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- Tasks: Lead a team of weight loss coaches and provide 1-to-1 coaching.
- Company: Join MANUAL, a rapidly growing health & wellness start-up.
- Benefits: Enjoy remote work, 25 days holiday, and a chance to shape the future of wellness.
- Why this job: Make a real impact on people's lives while working in a dynamic environment.
- Qualifications: Must be a Registered Dietitian with at least 2 years' experience in weight loss.
- Other info: Opportunity for hybrid work in the future; based in South Africa.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for an experienced weight loss practitioner (Registered Dietitian) to join us as a Weight Loss Coaching Team Lead. This is a unique opportunity to play a foundational role in building and leading a team of high-performing weight loss coaches within our South African base. You’ll help customers achieve sustainable weight loss and healthier lives by empowering your team to deliver high-value, evidence-based coaching. You'll also contribute directly to customer care through occasional 1-to-1 coaching. If you’re passionate about behavioural change, love problem-solving, and enjoy implementing transformative solutions in a fast-paced environment—this role is for you.
What you’ll do
- Lead and Develop a High-Performing Coaching Team
- Recruit, onboard, and manage a team of up to 12 coaches.
- Conduct fortnightly 1:1s, promote a feedback-driven culture, and support ongoing professional development.
- Ensure high-quality, evidence-based practice, particularly in behaviour change techniques.
- Act as the first point of contact for coach and cross-functional queries.
- Manage customer complaints and escalate serious adverse events appropriately.
- Maintain strong governance and quality assurance in partnership with the Head of Weight Loss Coaching.
- Monitor key customer outcomes and lead coaching-related projects to meet evolving business needs.
- Identify opportunities to optimise systems, customer experience, and retention.
- Provide 1-to-1 coaching to customers where needed, maintaining direct insight into the customer journey.
- Create and refine coaching resources, frameworks, and SOPs.
- Collaborate with Product, Data, and Ops teams to enhance tools, workflows, and services.
- Represent coaching in cross-functional initiatives and share insight to inform improvements.
- Partner with relevant teams across the business to enhance end-to-end engagement.
- Monitor key journey touchpoints and drop-offs, and help test and refine coaching model adaptations.
Who you are
- Registered Dietitian (HPCSA) with at least 2 years' experience supporting adults with weight loss.
- Strong expertise in evidence-based behaviour change (e.g. Motivational Interviewing).
- Analytical and confident communicator, comfortable with working with data.
- Self-motivated and solution-focused, with an entrepreneurial mindset and ability to work independently.
- Thrives in a fast-paced, dynamic environment.
- Willing to attend the Cape Town office periodically if the role evolves into a hybrid format.
- Desirable: At least 1 year of experience managing or supervising a team.
- Experienced in customer conflict resolution with diplomacy and empathy.
What we offer
- Contract Type: 12-month contractor agreement (must be registered as an independent contractor).
- Remote-first role (Cape Town-based candidates preferred; hybrid potential in future).
- Working Hours: Monday–Friday, 12:30pm–9:00pm SA time + one weekend shift (with time off in lieu).
- Leave: 25 days annual holiday + generous parental leave.
- Smart and motivated co-workers.
- Opportunity to shape a rapidly growing health & wellness start-up.
- Annual company retreat.
What we need from you
- Based in South Africa, with right to work (we cannot offer visa sponsorship right now).
- Registered with the HCPSA.
Our hiring process
- Apply Online: Submit your application via our careers portal.
- Screening Call: Brief call with Head of Weight Loss Coaching to explore your fit.
- Practical Task: You'll be invited to complete a short task to help us understand your approach and experience.
- Core Interview: Interview with the Head of Weight Loss Coaching and another member of the team, such as the Director of Weight Loss. This will include a case study exercise that you’ll be given in advance of the interview.
- Final Interview: Meet one of our in-house hiring champions for culture fit and role alignment.
Weight Loss Coaching Team Lead (Dietitian/Nutritionist) employer: Manual
Contact Detail:
Manual Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weight Loss Coaching Team Lead (Dietitian/Nutritionist)
✨Tip Number 1
Familiarise yourself with the latest evidence-based behaviour change techniques, such as Motivational Interviewing. This knowledge will not only enhance your coaching skills but also demonstrate your commitment to professional development during interviews.
✨Tip Number 2
Network with other professionals in the weight loss and nutrition field. Attend relevant workshops or webinars to connect with potential colleagues and gain insights into the industry, which can be beneficial when discussing your experience and vision for the role.
✨Tip Number 3
Prepare to discuss your leadership style and how you would develop a high-performing team. Think about specific examples from your past experiences where you've successfully managed or supported a team, as this will be crucial in the interview process.
✨Tip Number 4
Stay updated on the latest trends in weight loss coaching and customer care. Being knowledgeable about current challenges and innovations in the field will help you engage in meaningful conversations during your interviews and show that you're proactive.
We think you need these skills to ace Weight Loss Coaching Team Lead (Dietitian/Nutritionist)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Registered Dietitian, particularly in weight loss coaching. Emphasise any leadership roles or team management experience, as this position requires leading a team of coaches.
Craft a Compelling Cover Letter: In your cover letter, express your passion for behavioural change and problem-solving. Mention specific examples of how you've implemented transformative solutions in previous roles, and how you can contribute to the company's mission.
Showcase Relevant Skills: Highlight your expertise in evidence-based behaviour change techniques, such as Motivational Interviewing. Include any analytical skills and experience with data that demonstrate your ability to monitor customer outcomes and drive improvements.
Prepare for the Interview Process: Familiarise yourself with the company's coaching model and be ready to discuss how you would approach team management and customer care. Prepare for the case study exercise by reviewing relevant scenarios and thinking about your strategies for success.
How to prepare for a job interview at Manual
✨Showcase Your Expertise
As a Registered Dietitian, it's crucial to demonstrate your knowledge in evidence-based behaviour change techniques. Be prepared to discuss specific methods you've used, such as Motivational Interviewing, and how they have positively impacted your clients.
✨Prepare for the Case Study
Since the interview includes a case study exercise, take time to review the materials provided in advance. Think critically about how you would approach the scenario, focusing on problem-solving and customer care strategies that align with the company's values.
✨Emphasise Team Leadership Skills
Highlight your experience in managing or supervising teams. Discuss how you've fostered a feedback-driven culture and supported professional development among your team members, as this role involves leading a group of weight loss coaches.
✨Demonstrate Your Passion
Express your enthusiasm for behavioural change and helping others achieve sustainable weight loss. Share personal anecdotes or experiences that illustrate your commitment to health and wellness, which will resonate well with the interviewers.
