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- Tasks: Manage and advocate for aviation insurance claims, ensuring high-quality service for key clients.
- Company: WTW values diversity and inclusivity, creating a welcoming environment for all employees.
- Benefits: Enjoy a supportive workplace with opportunities for professional growth and development.
- Why this job: Join a dynamic team that prioritises client interests and fosters strong market relationships.
- Qualifications: Relevant qualifications like ACII/FCII/CILA preferred; strong negotiation and compliance skills required.
- Other info: Flexible application process with adjustments available for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
The Claims Advocate will play a crucial role in managing and advocating for claims within the aviation insurance sector. The successful candidate will deliver high quality Claims Service, ensuring that Key Clients are delivered to pre-defined service standards.
As part of the team, you will:
- Loss Negotiation & Client Management
- Put the interests of clients and the integrity of the market at the heart of the way you do business
- Personally accountable for Key Client Outcome (KCO) 5, comprising:
- Claims paid as contract within reasonable time
- Provide input to members of the Aviation Executive Board on BU approach to Client Service Proposition by client stream
- Oversee the provision of accurate management information, as required
- Take reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register
- Participate in loss prevention and claims seminars, as required.
Qualifications
The Requirements
- Preferably with relevant professional qualification e.g. (ACII/FCII/CILA) or equivalent.
Skills:
- Query Management
- Compliance Management
- Organisation and Prioritisations
Knowledge/Experience:
- Market relationship management
- London Market Negotiation
- Technical knowledge
Required Mind-set and Behaviours:
Willis Values and Behaviours will underpin all roles and will guide performance criteria.
The Application Process
- Stage 1: Online application and recruiter review
- Stage 2: Recruiter Screening Call
- Stage 3: 1st Round Interviews – Competency format.
- Stage 4: 2nd Round Interviews – Competency format.
- Stage 5: Offer and onboarding
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.
Claims Advocate employer: WTW
Contact Detail:
WTW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Advocate
✨Tip Number 1
Familiarise yourself with the aviation insurance sector and current market trends. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the aviation insurance field. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the company culture at WTW.
✨Tip Number 3
Prepare for competency-based interviews by reflecting on your past experiences related to claims management and negotiation. Be ready to discuss specific examples that showcase your skills and how they align with WTW's values.
✨Tip Number 4
Research WTW’s commitment to inclusivity and diversity. Understanding their culture will allow you to tailor your responses during interviews, showing that you are a good fit for their team.
We think you need these skills to ace Claims Advocate
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Claims Advocate at WTW. Familiarise yourself with the aviation insurance sector and the specific skills required, such as negotiation and client management.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your qualifications, particularly any professional certifications like ACII or FCII, and showcase your market relationship management experience.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of WTW's commitment to inclusivity and diversity. Explain how your background and experiences make you a suitable candidate for the Claims Advocate role, and express your enthusiasm for contributing to their team.
Prepare for Interviews: Anticipate competency-based interview questions related to claims management and client advocacy. Prepare examples from your past experiences that demonstrate your ability to handle complex claims and negotiate effectively.
How to prepare for a job interview at WTW
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Claims Advocate, especially in the aviation insurance sector. Familiarise yourself with loss negotiation, client management, and the importance of maintaining high service standards.
✨Showcase Your Experience
Prepare to discuss your previous experience in claims management or related fields. Highlight any relevant qualifications, such as ACII or FCII, and be ready to provide examples of how you've successfully managed client relationships and negotiated claims.
✨Demonstrate Inclusivity
Since WTW values diversity and inclusivity, be prepared to discuss how you can contribute to a welcoming work environment. Share experiences where you've worked effectively in diverse teams or supported inclusive practices.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to client service and how they measure success in claims management. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
