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- Tasks: Assist customers via email, manage orders, and ensure timely shipping.
- Company: Join a small, ethical business making beautiful baby carriers in Scotland.
- Benefits: Enjoy free parking, flexi-time, 28 days holiday, and a yearly bonus.
- Why this job: Be part of a friendly team committed to sustainability and zero waste.
- Qualifications: Excellent written English and strong attention to detail required.
- Other info: Flexible hours available; manual handling training provided.
The predicted salary is between 23500 - 24000 £ per year.
We are a small, ethical business based near Edinburgh, we make beautiful baby carriers and accessories from our specially woven jacquard fabrics. Currently, we are looking for a friendly and motivated Customer Care & Fulfillment Assistant to join our busy team.
All of our fabrics are woven in the UK and made from natural and organic yarns, we are proud to keep production in Scotland. We are a zero-waste company and use solar panels for our energy. Join our tight-knit friendly team at our lovely corner spot with a large garden with access to Roslin Glen and other walks areas nearby. You will also benefit from free parking, flexi-time and a yearly bonus.
The Job:
You will work in the Customer Care and Fulfilment departments responding to customer emails and shipping orders. Bringing an excellent level of service to our passionate customers.
Primary Duties and Responsibilities
- Answer customer enquiries via email and Messenger
- Carry out refunds, exchanges and returns
- Work with the Fulfilment & Operations Coordinator to pick pack and ship online orders in a timely manner
- Pick, pack/unpack stock and props for events
- Assist with postal claims and keep sheets updated
- Assist with physical stock organisation and inventory on the website
- Communicate with the wider team on customer care and fulfilment-related issues
- Participate in continuous improvement projects to increase efficiency
- Any other tasks and administrative duties required
Required Skills & Abilities
- Excellent written English
- Commitment to delivering exceptional customer care
- Excellent attention to detail and a high degree of accuracy
- Competent in learning computer systems (ie internal customer order software)
- This is a physically demanding job with daily packing of orders. It includes lifting and moving heavy boxes. Manual handling training will be provided
Personal Qualities
- Reliable, conscientious and trustworthy
- Flexible – comfortable with multi-tasking and working on a number of tasks in different departments
- Strong communicator with excellent people skills
37.5 Hours Mon – Fri, part-time hours will be considered, flexible working available, 28 days holiday, company pension
Location: Oscha Slings 24/4 Dryden Rd, Loanhead
Salary: £23,500 – £24,000
Closing Date: 20th January 2025
OSCHA SLINGS LTD | Customer Care & Fulfilment Assistant employer: OSCHA SLINGS LTD
Contact Detail:
OSCHA SLINGS LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land OSCHA SLINGS LTD | Customer Care & Fulfilment Assistant
✨Tip Number 1
Familiarize yourself with Oscha Slings' products and values. Understanding their commitment to ethical production and zero-waste practices will help you connect with the team and demonstrate your alignment with their mission during the interview.
✨Tip Number 2
Highlight your customer service experience in your conversations. Since this role involves responding to customer inquiries and ensuring satisfaction, sharing specific examples of how you've successfully handled customer interactions can set you apart.
✨Tip Number 3
Show your enthusiasm for teamwork and collaboration. Oscha Slings values a friendly and tight-knit team, so expressing your willingness to work closely with others and contribute to a positive work environment will resonate well.
✨Tip Number 4
Be prepared to discuss your organizational skills. Since the role involves managing inventory and fulfilling orders, demonstrating your ability to stay organized and efficient in a busy environment will be crucial.
We think you need these skills to ace OSCHA SLINGS LTD | Customer Care & Fulfilment Assistant
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand Oscha Slings' commitment to ethical practices and sustainability. Reflect this understanding in your application to show that you align with their values.
Tailor Your CV: Highlight relevant experience in customer care and fulfillment. Emphasize your attention to detail and any previous roles where you demonstrated excellent communication skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided exceptional customer service in the past and your ability to handle multiple tasks.
Proofread Your Application: Ensure that your application is free from spelling and grammatical errors. A well-written application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at OSCHA SLINGS LTD
✨Show Your Passion for Customer Care
Make sure to express your enthusiasm for providing exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns with the company's commitment to delivering excellent care.
✨Demonstrate Attention to Detail
Since the role requires a high degree of accuracy, be prepared to discuss how you ensure attention to detail in your work. You could mention specific methods or tools you use to stay organized and accurate, especially when handling orders and inventory.
✨Highlight Your Flexibility and Team Spirit
The job involves multi-tasking across different departments, so emphasize your ability to adapt and work collaboratively. Share instances where you successfully juggled multiple responsibilities or worked closely with a team to achieve a common goal.
✨Prepare Questions About the Company’s Values
Since Oscha Slings is an ethical business focused on sustainability, come prepared with questions that show your interest in their values. Ask about their zero-waste initiatives or how they maintain quality in their products, which will demonstrate your alignment with their mission.
