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For Companies At a Glance
- Tasks: Lead the aftersales team, ensuring exceptional customer service and managing department performance.
- Company: Join Lookers, a top UK motor vehicle retailer with over 150 dealerships.
- Benefits: Enjoy competitive salary, enhanced holidays, health support, and potential for a company car.
- Why this job: Be part of an exciting new role that values your leadership and customer service skills.
- Qualifications: Experience in premium automotive aftersales and strong team leadership skills required.
- Other info: Opportunity for career development with manufacturer training and annual awards to celebrate success.
The predicted salary is between 60000 - 90000 £ per year.
OTE GBP £75,000.00/Yr.
Overview
Mercedes Benz of Gatwick
Monday to Friday 8am - 18:00pm (44 hours per week)
Are you looking for a career-defining role and longing to be part of something new and exciting? Mercedes Benz of Gatwick are looking for an ambitious and talented Aftersales Manager to lead the team. As an Aftersales Manager, you will act as a role model for customer service excellence for the team, always leading by example. You will develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too. You will be reporting into the General Manager Stephen Forsyth and be responsible for your team members. This is an opportunity not to be missed!
You will ensure performance and assist to make sure the management of the full department is satisfactory. You will be looking after a busy and professional department where your remit will be to manage all aspects of the department: From day to day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieve upselling targets to budget and KPI monitoring.
Responsibilities
- Assist in providing guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential.
- Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience.
- Monitor department performance against budget, identify any shortfall and implement plans to improve the performance.
- Analyse local market statistics to identify opportunities within the territory.
- Organise departmental forecasts and reports in a clear and timely manner.
- Manage and own our Customer Satisfaction.
Qualifications
You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member. Experience monitoring financial performance against budget and the ability to identify and address any shortfalls promptly is a must. You will need the ability to understand finance and insurance product regulations. The ideal candidate will have excellent communication skills and the ability to influence and negotiate a sale.
About us
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus:
- Enhanced holidays that increase with service.
- Eligibility to join one of our car schemes.
- Critical illness cover after 2 years and Life Assurance.
- Smart Health - free access to support 24 hours a day, 365 days a year.
- Enhanced paid maternity, paternity and adoption leave.
- For some roles a company car and additional earning potential through commission or bonus.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards.
So? What are you waiting for? Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check. If your skills and experience match what we are looking for, please apply today and one of the Talent Acquisition Team will be in touch.
Aftersales Manager employer: Lookers
Contact Detail:
Lookers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the automotive industry, especially in aftersales. This knowledge will not only help you during interviews but also demonstrate your passion and commitment to the role.
✨Tip Number 2
Network with current or former employees of Mercedes Benz of Gatwick or similar companies. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your leadership skills and ability to improve customer satisfaction. Being able to articulate these stories will make you stand out as a candidate.
✨Tip Number 4
Research the key performance indicators (KPIs) relevant to the aftersales department. Understanding these metrics will allow you to speak confidently about how you can contribute to achieving and exceeding them.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive industry, particularly in aftersales management. Emphasise your achievements in customer service and team leadership to align with the role's requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive sector and your understanding of customer satisfaction. Mention specific examples of how you've successfully led teams and improved performance in previous roles.
Highlight Relevant Skills: In your application, focus on skills such as financial performance monitoring, team motivation, and exceptional communication. These are crucial for the Aftersales Manager position and should be clearly articulated.
Showcase Your Achievements: Include quantifiable achievements in your application, such as improvements in customer satisfaction scores or successful upselling initiatives. This will demonstrate your capability to meet and exceed the expectations of the role.
How to prepare for a job interview at Lookers
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you inspired them to achieve their goals.
✨Understand Customer Service Excellence
Since the role emphasises customer service, be ready to discuss your approach to delivering exceptional service. Share specific instances where you went above and beyond for customers and how you trained your team to do the same.
✨Familiarise Yourself with Financial Performance Metrics
The job requires monitoring financial performance against budgets. Brush up on key performance indicators (KPIs) relevant to aftersales and be prepared to discuss how you've previously identified and addressed shortfalls.
✨Research the Company and Market
Understanding Mercedes Benz of Gatwick and the local market is crucial. Research their values, recent news, and competitors. This will help you tailor your responses and show that you're genuinely interested in the role and the company.
