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- Tasks: Lead a vibrant team to create unforgettable guest experiences in a busy venue.
- Company: Join an award-winning hospitality concept with ambitious growth plans.
- Benefits: Enjoy paid taxi home, free food, and access to financial wellbeing programs.
- Why this job: Be part of a fun, dynamic environment with opportunities for personal and professional growth.
- Qualifications: Experience in front of house management and a passion for leading teams is essential.
- Other info: Access discounts at venues and the chance to win annual trips abroad.
The predicted salary is between 28800 - 42000 £ per year.
Are you an experienced front of house manager ready to take the next step in your career? Are you passionate about creating memorable experiences for guests? Do you love to lead from the front? Then we want to hear from you!
We are on the look-out for a front of house manager to assist in the day-to-day operations of our incredible award-winning hospitality concept.
About the role
We are recruiting for a Front of House Manager to work alongside the management team and assist with the smooth running of the venue. You will be responsible for confidently running busy shifts managing a team of dedicated 50+ Fairgame front of house team members. Along with the management team, you will be responsible for all aspects of front of house - including training, coaching and developing of team members, overseeing training plans, and maintaining venue operational standards. This is the perfect role for someone with front of house management experience, loves to deliver epic guest experiences, has passion in leading big teams, and with further openings already planned you will have the chance to grow and develop with the business.
Our perfect candidate is someone who has...
- A calm, friendly and approachable attitude
- An outgoing personality and tonnes of positive energy
- Problem-solving skills and natural initiative
- Natural leadership skills, driven by a desire to develop a likeminded, dedicated and passionate front of house team!
- The ability to build rapport with people and positive, meaningful relationships
- Creative passion for improving the guest experience & identifying where this can be enhanced
With experience in...
- Managing a busy, high volume & immersive environment
- The ability to improve the administration and efficiency of the venue by ensuring consistent high standards.
- Supporting the GM to improve the day-to-day running of the venue and to ensure the bar is operating efficiently.
- Leading teams from the front and implementing training programmes with results
- Implementing a brand standard service criteria & maintaining brand standards
Benefits:
- Paid taxi home when working the closing shift
- Food from one of our amazing street food vendors included with every shift worked
- Service charge on top of your basic pay, every penny of which is shared amongst the team
- Secured monthly payroll with access to 50% of your salary before payday. You will have the ability to access your wage as when you need it, as well as access to a financial wellbeing program to help you stream, track, save and learn
- 28 days paid holiday
- Cycle to Work scheme
- Access to an Employee Assistance Programme a free and totally confidential 24/7 helpline to assist you with anything at all, from therapy sessions to advice on difficult personal or financial situations
- Access to discounted gym memberships, biweekly sports days & regular positive welfare activities.
- Access to win annual trips abroad hosted by one of our amazing suppliers
- Staff Discount free games + 30% off drinks for you and up to 3 friends at peak times
- 50% discount at all Blacklock & Kriket venues
- A fun, dynamic and exciting place to work
- A supportive and talented team to support you through your training and induction and develop you further in your hospitality career the sky is the limit!
- The opportunity to grow with the business we are a private equity-backed, ambitious new business with plans to grow quickly both here in the UK and internationally
Front of House Manager employer: Fairgame
Contact Detail:
Fairgame Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Familiarise yourself with our hospitality concept and the unique experiences we offer. Understanding our brand and what sets us apart will help you demonstrate your passion for creating memorable guest experiences during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. Be ready to discuss specific situations where you improved team performance or enhanced guest satisfaction.
✨Tip Number 3
Network with current employees or industry professionals who have experience in front of house management. They can provide valuable insights into our company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Demonstrate your problem-solving abilities by thinking of potential challenges that may arise in a busy venue. Prepare to discuss how you would address these issues effectively while maintaining high operational standards.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in front of house management. Focus on your leadership skills, ability to manage busy environments, and any specific achievements that demonstrate your capability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your approach to creating memorable guest experiences. Mention specific examples from your past roles that align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your problem-solving skills, natural leadership abilities, and experience in training and developing teams. These are key attributes the company is looking for in their ideal candidate.
Show Enthusiasm: Convey your excitement about the role and the company in your application. Let them know why you want to be part of their team and how you can contribute to their vision of delivering epic guest experiences.
How to prepare for a job interview at Fairgame
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating memorable experiences for guests. Share specific examples from your past roles where you went above and beyond to enhance guest satisfaction.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully managed teams in high-pressure environments. Highlight any training or coaching initiatives you've implemented that led to improved team performance.
✨Problem-Solving Scenarios
Be ready to tackle hypothetical scenarios related to common challenges in a front of house role. Show how you approach problem-solving with a calm and positive attitude, and provide examples of past situations where you resolved issues effectively.
✨Know the Venue and Its Standards
Research the venue's brand and operational standards before the interview. Familiarise yourself with their service criteria and be prepared to discuss how you would maintain and enhance these standards in your role.
