premise applications, and how you've supported them in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through how you would handle specific scenarios, such as reproducing bugs or creating user documentation.
✨Emphasise Communication Skills
Since the role involves supporting stakeholders and clients, be sure to highlight your communication skills. Discuss how you've effectively communicated solutions and updates in past positions.
