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For Companies At a Glance
- Tasks: Engage with customers, gather feedback, and strengthen relationships.
- Company: Join Birtwistle's, a people-focused business dedicated to supporting your career growth.
- Benefits: Enjoy flexible hours and a supportive work environment with opportunities for development.
- Why this job: Be the voice of customers and make a real impact in a dynamic team culture.
- Qualifications: Excellent communication skills and experience in customer relations are essential.
- Other info: Potential for growth into account management and flexible working hours.
The predicted salary is between 28800 - 43200 £ per year.
Do you have experience in a Customer Relations role and are you looking for your next exciting challenge? If you have the drive to exceed expectations, we have a fantastic opportunity for you to join our friendly, professional team based in Irlam. Here at Birtwistle's, we pride ourselves on being a people-focused business. Our goal is to support our team in achieving their career goals. We do this by providing a working environment that offers opportunity, support, scope, and pace of change. Our culture is the foundation of our business and is reflected in our mission, vision, and values statements.
Main Responsibilities:
- Gather Customer Insights: By regularly engaging with customers to understand how they perceived the services provided by Birtwistles, ask specific open-ended questions to gather honest feedback about product quality, customer service or pricing. Use surveys and one-on-one discussions as tools for collecting feedback.
- Being the Customers Voice: Document feedback to provide a balanced view of customer sentiment. Represent customer interests during meetings, addressing concerns and needs. Translate feedback into actionable insights.
- Strengthening Customer Relationships: Respond to customers' feedback promptly. Work with other teams to address any negative feedback and offer solutions or corrective measures where necessary. Celebrate and share positive feedback.
- Act as a Bridge Between Customers and Internal Teams: Liaise with Operations, Logistics and other departments to ensure customer orders are fulfilled accurately and on time. Communicate customer-specific requests including delivery adjustments or product specifications.
- Feedback Loop: Keep customers informed about any changes or improvements made as a result.
This is a dynamic role with room for growth and development with the potential of eventually managing a ledger of established accounts. The position will also be responsible for covering Customer Services during staff holidays, absence or during busy periods. The working hours are Monday, Wednesday, Friday 08.00-16.00. Hours can be flexible.
Requirements:
- The ideal candidate will be an excellent communicator.
- Have a proven track record in a customer relations or service role or similar.
- Need to have excellent levels of concentration and good IT skills.
If this sounds like you, apply today!
Customer Relations Executive employer: HiTHERM, L.L.C.
Contact Detail:
HiTHERM, L.L.C. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Executive
✨Tip Number 1
Familiarise yourself with Birtwistle's mission, vision, and values. Understanding the company's culture will help you align your responses during interviews and demonstrate that you're a good fit for their people-focused environment.
✨Tip Number 2
Prepare specific examples from your previous roles where you've successfully gathered customer insights or improved customer relationships. This will showcase your experience and ability to translate feedback into actionable insights.
✨Tip Number 3
Brush up on your communication skills, especially in how you handle feedback. Being able to articulate how you've responded to customer concerns in the past will be crucial in demonstrating your suitability for this role.
✨Tip Number 4
Network with current or former employees of Birtwistle's if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Relations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer relations. Use specific examples that demonstrate your communication skills and ability to gather customer insights, as these are key responsibilities for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company culture at Birtwistle's. Mention how your values align with theirs and provide examples of how you've exceeded customer expectations in previous roles.
Showcase Relevant Skills: Emphasise your IT skills and ability to document and translate customer feedback into actionable insights. Highlight any experience you have working with cross-functional teams, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a customer relations role.
How to prepare for a job interview at HiTHERM, L.L.C.
✨Showcase Your Communication Skills
As a Customer Relations Executive, excellent communication is key. Be prepared to demonstrate your ability to engage with customers effectively. Use examples from your past experiences where you successfully resolved customer issues or gathered valuable feedback.
✨Prepare for Open-Ended Questions
Since the role involves gathering customer insights, practice answering open-ended questions. Think about how you would ask customers for their opinions and how you would document their feedback. This will show your understanding of the importance of customer voice.
✨Highlight Your Problem-Solving Skills
The job requires addressing negative feedback and offering solutions. Prepare to discuss specific instances where you turned a negative customer experience into a positive one. This will illustrate your proactive approach and ability to strengthen customer relationships.
✨Demonstrate Team Collaboration
Being a bridge between customers and internal teams is crucial. Share examples of how you've worked with different departments to fulfil customer needs. This will highlight your teamwork skills and your understanding of the importance of cross-departmental communication.
