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- Tasks: Join our team as a Receptionist, providing top-notch service and anticipating guest needs.
- Company: Be part of The Sloane Club, a prestigious venue undergoing exciting renovations.
- Benefits: Enjoy a dynamic work environment with opportunities for skills development and team collaboration.
- Why this job: Experience the thrill of hospitality while enhancing member relations in a vibrant setting.
- Qualifications: Previous reception experience and knowledge of Opera systems are a plus.
- Other info: A passion for 5-star service and local knowledge will set you apart!
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a warm and friendly, experienced Receptionist to join our team. Due to the current renovations at The Sloane Club, you will be a part of an exciting future that requires a knowledge of 5-star service and passion for the hospitality industry.
Responsibilities
- Whenever possible to anticipate guests' needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
- To have a full understanding of Opera systems would be beneficial.
- To display a pro-active and innovative approach to skills development and standards enhancement with your team.
- Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised.
- Actively develop positive and effective communication between the Reception, Housekeeping and F&B teams.
- Ensure that you and all team members have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
- To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both members/guests and colleagues where possible.
- To develop interactive member/guest relations and to be aware of any possible future requirements. To relay such information to your manager for the enhancement of member/guest expectation.
- Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
- To display and fulfil positive service style.
Members Receptionist employer: The Sloane Club
Contact Detail:
The Sloane Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Members Receptionist
✨Tip Number 1
Familiarise yourself with the Opera systems mentioned in the job description. If you haven't used it before, consider watching online tutorials or reading up on its features to demonstrate your initiative and readiness to learn.
✨Tip Number 2
Research The Sloane Club and its history, as well as the local area. Being knowledgeable about the club and nearby attractions will help you engage with guests and show that you're genuinely interested in providing excellent service.
✨Tip Number 3
Practice your communication skills by role-playing different scenarios you might encounter as a receptionist. This will prepare you for handling various guest requests and ensure you can maintain a positive service style under pressure.
✨Tip Number 4
Network with professionals in the hospitality industry, especially those who have experience in reception roles. They can provide valuable insights and tips that could give you an edge during the interview process.
We think you need these skills to ace Members Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Members Receptionist position. Tailor your application to highlight your relevant experience in hospitality and customer service.
Showcase Your Experience: In your CV and cover letter, emphasise any previous roles where you provided 5-star service or worked in a similar environment. Use specific examples to demonstrate your ability to anticipate guests' needs and handle requests courteously.
Highlight Communication Skills: Effective communication is crucial for this role. Make sure to mention any experience you have in liaising with different teams, such as Housekeeping and F&B, and how you’ve contributed to positive team dynamics.
Express Your Passion: Convey your enthusiasm for the hospitality industry in your application. Share why you are excited about the opportunity at The Sloane Club and how you can contribute to their vision of exceptional service during renovations.
How to prepare for a job interview at The Sloane Club
✨Show Your Warmth
As a Members Receptionist, your friendly demeanour is crucial. Make sure to greet the interviewer with a smile and maintain a positive attitude throughout the conversation. This will demonstrate your ability to create a welcoming atmosphere for guests.
✨Know Your Hospitality Basics
Familiarise yourself with 5-star service standards and be ready to discuss how you can apply them in your role. Highlight any previous experience in hospitality and share specific examples of how you've exceeded guest expectations in the past.
✨Demonstrate Proactive Communication
Effective communication is key in this role. Be prepared to discuss how you would ensure smooth communication between different teams, such as Reception, Housekeeping, and F&B. You might even want to share a situation where you successfully resolved a communication issue.
✨Research the Local Area
Having knowledge about the local area is essential for providing excellent service. Before the interview, brush up on local history, attractions, and events. This will not only impress your interviewer but also show your commitment to enhancing guest experiences.
