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- Tasks: Manage optical orders, customer service, and delivery logistics in a dynamic office environment.
- Company: Join an independent optical domiciliary company dedicated to exceptional service and customer satisfaction.
- Benefits: Enjoy no weekend work, 28 days holiday, free eye tests, and discounts on glasses.
- Why this job: Be part of a supportive team, enhance your optical knowledge, and make a real impact on customer care.
- Qualifications: Must have at least 1 year of optical experience; strong communication and organisational skills are essential.
- Other info: Working hours are Monday to Friday, 8.30 to 5.30, with a competitive salary.
The predicted salary is between 24000 - 36000 £ per year.
Optical Administrator – Monday to Friday, Denton, Greater Manchester
Optical Domiciliary Administrator, Monday to Friday, Denton Greater Manchester
My client an independent optical domiciliary company is looking for an Optical Administrator to work within their office, optical knowledge is necessary for the role, so this could suit someone who has worked in a opticians either as a receptionist or optical assistant and would like to do something a little different but still remain in optics, please see details below
Job Purpose
The purpose of the Optical Fulfilment Administrator is to ensure that the delivery and fulfilment of our service is delivered seamlessly ensuring exceptional customer service. This includes all aspects of aftercare, resolving enquiries and ensuring customer satisfaction.
As Fulfilment Administrator, your primary responsibilities will include:
Receiving delivery via Royal Mail from our lab of spectacles, which will need to be unpackaged, checked in on VP, bag up per care home ready for delivery and entering the data onto the calendar.
Submit claims to the NHS in a timely manner from delivery clinics, to make sure payment is received promptly and accurately and identifying and rectifying rejections.
Process NHS GOS4 order requests, ensuring that the correct procedure is followed to ensure that claims will be accepted.
Action all aftercare requests in a timely manner so they can be resolved as efficiently as possible.
Check notes from delivery clinics carried out the day prior and action or resolve any issues.
Plot delivery clinics to be the most efficient in times and miles covered.
Schedule delivery on VP for each delivery clinic and prep all physical items and accompanying admin for the delivery clinic to be fulfilled.
Add the schedule for each delivery clinic
Communicate with Care Home Managers and staff to book and confirm delivery of glasses or aftercare ensuring accurate data verification for optimal service delivery.
Communicate with family / NOK queries connected to the processing of glasses or a request that they would like to be present on a delivery day
Check all orders have been sent to the lab from the packs that were processed from clinics carried out the day prior, ensuring the lab receives the orders promptly which ensures we get a seamless turnaround time.
Print all Eyecare Plans from the packs that were processed from clinics carried out the day prior and store ready to be delivered with the glasses.
Prep induction pack items and arrange postal of the parcel in a timely manner to ensure the Care Home received this in time for their induction call.
Carry out a stock control of frames monthly to ensure we have adequate stock levels within the office.
Maintain customer records and update home account information to ensure our data is continuously correct.
Respond to customer enquiries via phone, email, and chat promptly and professionally to ensure high quality customer service.
Efficiently and effectively resolve customer issues and complaints, escalating to the appropriate department or person as needed to maintain high levels of customer satisfaction
Manage time effectively to ensure individual performance and targets are met.
Make changes and adjustment to any delivery clinics to absence or additional clinics needing to be allocated.
Provide accurate information about our products and services, continuously acting as a positive ambassador for the company.
Skills required
This role demands excellent communication skills, strong problem-solving abilities, attention to detail, and a customer-centric attitude. The Fulfilment Administrator is also responsible for accurate data collection and input across multiple systems.
Previous experience in a care home setting is a plus
At least 1 year of optical experience required
Strong organizational and time management skills
Excellent interpersonal skills
Enthusiastic and proactive attitude
Working hours 8.30 to 5.30
Benefits
No weekend or evening work
28 days of holidays, including bank holidays
An additional paid day off for your birthday
Annual free eye test and discounted glasses for you and a family member
Very competitive salary
For more information on this great opportunity please call Nicki on 07515609482 quoting reference number;V41104933
Network Group Holdings is an Equal Opportunities Employer.
Full time Optical Assistant – Monday to Friday, Denton, Greater Manchester
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Optical Administrator - Monday to Friday, Denton, Greater Manchester employer: Network Group Holdings
Contact Detail:
Network Group Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Administrator - Monday to Friday, Denton, Greater Manchester
✨Tip Number 1
Familiarise yourself with the specific duties of an Optical Administrator. Understanding the nuances of tasks like processing NHS GOS4 order requests and managing customer enquiries will help you stand out during interviews.
✨Tip Number 2
Highlight your previous optical experience, especially if you've worked as a receptionist or optical assistant. Be ready to discuss how your background equips you for the responsibilities outlined in the job description.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've resolved customer issues in the past. This role requires a strong customer-centric attitude, so showcasing your problem-solving abilities will be beneficial.
✨Tip Number 4
Research the company and its values. Being able to articulate why you want to work for this independent optical domiciliary company can set you apart from other candidates and show your genuine interest in the role.
We think you need these skills to ace Optical Administrator - Monday to Friday, Denton, Greater Manchester
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous roles in optical settings, such as being a receptionist or optical assistant. Detail your responsibilities and how they relate to the Optical Administrator position.
Showcase Customer Service Skills: Since the role requires exceptional customer service, include examples of how you've successfully resolved customer enquiries or complaints in past positions. This will demonstrate your ability to maintain high levels of customer satisfaction.
Detail Organisational Skills: The job involves managing multiple tasks and schedules. Provide specific examples of how you have effectively managed your time and organised tasks in previous roles, especially in fast-paced environments.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to show that you understand the role and are a good fit for the company.
How to prepare for a job interview at Network Group Holdings
✨Show Your Optical Knowledge
Since the role requires optical knowledge, be prepared to discuss your previous experience in an optician's setting. Highlight any specific tasks you've performed that relate to the responsibilities of the Optical Administrator.
✨Demonstrate Customer Service Skills
This position focuses heavily on customer satisfaction. Be ready to share examples of how you've handled customer enquiries or complaints in the past, showcasing your problem-solving abilities and communication skills.
✨Emphasise Organisational Skills
The job involves managing multiple tasks and schedules. Prepare to discuss how you prioritise your workload and ensure timely delivery of services. Mention any tools or methods you use to stay organised.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about their processes for handling aftercare requests or how they measure customer satisfaction, demonstrating your proactive attitude.
