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- Tasks: Provide 1st and 2nd line IT support for hardware, software, and network issues.
- Company: Join a multinational business with a strong reputation in the IT sector.
- Benefits: Enjoy a clear career path and hands-on experience in a dynamic environment.
- Why this job: Be part of a supportive team and enhance your technical skills while making an impact.
- Qualifications: Experience with Windows, Office 365, Azure, and Active Directory is essential.
- Other info: This role requires being office-based in West London, five days a week.
The predicted salary is between 28800 - 43200 £ per year.
A multinational business is seeking a capable IT Helpdesk Analyst to join its expanding team, based in West London. Please note this is an office-based role and therefore the chosen candidate is required to be in the office 5 days per week.
Working as an integral part of the IT team, you will deliver 1st and 2nd line support for hardware, software and network issues. You will serve as the first point of contact for support requests and provide hands-on technical support for end-users ensuring smooth operation of desktop systems and applications, as well as maintenance of laptops, mobile devices and VoIP phones.
In order to be suitable for this role you will have experience in supporting Windows, Office 365, Azure and Active Directory. You will hold knowledge of servers, desktops and laptops as well as have familiarity with network protocols and hardware troubleshooting. It is advantageous to your application to hold an ITIL qualification or a relevant IT degree, but this is by no means necessary.
This is an excellent opportunity for a proven IT Helpdesk Analyst to join a highly successful company that offers a clearly defined career path.
Helpdesk Analyst employer: Ashdown Group
Contact Detail:
Ashdown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows, Office 365, Azure, and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved IT issues in the past. This could involve troubleshooting hardware or software problems, so have a few scenarios ready to discuss.
✨Tip Number 3
Since this is an office-based role, emphasise your ability to work effectively in a team environment. Be ready to talk about how you’ve collaborated with colleagues in previous roles to enhance support services or improve processes.
✨Tip Number 4
If you have any relevant certifications, such as ITIL, make sure to mention them during your discussions. Even if they are not required, they can set you apart from other candidates and show your commitment to professional development.
We think you need these skills to ace Helpdesk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows, Office 365, Azure, and Active Directory. Use specific examples to demonstrate your skills in troubleshooting hardware and software issues.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Helpdesk Analyst role and the company. Mention your hands-on experience with desktop systems and applications, and how you can contribute to the team’s success.
Highlight Relevant Qualifications: If you have an ITIL qualification or a relevant IT degree, be sure to mention these in your application. Even if you don’t have them, emphasise any related training or certifications that showcase your commitment to the field.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at Ashdown Group
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows, Office 365, Azure, and Active Directory. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting skills and be ready to demonstrate your knowledge.
✨Understand the Company Culture
Research the multinational business and its values. Understanding their culture will help you tailor your responses and show that you're a good fit for the team. Mention how your personal values align with theirs during the interview.
✨Prepare for Common Helpdesk Scenarios
Think about common issues you’ve encountered in previous roles and how you resolved them. Be ready to share specific examples of your problem-solving skills and how you handled difficult situations with end-users.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of the interview. This shows your interest in the role and the company. You could ask about the team structure, the tools they use for support, or opportunities for professional development.
