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For Companies At a Glance
- Tasks: Lead customer outcome meetings and drive strategic change through data insights.
- Company: Join a dynamic commercial and retail bank focused on customer advocacy.
- Benefits: Enjoy a hybrid work model with opportunities for professional growth.
- Why this job: Make a real impact by improving customer experiences and influencing key decisions.
- Qualifications: Strong analytical skills and a risk mindset are essential; experience in data analysis preferred.
- Other info: This role is perfect for those passionate about customer-centric strategies.
The predicted salary is between 48000 - 72000 £ per year.
Ready to put your analytical mindset and customer-first thinking to work in a role that shapes real change? Our client, a commercial and retail bank, is looking for a Senior Risk Manager to join their team. In this hybrid role, you’ll drive customer-focused insights, lead key outcome discussions, and influence strategic change under Consumer Duty.
Key Responsibilities:
- Facilitate the Monthly Customer Outcome Meeting, highlighting critical insights and engaging key stakeholders
- Review and interpret customer journey data to uncover trends, issues, and opportunities for improvement
- Champion customer advocacy by leveraging insights and maintaining strong internal and external networks
- Drive continuous improvement by challenging current practices and leading change initiatives
- Align processes and standards with regulatory expectations and evolving customer needs
About You:
- Skilled in analysing complex data sets to extract clear, actionable customer insights
- Strong risk mindset with the ability to identify, assess, and prioritise key exposures
- Strategic thinker with a focus on high-impact improvements across competing priorities
- Detail-oriented with sound judgement to make balanced, insight-driven recommendations
- Commercially aware and confident in navigating Consumer Duty requirements in a business context
To apply, please submit your CV!
Senior Customer Governance Risk Manager employer: Flair for Recruitment
Contact Detail:
Flair for Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Governance Risk Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer governance and risk management. Understanding current regulations and how they impact customer outcomes will help you engage in meaningful discussions during interviews.
✨Tip Number 2
Network with professionals in the banking sector, especially those involved in risk management and customer advocacy. Building relationships can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data analysis to drive customer-focused improvements in previous roles. Being able to articulate your experience with actionable insights will demonstrate your fit for the role.
✨Tip Number 4
Stay updated on the evolving landscape of Consumer Duty requirements. Showing that you are proactive about understanding these changes will highlight your commitment to aligning processes with regulatory expectations.
We think you need these skills to ace Senior Customer Governance Risk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your analytical skills and experience in customer governance. Emphasise any relevant roles where you've driven customer-focused insights or led change initiatives.
Showcase Relevant Experience: In your application, detail specific examples of how you've reviewed and interpreted customer journey data. Mention any successful projects where you championed customer advocacy or improved processes.
Highlight Your Risk Mindset: Clearly articulate your ability to identify and assess risks. Provide examples of how you've prioritised key exposures in previous roles, demonstrating your strategic thinking and attention to detail.
Express Your Understanding of Consumer Duty: Demonstrate your knowledge of Consumer Duty requirements in your application. Discuss how you've navigated these in a business context and how it aligns with the role's responsibilities.
How to prepare for a job interview at Flair for Recruitment
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've successfully analysed complex data sets. Highlight how your insights led to actionable changes, especially in customer-focused environments.
✨Demonstrate Customer Advocacy
Be ready to explain how you've championed customer needs in previous roles. Share instances where you influenced strategic decisions based on customer insights and how you maintained strong networks to support this.
✨Understand Regulatory Expectations
Familiarise yourself with Consumer Duty requirements and be prepared to discuss how you've aligned processes with regulatory standards in the past. This shows your commercial awareness and ability to navigate complex frameworks.
✨Prepare for Scenario-Based Questions
Expect questions that assess your risk mindset and decision-making skills. Think of scenarios where you had to identify and prioritise risks, and be ready to articulate your thought process and outcomes.
