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For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve incidents on the first attempt.
- Company: Join a dynamic IT team in a fast-paced business environment.
- Benefits: Enjoy 26 days holiday, private medical insurance, and wellness programmes.
- Why this job: Be part of a supportive culture that values your input and growth.
- Qualifications: Experience in IT 1st Line support and relevant certifications are essential.
- Other info: Opportunities for training new employees and involvement in exciting IT projects.
The predicted salary is between 30000 - 42000 £ per year.
We are currently looking for an experienced 1st Line Support Analyst who will join a small but dynamic IT team dedicated to providing exceptional support in a fast-paced business environment. The successful candidate will have prior experience in IT 1st Line support within a medium-enterprise sized business, demonstrating an ability to add value from the onset and will require the analyst to resolve the majority of incidents on a first-time fix basis.
Tasks
- Manage and maintain Lenovo and Dell hardware including laptops, monitors, and related peripherals.
- Support incidents and training requests related to the Microsoft 365 Platform, including Teams, ensuring seamless communication and collaboration.
- Administer and troubleshoot Microsoft Teams and Logitech Video Conferencing platforms to facilitate virtual meetings.
- Document and track all incidents and service requests using the company's IT service management system.
- Collaborate with the IT team to escalate more complex issues and ensure swift resolution.
- Provide excellent customer service, ensuring users are kept informed of the status and progress of their requests.
- Implement and adhere to IT policies, procedures, and best practices to maintain a secure and efficient IT environment.
- Conduct regular system and hardware audits to ensure compliance with company standards.
- Assist in the onboarding and training of new employees on IT systems and software.
- Ensure that we maintain an inventory of IT assets and manage hardware lifecycle, including procurement, deployment, and disposal in conjunction in-line with our IT Asset Management processes.
- Support the implementation of IT projects and initiatives, ensuring alignment with business objectives.
- Provide expert support and troubleshooting for Microsoft Windows 11, ensuring optimal performance and user experience.
Requirements
- Proven experience as an IT 1st Line Analyst in a medium to enterprise sized organisation.
- Excellent troubleshooting and problem-solving skills.
- Outstanding customer service and communication abilities.
- Ability to work independently and as part of a team.
- Certifications such as CompTIA A+, Microsoft Certified: Fundamentals, or equivalent are required.
Benefits
- Bike to work scheme
- 26 Days holiday + bank holidays
- Company pension
- Life insurance
- Private medical insurance
- Wellness programmes
1st Line IT Support employer: United Living
Contact Detail:
United Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support
✨Tip Number 1
Familiarise yourself with the specific hardware and software mentioned in the job description, such as Lenovo and Dell devices, Microsoft 365, and Microsoft Teams. Being able to demonstrate your hands-on experience with these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common issues related to Windows 11 and Microsoft Teams. Prepare to discuss specific examples of how you've resolved similar problems in the past, as this will highlight your ability to provide first-time fixes.
✨Tip Number 3
Emphasise your customer service experience during the interview. Be ready to share instances where you effectively communicated with users, kept them informed about their requests, and ensured a positive support experience.
✨Tip Number 4
Show your enthusiasm for working in a team environment. Prepare to discuss how you've collaborated with colleagues in the past to resolve complex issues or improve processes, as teamwork is crucial in our dynamic IT setting.
We think you need these skills to ace 1st Line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line IT support, particularly within medium to enterprise-sized organisations. Emphasise your troubleshooting skills and any relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide excellent customer service and resolve incidents effectively on a first-time fix basis.
Showcase Relevant Skills: When detailing your experience, focus on your familiarity with hardware management (Lenovo, Dell), Microsoft 365, and video conferencing tools. Highlight any instances where you successfully collaborated with a team to resolve complex issues.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at United Living
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Lenovo and Dell hardware, as well as your familiarity with Microsoft 365 and Teams. Highlight specific examples where you successfully resolved technical issues on a first-time fix basis.
✨Demonstrate Excellent Customer Service
Since the role requires outstanding customer service skills, think of instances where you've gone above and beyond to assist users. Be ready to explain how you keep users informed about their requests and ensure a positive experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot common IT issues or manage incidents effectively. Practising these scenarios can help you respond confidently.
✨Understand IT Policies and Best Practices
Familiarise yourself with IT policies and best practices, especially regarding security and compliance. Be ready to discuss how you have implemented or adhered to such policies in your previous roles.
