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For Companies At a Glance
- Tasks: Engage with patients post-consultation, guiding them through treatment steps and addressing their concerns.
- Company: Join MANUAL, a pioneering brand in men's health focused on empathy and innovation.
- Benefits: Enjoy a supportive team environment, flexible hours, and opportunities for personal growth.
- Why this job: Make a real impact on people's health while thriving in a dynamic, target-driven atmosphere.
- Qualifications: Experience in customer-facing roles is preferred; healthcare experience is a bonus but not required.
- Other info: Be part of a fast-growing company where your contributions truly matter.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for a highly driven and people-focused Engagement Specialist to join our MANUAL Activation Team. In this role, you’ll speak directly with prospective Testosterone Replacement Therapy (TRT) patients after their doctor consultation to help guide them through the final steps of starting treatment. You’ll be the human connection that helps people feel supported, informed, and confident in taking the next step toward better health. This role is perfect for someone who thrives in fast-paced, target-driven environments, loves speaking to people, and has a natural ability to build trust and influence decisions.
What you’ll do:
- Be the first point of human contact post-doctor consultation, offering clarity and reassurance to prospective patients and clearly outlining our value proposition.
- Help people understand their treatment options, respond to questions or concerns, and ensure they feel supported every step of the way.
- Guide patients through the final onboarding steps, making the journey smooth and frictionless.
- Work towards weekly and monthly targets related to patient conversions—celebrating each individual success.
- Share feedback and patient insights with the wider team to improve our processes, content, and experience.
- Maintain accurate records of all patient interactions in our internal tools.
- Collaborate with medical and operational teams to ensure a seamless patient journey.
Who you are:
- Natural Communicator: You’re confident, empathetic, and able to quickly build rapport with different people.
- Resourceful: You are a hustler, creative and resourceful. You thrive in fast pace and dynamic environment.
- Motivated by Results: You enjoy working with goals and KPIs—and feel a buzz when you hit or exceed them.
- Patient-Centric: You’re warm, approachable, and genuinely care about helping people make informed health decisions.
- Quick Learner: You’re curious, eager to grow, and thrive in fast-moving environments.
- Organised & Reliable: You keep track of conversations, follow-ups, and next steps with attention to detail.
- Team Player: You enjoy being part of a team and working together toward shared goals.
What we need from you:
- Some experience in a target-driven or customer-facing role (e.g., hospitality, retail, contact centre, inside support, etc.).
- Comfortable speaking on the phone and handling objections with patience and empathy.
- Able to work a flexible schedule, including some evenings or weekends if needed.
- Experience in healthcare is a bonus - but not essential. We’ll train you on everything you need to know.
Why join us:
- Real Impact: Help people take an important step in improving their health and confidence.
- Supportive Team: Join a collaborative, international team that works hard and looks out for each other.
- Growth Opportunity: Be part of a fast-growing company where you can learn quickly, grow your skills, and take on more responsibility.
- Mission-Driven: Work for a brand that’s reshaping men’s health with empathy, innovation, and integrity.
Customer Engagement Specialist employer: Manual
Contact Detail:
Manual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Specialist
✨Tip Number 1
Familiarise yourself with Testosterone Replacement Therapy (TRT) and its benefits. Understanding the treatment will help you communicate effectively with prospective patients and build trust.
✨Tip Number 2
Practice your communication skills, especially in handling objections. Role-playing scenarios with friends or family can help you become more comfortable and confident when speaking to potential patients.
✨Tip Number 3
Research the company culture at StudySmarter and MANUAL. Knowing their values and mission will allow you to align your responses during conversations and demonstrate that you're a good fit for the team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the role and the team dynamics, which can be invaluable in preparing for your conversations with prospective patients.
We think you need these skills to ace Customer Engagement Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles. Emphasise skills like communication, empathy, and your ability to work towards targets, as these are crucial for the Customer Engagement Specialist position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your motivation to work in a fast-paced environment. Mention specific examples of how you've successfully built rapport with customers in previous roles.
Showcase Your Communication Skills: Since this role involves direct interaction with patients, demonstrate your communication skills in your application. Use clear and concise language, and consider including a brief anecdote that illustrates your ability to connect with people.
Highlight Your Flexibility: Mention your willingness to work flexible hours, including evenings and weekends. This shows that you are adaptable and ready to meet the needs of the role, which is important for a position that may require varied working hours.
How to prepare for a job interview at Manual
✨Show Your Empathy
As a Customer Engagement Specialist, you'll be the first point of contact for patients. Demonstrate your ability to empathise with their concerns and show that you genuinely care about their health journey during the interview.
✨Highlight Your Communication Skills
Since this role involves speaking directly with patients, emphasise your communication skills. Share examples of how you've built rapport in previous roles, especially in customer-facing positions.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice handling objections and guiding someone through a process, as this will showcase your ability to support patients effectively.
✨Demonstrate Your Results-Driven Mindset
Discuss your experience with targets and KPIs. Share specific examples of how you've met or exceeded goals in past roles, as this will resonate well with the company's focus on patient conversions.
