Circuit Engagement Manager

Circuit is part of the JLA Group and is the leading provider to the UK and Ireland’s Universities and private student accommodation firms, with a large presence also in the rental, leisure, and key worker accommodations for over 25 years. When you join the JLA family, you\’ll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life\’s challenges.We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We\’re dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards! Role overview We are looking for a full-time advocate for the Circuit brand. You will be an integral part of the team, providing a link between the laundry users, the Universities and Circuit. You will be responsible for engaging Circuit laundry users by making meaningful connections with both laundry users and site key contacts. Your relationships with a range of stakeholders across the University will help them plan and deliver campaigns along with creating activities that contribute to a positive user experience and increase engagement, utilisation, and growth Key tasks To create and manage engagement opportunities, campaigns and events for laundry users Create a strong network of key contacts throughout the Universities by frequent phone/email activity ensuring they are up to date with our current marketing and incentives Drive brand image and awareness on social media platforms Oversee brand reputation through strategic social media engagement Design, create and deliver video content on how to get the best out of your laundry Liaise with Account Managers and Customer Relationship Managers to understand what support they require to maximise engagement Analyse site performance exception report to understand whether a site requires a specific campaign or incentive to improve their revenue Take ownership of the end user experience Organise, attend and host focus groups, research sessions meetings and presentations Facilitate collaborative events and sponsorship opportunities Identify issues impacting machine performance, and work with the wider Circuit team to resolve and minimise machine downtime Agree upon and drive initiatives to increase usage and revenue Proactively manage potential issues and complaints Manage the team of Laundry Ambassadors Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Ability to build and maintain good working relationships with laundry users and staff Can be flexible and are able to work in a busy environment and work to demanding deadlines Understanding of commercial laundry or similar service environments Familiarity with basic scheduling or customer management systems Experience (what you have done) Demonstrable background of delivering customer solutions to a variety of audiences Previous experience in a customer-facing role within a service-based setting (the way you think and act) Comfortable with UK-wide travel Willingness to use initiative and solve problems Adaptable and eager to learn Qualifications We will need you to have a full UK diving licence as the role involves UK travel. #J-18808-Ljbffr