Planning and Resilience Manager

Are you an experienced resilience leader ready to shape NHS 24’s emergency preparedness at a strategic level? Do you thrive on designing and delivering training that ensures organisational readiness in high-pressure situations? Are you confident working across agencies and advising senior leaders to strengthen national and local resilience planning?

As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services. We have six regional centres – Aberdeen, Dundee, South Queensferry, Hillington, Cardonald and Clydebank. NHS 24 supports hybrid working, and this post can be based within any NHS 24 regional centres. The successful candidate must be within commuting distance to a regional centre to attend if required and must also be able to travel to other regional centres when requested to attend meetings, undertake training and any other activities.

The Planning & Resilience Manager will lead NHS 24’s emergency preparedness and business continuity planning across all services. The post holder will provide coordination and ensure business continuity and contingency plans have been developed for when normal services become overloaded, restricted, or non-operational for whatever reason and support the sustainability of our whole system resilience during periods of significant challenge and demand.

Key Responsibilities

• Lead on the research, development, production, and monitoring of NHS 24’s framework to manage the resilience of the service to the agreed service levels.
• Develop and maintain strong and productive working relationships with Resilience and Emergency Preparedness leads across a range of agencies including other Health Boards, Local Authorities, Scottish Ambulance Service, Police Scotland, Scottish Fire & Rescue, and the NHS 24 Health and Social Care Partnership.
• Lead the NHS 24 input to multi-agency plans ensuring that NHS 24’s response capability works in harmony with other elements of the NHS.
• Provide regular, systematic assurance to NHS 24 Executive Management Team as to the effectiveness of NHS 24's emergency and contingency planning arrangements at strategic, tactical and operational levels.

Successful Applicant will:

• Be educated to SCQF level 11 e.g. master’s degree in a Resilience or risk management related subject.
• Demonstrate extensive specialist knowledge and experience in Resilience, Emergency Planning, Business Continuity and Crisis Management.
• Exhibit highly developed communication skills with experience speaking to executive and senior management within and out with the NHS in normal and difficult situations.

This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.

As an NHS Scotland employee you will be entitled to:

• 35 days annual leave (rising to 41) pro-rata.
• Development opportunities including study bursaries, e-learning and classroom-based courses.
• Enhanced pay for working public holidays.
• Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme.
• NHS discounts on goods and services.
• HELP, employee support and assistance.

We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.