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- Tasks: Assist customers with bookings and ensure their satisfaction during their ski experience.
- Company: Join Supreme Ski & Snowboard School, a top-rated ski school in France and Switzerland since 1991.
- Benefits: Enjoy a temporary role with the chance to work in beautiful ski resorts and meet fellow winter sports enthusiasts.
- Why this job: Be part of a passionate team that loves winter sports and values customer engagement.
- Qualifications: Strong communication skills and a passion for skiing are essential; previous customer service experience is a plus.
- Other info: This is an entry-level, on-site position perfect for those looking to gain experience in the ski industry.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Company Description
Established in 1991, Supreme Ski & Snowboard School is one of the most highly-rated ski schools in France and Switzerland. Our school is known for its exceptional teaching standards and diverse lesson options tailored to individual needs, ensuring the best ski and snowboard experience for all.
Role Description
This is a seasonal, on-site role based in Staveley, Cumbria (or remotely for the right person) as a Customer Success Advisor. You'll spend your days talking about skiing, supporting clients out on the mountain, and working closely with instructors to make sure everyone’s having an unforgettable time. From handling guest queries to making real-time decisions on the snow, you'll be at the heart of the action — ensuring every guest has the best experience possible with our ski and snowboard school.
Qualifications
- Strong customer support and customer service skill
- Excellent communication and interpersonal abilities
- Proven experience with booking systems and scheduling
- Highly organised with the ability to plan ahead and see the bigger picture
- Some degree of sales background is a plus
- Previous experience in a customer-facing role is a plus
- Able to work independently and collaboratively as part of a team
- A solid knowledge of skiing and ski resorts — and a genuine passion for the mountains — is essential
Shift Pattern
- Shift times: 07:30–15:30, 10:00–18:00, or 12:00–20:00, on a 2-week rolling rota. Considerations will be made for the correct candidate if current commitments inhibit ability to do certain shifts.
- Weekend shifts: Required as part of the rota and may be worked from home if based in the office.
Customer Success Advisor employer: Supreme Ski & Snowboard School
Contact Detail:
Supreme Ski & Snowboard School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Advisor
✨Tip Number 1
Familiarise yourself with the ski industry and the specific offerings of Supreme Ski & Snowboard School. Understanding their lessons, locations, and customer demographics will help you engage more effectively during interviews.
✨Tip Number 2
Showcase your passion for winter sports in conversations with the hiring team. Share personal experiences or stories related to skiing that highlight your enthusiasm and understanding of the sport.
✨Tip Number 3
Prepare to discuss how you've successfully handled customer service challenges in the past. Use specific examples that demonstrate your problem-solving skills and ability to multitask, as these are crucial for the role.
✨Tip Number 4
Network with current or former employees of Supreme Ski & Snowboard School if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Success Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills related to customer satisfaction, engagement, and retention. Mention any previous roles that involved bookings or reservations, especially in the ski industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for winter sports and your understanding of ski school operations. Use specific examples from your past experiences to demonstrate how you can contribute to customer success at Supreme Ski & Snowboard School.
Highlight Soft Skills: Emphasise your strong communication and interpersonal skills in your application. Provide examples of how you've effectively solved problems and multitasked in previous roles, as these are crucial for a Customer Success Advisor.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at Supreme Ski & Snowboard School
✨Show Your Passion for Winter Sports
Make sure to express your enthusiasm for skiing and snowboarding during the interview. Share any personal experiences or stories that highlight your love for winter sports, as this will resonate well with the hiring team at Supreme Ski & Snowboard School.
✨Demonstrate Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in previous roles. Highlight your ability to build relationships and ensure customer satisfaction, as these skills are crucial for a Customer Success Advisor.
✨Be Ready to Problem-Solve
Think of scenarios where you had to resolve customer issues or handle difficult situations. Be prepared to discuss your thought process and the steps you took to find solutions, showcasing your problem-solving abilities.
✨Research the Company and Its Operations
Familiarise yourself with Supreme Ski & Snowboard School's offerings and operations. Understanding their services and the ski industry will help you answer questions more effectively and demonstrate your genuine interest in the role.
