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- Tasks: Coordinate service contracts and support various departments in a dynamic environment.
- Company: Join Evolution Security, an employee-owned company thriving in the IT services sector.
- Benefits: Enjoy 25 days annual leave, private health insurance, and a unique employee ownership model.
- Why this job: Be part of a growing team where your contributions directly impact success and culture.
- Qualifications: No specific qualifications required; just a passion for organisation and teamwork.
- Other info: Full-time role based in Marlow with opportunities for personal and professional growth.
The predicted salary is between 24000 - 42000 £ per year.
As part of an exciting period of growth, Evolution Security are looking for a Service Coordinator to join their team on a permanent basis. The role, based in Marlow, will be to ensure that all service contracts are up to date and in line with company agreements. The role will be required to provide support to other departments when needed.
Requirements
- Service contract renewals and Software Support Agreements (plus SSAs for Ireland) whilst analysing the profitability of the contracts
- Working with the Sales and Project Managers to calculate increases
- Determining any additions or reductions to the systems in the previously 12-18 months
- Sourcing quotes for Third-Party Agreements, Software Support and Subscriptions
- Preparing proposals for the new agreements
- Invoicing the maintenance agreements
- Updating the invoicing schedule and resolving any invoice queries / raising credit notes
- Ordering Third-Party Services sold as part of the maintenance agreements
- Ordering Software Support and Subscriptions
- Reporting invoicing figures
- Monthly maintenance forecast (for UK, Ireland & BV)
- Adding contracts to and maintaining details on the intercompany system
- Won & lost report (for UK, Ireland & BV)
- Logging maintenance orders on the Order Log for my quotes and those prepared by the Sales Team
- Calculating increases to call-out rates when appropriate
- Checking the input of the service invoices onto Greentree and circulating to the Team for corrections
- Approving supplier invoices
- Producing analysis of the monthly invoicing
- Raising POs, dispatching the equipment to suppliers for calibration and maintaining the calibration records
- SAP - project development and preparation for transferring services across
- Assisting the Admin Team with general queries
Benefits
- We are employee-owned! Here at Evolution we have a unique employee ownership model which means that our entire team owns our business. You have the opportunity to become a beneficiary of our future success
- 25 days annual leave + local bank holidays
- Company pension scheme
- 2 private health insurances
- Optional annual private wellbeing and health screening appointment fully funded by Evolution
- Employee assistance programme which offers 24/7 access to free health and wellbeing support
- Life Assurance from day 1 (4x salary)
Service Coordinator employer: Evolution (Electronic Security Systems) Ltd
Contact Detail:
Evolution (Electronic Security Systems) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as SAP and Greentree. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Network with current or former employees of Evolution Security on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience with service contracts and invoicing processes in detail. Be ready to share specific examples of how you've managed similar tasks in previous roles, as this will show your capability to handle the responsibilities of a Service Coordinator.
✨Tip Number 4
Research the latest trends in IT services and consulting, particularly in the security sector. Being knowledgeable about industry developments will help you stand out as a candidate who is not only qualified but also genuinely interested in the field.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Service Coordinator position. Tailor your application to highlight relevant experience and skills that align with these duties.
Highlight Relevant Experience: When writing your CV and cover letter, focus on your previous roles that involved service contract management, invoicing, or working with sales teams. Use specific examples to demonstrate your expertise in these areas.
Showcase Analytical Skills: Since the role involves analysing profitability and preparing proposals, make sure to mention any experience you have with data analysis or financial reporting. This will show that you can handle the analytical aspects of the job.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Service Coordinator role.
How to prepare for a job interview at Evolution (Electronic Security Systems) Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Coordinator. Familiarise yourself with service contract renewals, invoicing processes, and how to analyse profitability. This will help you answer questions confidently and demonstrate your knowledge.
✨Prepare Relevant Examples
Think of specific examples from your past experiences that showcase your skills in coordination, communication, and problem-solving. Be ready to discuss how you've handled similar tasks or challenges, especially those related to service contracts and invoicing.
✨Research the Company
Take some time to learn about Evolution Security and their employee ownership model. Understanding their values and culture will allow you to tailor your responses and show that you're genuinely interested in being part of their team.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the tools they use for managing contracts, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
