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For Companies At a Glance
- Tasks: Create and refine engaging chatbot conversations for our Help & Support Squad.
- Company: Join YBS, a member-focused organisation that values people over profits.
- Benefits: Enjoy flexible working, 25 days holiday, bonuses, and health benefits.
- Why this job: Be part of an exciting digital transformation and make a real impact on customer experiences.
- Qualifications: Proven experience in Content Design; chatbot experience is a plus.
- Other info: This is a hybrid role with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
About the role
As Content Designer, you’ll be part of our thriving Content Design Team. Our purpose is to ensure that every single item of content is operating to our high standards and meeting customer needs.
We’re at a very exciting place in our digital transformation journey and this role will give you a brilliant opportunity to be part of it. We’re looking for people who want to be more than a cog in a machine, developing best practise as well as delivering change.
You\\’ll work in a squad with various other roles depending on the project e.g. Product Owners, User Experience Designers, Business Analysts, and User Researchers.
About you
Please note this is not a graphic design, marketing, copywriting, or learning/ teaching role.
The successful candidate must have a proven track record working in a similar Content Design role. You’ll have –
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Demonstrated expertise and a proven track record in Content Design
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Collaborated within a multi-disciplinary team, including Product Owners, Designers, Business Analysts and Developers
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Crafted and refined user-centred content and journeys, achieving efficiency and high-quality standards
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Employed analytics, user feedback, and research to discern user needs, chart user journeys, and shape content strategy
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Possess strong interpersonal skills, excelling in collaboration, influence, and championing positive customer experiences
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Skill in managing personal workload and proactively contributing to team efforts
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Experience of building Digital Assistance into journeys is desirable but not essential
About us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
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Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
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Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
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Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
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Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
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My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply?
If you’re excited about this role and want to be part of the YBS team, apply now to send us your application.
Want more information?
If you have any questions about this role, please contact Mike Peel on careers@ybs.co.uk
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Content Designer employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content Designer
✨Tip Number 1
Familiarise yourself with chatbot design principles and user experience best practices. Understanding how to create engaging and effective conversations will set you apart from other candidates.
✨Tip Number 2
Network with professionals in the content design and chatbot development fields. Engaging with others can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Showcase your collaborative skills by discussing past experiences where you worked with multi-disciplinary teams. Highlighting your ability to work well with Product Owners, Designers, and Developers will demonstrate your fit for the role.
✨Tip Number 4
Prepare to discuss how you've used analytics and user feedback to shape content strategies in previous roles. Being able to articulate this will show that you understand the importance of data-driven decision-making in content design.
We think you need these skills to ace Content Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Content Design, particularly any work with chatbot conversations. Use specific examples that demonstrate your ability to structure information effectively and collaborate within a multi-disciplinary team.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs, especially your experience in user-centred content creation and your approach to continuous improvement.
Showcase Relevant Experience: If you have experience with analytics or user feedback, be sure to include this in your application. Discuss how you've used these tools to shape content strategy and improve user journeys in previous roles.
Highlight Interpersonal Skills: Since the role requires strong interpersonal skills, provide examples of how you've successfully collaborated with others in past projects. This could include working with Product Owners, Designers, or Developers to achieve common goals.
How to prepare for a job interview at Yorkshire Building Society Group
✨Showcase Your Content Design Expertise
Be prepared to discuss your previous experience in content design, particularly how you've structured information for effective knowledge dissemination. Highlight specific projects where you’ve crafted user-centred content and achieved high-quality standards.
✨Demonstrate Collaboration Skills
Since the role involves working with a multi-disciplinary team, share examples of how you've successfully collaborated with Product Owners, Designers, and Developers in the past. Emphasise your ability to influence and champion positive customer experiences.
✨Familiarise Yourself with Chatbot Functionality
While chatbot experience is desirable but not essential, it’s beneficial to understand how chatbots work and their role in enhancing customer support. Research common chatbot frameworks and be ready to discuss how you would approach designing conversations for one.
✨Prepare for Questions on User-Centred Design
Expect questions about how you employ analytics, user feedback, and research to shape content strategy. Be ready to explain your process for discerning user needs and charting user journeys, as this will demonstrate your commitment to delivering an excellent customer experience.
