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- Tasks: Assist customers with parking enquiries and manage permits in a dynamic environment.
- Company: Join Crawley Borough Council, dedicated to community welfare and inclusivity.
- Benefits: Enjoy flexible working hours, discounts, and wellbeing incentives tailored for you.
- Why this job: Be part of a supportive team making a real impact in your community.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Full training provided; DBS check required for employment.
The predicted salary is between 24000 - 36000 £ per year.
As a Parking Services Officer, you will have a passion for delivering a high standard of customer service in a busy environment. You’ll be working as part of a small team delivering a front line, face-to-face and back office service. You will be the first point of contact for:
- Enquiries relating to processing all stages of Penalty Charge Notices
- Administering permits for resident zones
- Administering abandoned vehicle reporting
- Supporting the maintenance of our car parks
You will demonstrate a high level of communication and organisational skills, along with a passion for, and experience of, working in a busy customer-focused face-to-face and telephone environment. Excellent ICT skills are essential. Experience of working in a notice processing setting is an advantage, but full training will be provided.
Working hours will be part of the flexible working hours scheme, but the service must be sufficiently covered during the core hours of 8.30am to 5pm, Monday to Friday. This post involves delivering a face-to-face service between 9am and 4pm, Monday to Friday, at Crawley Town Hall. These hours will be covered as part of a rota. Satisfactory clearance of a Basic Disclosure and Barring Service (DBS) check is a condition of employment.
We offer a generous employee package, with a range of discounts, benefits, and wellbeing incentives to suit everyone.
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We expect all staff and volunteers to share this commitment. We aim to be an inclusive and diverse employer reflecting the community we serve, and we particularly welcome applications from underrepresented groups.
Parking Services Officer employer: Crawley Borough Council
Contact Detail:
Crawley Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Services Officer
✨Tip Number 1
Familiarise yourself with the specific duties of a Parking Services Officer. Understanding the nuances of processing Penalty Charge Notices and administering permits will help you speak confidently about your relevant experience during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves face-to-face interactions, think of examples from your past experiences where you successfully handled customer inquiries or complaints, as these will be valuable to discuss.
✨Tip Number 3
Showcase your ICT skills by being prepared to discuss any relevant software or systems you've used in previous roles. Being tech-savvy is essential for this position, so highlight your ability to adapt to new technologies.
✨Tip Number 4
Research Crawley Borough Council's values and mission. Aligning your personal values with those of the council can demonstrate your commitment to their goals, making you a more attractive candidate.
We think you need these skills to ace Parking Services Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Parking Services Officer position. Tailor your application to highlight your relevant experience in customer service and communication.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you provided face-to-face customer service or worked in a busy environment. Mention specific examples that demonstrate your organisational skills and ability to handle enquiries effectively.
Showcase ICT Skills: Since excellent ICT skills are essential for this role, make sure to include any relevant software or systems you are proficient in. If you have experience with notice processing or similar administrative tasks, be sure to mention that as well.
Express Your Passion: In your cover letter, convey your enthusiasm for delivering high-quality customer service. Share why you are interested in working for Crawley Borough Council and how your values align with theirs, particularly regarding inclusivity and community service.
How to prepare for a job interview at Crawley Borough Council
✨Showcase Your Customer Service Skills
As a Parking Services Officer, you'll be the first point of contact for customers. Be prepared to share examples of how you've delivered excellent customer service in previous roles, especially in busy environments.
✨Demonstrate Communication Abilities
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you handle enquiries and resolve issues face-to-face and over the phone.
✨Highlight Organisational Skills
This position requires strong organisational skills. Think of instances where you've successfully managed multiple tasks or priorities, and be ready to explain your approach to staying organised in a fast-paced setting.
✨Familiarise Yourself with Relevant ICT Skills
Since excellent ICT skills are essential, brush up on any relevant software or systems you might encounter. Be prepared to discuss your experience with technology and how it can aid in processing Penalty Charge Notices and permits.
