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For Companies At a Glance
- Tasks: Manage group travel for key clients, including bookings and budgets.
- Company: Join Total Management Group, a leader in event and travel solutions.
- Benefits: Enjoy hybrid work, competitive salary, and 25 days leave plus bank holidays.
- Why this job: Be part of a dynamic team delivering unique experiences and driving excellence.
- Qualifications: 5+ years in travel industry, strong client management, and GDS knowledge required.
- Other info: Opportunity for personal growth and development in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Total Management Group is widely recognised as a world-leading provider of event and travel solutions. We are currently seeking an outstanding candidate to join our fast-growing team.
With a wealth of experience behind us, synergistic supporting services and our company values, Total Management offers a service that is uncompromised in delivering seamless, thought out, top-quality event and travel solutions to global corporate clients, leading brands, and industry names.
At Total Management Group you have the opportunity to join a creative and dynamic team, providing unique and personalised experiences, elevating the ordinary and striving for excellence.
Role Overview
As a Senior Group Travel Manager, you will have a diverse and varied role. Ultimately you will be responsible, independently and as part of a team, for the successful delivery of group and event travel across our key clients. This role is hands-on and, given TM G’s ambition for growth and scale, includes a wide variety of opportunities for individual growth and development.
This role, in a fast paced environment, will require you to manage flight bookings, room blocks, ground transportation, project proposals, large-scale budgets, as well as client onboarding and driving the enhancement of technology and processes to improve efficiencies.
You will be extremely solution driven and have the ability to develop relationships with clients while understanding their unique requirements to deliver a first-class service, independently as well as driving excellence from the wider team.
Skills & Knowledge
- Ideally a minimum of 5 years travel industry experience, preferably within Group/Event Travel.
- Experience processing and managing large group bookings – including group flights, hotels and ground transportation.
- Strong industry knowledge with an understanding of airfares, contracted fares, ticketing and hotel reservations.
- Ability to pitch and propose group travel solutions to new and existing clients.
- Proven knowledge of a GDS is a must (Ideally Galileo/Smartpoint).
- Extensive experience in project managing Groups/Events from proposal to completion.
- In depth knowledge and understanding of project budgeting and budget management.
- Proven ability to source and win new business is preferred.
- Financial reporting in relation to event and group travel projects.
- Knowledge of travel mid/back-office systems (ideally Protas/Procon but not essential).
- Strong client account management.
- Experience using event registration platforms is preferred.
- Knowledge of using an Online Booking Tool is a bonus, but not essential.
- Supporting the development and growth of junior members of the team.
- Negotiating fares and supplier contracts.
Attributes
- Strong communication skills both written and verbal.
- Ability to work independently with confidence, or as part of a team.
- Quick learning, able to adapt to new and an ever-changing environment.
- Impeccable attention to detail
- Highly organised, ability to prioritise and multi-task especially when under pressure.
- Ability to deliver a great customer experience and maintaining an above and beyond attitude.
- Fluency in English is essential and proficiency in other languages is a bonus.
Why Total Management
We strive to be an equal opportunity employer, providing career development and growth with competitive salaries. We have an employee focused culture with various social events and active employee engagement.
What is on offer
- Competitive salary
- 25 days annual leave plus bank holidays
- Hybrid working, 4 days in the office and 1 day from home
- Additional 14 days per year work from home
- Medicash – medical based benefit scheme
- Tech & Cycle Scheme
- Preferential Travel Rates
- Monthly Pay Day Meals & Company Socials
Total Management Group | Senior Group Travel Manager employer: Total Management Group
Contact Detail:
Total Management Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Total Management Group | Senior Group Travel Manager
✨Tip Number 1
Familiarize yourself with the latest trends in group travel and event management. This will not only help you understand the industry better but also allow you to speak confidently about innovative solutions during your interview.
✨Tip Number 2
Network with professionals in the travel industry, especially those who have experience in group and event travel. Attend industry events or join relevant online forums to build connections that could lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed large group bookings in the past. Highlight your problem-solving skills and ability to adapt to changing circumstances, as these are crucial for the role.
✨Tip Number 4
Showcase your knowledge of GDS systems, particularly Galileo/Smartpoint, during your conversations. If you have experience with travel mid/back-office systems, be ready to explain how you've used them to enhance efficiency in your previous roles.
We think you need these skills to ace Total Management Group | Senior Group Travel Manager
Some tips for your application 🫡
Understand the Company: Familiarize yourself with Total Management Group's mission, values, and services. Highlight how your experience aligns with their commitment to delivering top-quality event and travel solutions.
Tailor Your CV: Customize your CV to emphasize your relevant experience in group and event travel management. Include specific examples of large group bookings you've handled and any successful projects you've managed.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the travel industry and your ability to deliver exceptional client experiences. Mention your problem-solving skills and how you can contribute to the growth of Total Management Group.
Highlight Relevant Skills: In your application, make sure to highlight your strong communication skills, attention to detail, and ability to work under pressure. Mention any experience with GDS systems and project budgeting, as these are crucial for the role.
How to prepare for a job interview at Total Management Group
✨Showcase Your Travel Industry Experience
Make sure to highlight your minimum of 5 years of experience in the travel industry, especially within group and event travel. Be prepared to discuss specific examples of large group bookings you've managed, including flights, hotels, and ground transportation.
✨Demonstrate Your Project Management Skills
Since this role involves extensive project management from proposal to completion, come ready to share your experiences managing groups and events. Discuss how you handle budgeting and financial reporting, as well as any tools or systems you've used to streamline these processes.
✨Emphasize Your Client Relationship Skills
Total Management Group values strong client relationships. Prepare to talk about how you've developed and maintained relationships with clients in the past, and be ready to provide examples of how you've tailored solutions to meet their unique needs.
✨Be Solution-Driven and Adaptable
In a fast-paced environment, being solution-driven is key. Share instances where you've had to think on your feet and adapt to changing circumstances. Highlight your attention to detail and organizational skills, especially when under pressure.
