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- Tasks: Become a Checkouts Customer Advisor, helping customers with their home improvement projects.
- Company: B&Q is dedicated to empowering customers to create homes they love.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and shopping discounts.
- Why this job: Join a diverse team where your contributions are valued and you can grow your skills.
- Qualifications: Friendly, eager to learn, and passionate about home improvement; teamwork is essential.
- Other info: Flexible shifts available, including weekends and evenings, with a supportive application process.
B&Q Newark-On-Trent, England, United Kingdom Customer Advisor – Checkouts B&Q Newark-On-Trent, England, United Kingdom 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Shifts available Monday – Sunday, 7.00am – 10.00pm UK Notional hourly rate ÂŁ 12.71 per hour B&Q Newark We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this. Overview Customer Advisor – Checkouts Part Time – 23.75 hours per week Permanent Contract Shifts available Monday – Sunday, 7.00am – 10.00pm UK Notional hourly rate ÂŁ 12.71 per hour B&Q Newark We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this. What\’s the job? Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim. What We Need Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays. What\’s in it for me? As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities . You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best. So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments. Seniority level Seniority level Entry level Employment type Employment type Part-time Job function Job function Other Industries Retail Referrals increase your chances of interviewing at B&Q by 2x Sign in to set job alerts for “Customer Advisor” roles. 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Customer Advisor - Checkouts employer: B&Q
Contact Detail:
B&Q Recruiting Team
recruitment@b-and-q.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Checkouts
✨Tip Number 1
Familiarise yourself with B&Q's product range and services. Understanding the home improvement products and services they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills during the interview. Think of examples from previous experiences where you went above and beyond to assist a customer, as this aligns perfectly with the role of a Customer Advisor.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires shifts that include weekends and evenings, demonstrating your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Express your eagerness to learn new technologies and processes. B&Q values employees who are open to training and development, so highlighting your willingness to grow in the role can set you apart from other candidates.
We think you need these skills to ace Customer Advisor - Checkouts
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what B&Q is looking for in a Customer Advisor. Highlight your customer service skills and any experience you have in retail or home improvement.
Tailor Your CV: Make sure your CV reflects the skills and experiences that are relevant to the role. Emphasise your ability to work in a team, your eagerness to learn, and your passion for helping customers with their home improvement projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the position. Mention specific examples of how you've provided excellent customer service in the past and why you want to work at B&Q.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at B&Q
✨Show Your Passion for Home Improvement
As a Customer Advisor at B&Q, your enthusiasm for home improvement will shine through. Be prepared to share personal experiences or projects that demonstrate your interest in DIY and how you can inspire customers.
✨Demonstrate Excellent Customer Service Skills
Highlight your ability to provide outstanding customer service. Think of examples where you've gone above and beyond to help someone, as this role is all about making customers feel valued and supported.
✨Be Ready to Discuss Teamwork
B&Q values teamwork, so be ready to discuss your experiences working in a team environment. Share specific instances where collaboration led to success, especially in a retail setting.
✨Prepare for Flexibility Questions
Since the role requires working various shifts, be prepared to discuss your availability and willingness to work weekends and evenings. Show that you're adaptable and ready to meet the needs of the business.
