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- Tasks: Lead a global team to ensure excellent technical and customer experiences.
- Company: Coralogix is an innovative company focused on observability solutions.
- Benefits: Enjoy a culture of innovation, continuous learning, and diverse opportunities.
- Why this job: Shape the future of technology while driving customer success in a dynamic environment.
- Qualifications: 10+ years in tech, with leadership experience in Cloud DevOps or SaaS.
- Other info: We value candidates who are hungry, humble, and smart.
The predicted salary is between 72000 - 108000 £ per year.
We are seeking an experienced and passionate Global Head of Technical Account Management (TAM) to lead our worldwide TAM function across the US, EU, Middle East, and APAC regions. This leader will manage 6–8 regional TAM managers and their teams, ensuring a consistently excellent technical and customer experience. This is a highly strategic and hands-on leadership role that blends deep technical expertise, exceptional customer-facing skills, and inspirational people leadership.
As the owner of global TAM operations, you will define the vision, operational structure, and execution strategy to ensure world-class onboarding, enablement, and long-term technical success for our customers.
Key Responsibilities:- Global Leadership & Strategy: Lead, scale, and coach a global team of TAM managers and their respective regional teams. Establish a unified global TAM methodology, aligned with business goals, technical excellence, and regional nuances. Define strategic goals, KPIs, and operational metrics for TAM success across all regions. Partner closely with R&D, Customer Success, Product, Sales, and Support to drive holistic customer outcomes.
- Hands-On Technical Expertise: Maintain hands-on fluency in observability tooling, logging infrastructure, and cloud environments. Act as a senior technical escalation point for complex deployments or architectural challenges. Provide in-depth technical guidance on customer environments, use cases, and integration scenarios.
- Customer Excellence & Relationship Building: Serve as a senior executive presence in critical customer engagements and escalations. Partner with top-tier customers to ensure technical adoption, value realisation, and long-term retention. Champion a customer-obsessed culture focused on outcomes, not just deliverables.
- Data-Driven Management: Use customer usage and performance data to inform strategy, refine processes, and identify risk/opportunity areas. Lead TAM org reviews based on insights, trends, and team performance analytics. Collaborate on the development of tools and dashboards to ensure visibility and impact tracking.
- Technical Experience: 10+ years of technical experience in Cloud DevOps, SaaS, or observability, with 5+ years in leadership roles. Strong hands-on experience with AWS, GCP, Azure, K8S, Terraform and observability tools: Prometheus, Grafana, OpenTelemetry, ELK, Splunk, Datadog, and similar. Proficiency with metrics, logs, traces and APM.
- Leadership & Global Operations: Proven success leading multi-regional or global technical teams with direct management of managers. Demonstrated ability to build scalable processes, frameworks, and enablement playbooks. Experience navigating cross-cultural teams and time zones effectively.
- Customer & Executive Communication: Outstanding communication skills with technical and executive audiences. Strong customer-facing presence, including experience with enterprise stakeholders and C-level presentations. History of driving customer success, renewals, and expansions through technical advocacy.
We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.
Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.
Contact Detail:
Coralogix, inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Head of Technical Account Management (TAM)
✨Tip Number 1
Familiarise yourself with the latest trends and tools in Cloud DevOps and observability. Being well-versed in platforms like AWS, GCP, and Azure will not only boost your confidence but also demonstrate your technical expertise during interviews.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar companies. Engaging with them can provide valuable insights into the company culture and expectations for the Global Head of Technical Account Management role.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing global teams. Highlight specific examples where you successfully led cross-cultural teams and navigated time zone challenges, as this is crucial for the role.
✨Tip Number 4
Showcase your customer success stories. Be ready to share instances where your technical advocacy led to significant customer retention or expansion, as this aligns perfectly with the responsibilities of the position.
We think you need these skills to ace Global Head of Technical Account Management (TAM)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical account management, leadership roles, and cloud technologies. Use specific examples that demonstrate your hands-on expertise and customer success achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Discuss how your background aligns with the responsibilities of leading a global TAM function and your vision for customer excellence.
Highlight Leadership Experience: Emphasise your experience in managing multi-regional teams and your ability to build scalable processes. Provide examples of how you've successfully led teams and driven customer outcomes in previous roles.
Showcase Technical Proficiency: Detail your technical skills related to cloud environments and observability tools. Mention specific technologies you have worked with, such as AWS, GCP, or Azure, and how you have applied them to solve complex challenges.
How to prepare for a job interview at Coralogix, inc.
✨Showcase Your Technical Expertise
As a candidate for the Global Head of Technical Account Management, it's crucial to demonstrate your deep technical knowledge. Be prepared to discuss your hands-on experience with cloud environments and observability tools, as well as how you've tackled complex technical challenges in previous roles.
✨Emphasise Leadership Experience
Highlight your experience in leading multi-regional teams. Share specific examples of how you've scaled teams, established methodologies, and driven success across different cultures and time zones. This will show your capability to manage the global TAM function effectively.
✨Demonstrate Customer-Centric Thinking
Prepare to discuss how you've built strong relationships with customers and ensured their success. Share stories that illustrate your ability to advocate for customer needs and drive value realisation, as this role heavily focuses on customer excellence.
✨Be Data-Driven
Since the role involves using data to inform strategy, come ready to discuss how you've used performance metrics and analytics in past positions. Explain how you’ve leveraged data to identify opportunities and refine processes, showcasing your analytical mindset.
