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- Tasks: Support employees with queries and maintain accurate HR data.
- Company: M Group delivers essential infrastructure services across water, energy, transport, and telecom.
- Benefits: Enjoy flexible working, a pension scheme, retail discounts, and generous leave policies.
- Why this job: Join a friendly team focused on growth, inclusivity, and making a real impact.
- Qualifications: Previous admin experience; HR background is a plus but not required.
- Other info: This is a 12-month fixed-term contract with opportunities for development.
The predicted salary is between 28800 - 43200 £ per year.
Join or sign in to find your next job Join to apply for the People Services Coordinator role at M Group Join to apply for the People Services Coordinator role at M Group Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? As an organisation, there is little we don’t do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom. This role is in our People department, our People Team supports us to recruit, retain, engage and develop our people. Roles can be in talent acquisition, learning, reward, employee relations or people services. This is a fixed term contract for 12 months! Want to come and be a part of it? What will you be doing? You’ll serve as the first line of phone support for employee queries, representing the People Services Team with professionalism and care. Also, you’ll respond to employee requests quickly and professionally using the CRM tool to provide a seamless service experience. You’ll be the go-to person for all inquiries related to policy, procedure, payroll, and general information, offering clear and helpful support. You’ll handle all data with confidentiality and sensitivity, ensuring compliance with relevant legislation at all times. We ask you to maintain accurate and reliable data throughout the entire employee lifecycle. From the applicant tracking system to the Core HR system and third-party platforms. You’ll suggest thoughtful process improvements and enhancements to boost the efficiency and effectiveness of the People Services Team. You’ll take on occasional project work, contributing to team initiatives and broader goals with enthusiasm and commitment. What You’ll Bring Previous administration experience Experience within a HR role would be advantageous, but we are open to people who are keen to progress in HR You will be someone with excellent attention to detail The role will have interactions with all employees across the business so you will have great customer service skills You\’ll be highly organised and ability to prioritise workload and will enjoy working in a fast-paced, creative environment What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000’s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Discretionary bonus scheme 25 days annual leave plus bank holidays Recommend a friend – get rewarded for introducing people to us! About Us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. We’re responsible and go further for our people, clients, communities and the planet We’re open and seek new and better ways of exceeding expectations We’re together and as one team; the whole is greater than the sum of the parts We’re ambitious and embrace opportunity, to lead essential infrastructure services for life Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. 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People Services Coordinator employer: M Group Services Limited
Contact Detail:
M Group Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Services Coordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of a People Services Coordinator. Understanding the nuances of employee queries, data management, and compliance will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees in HR roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've handled challenging situations in previous roles. This will highlight your ability to manage employee inquiries effectively.
✨Tip Number 4
Research M Group's values and recent initiatives. Being able to align your personal values with theirs during the interview will demonstrate your commitment to their mission and culture.
We think you need these skills to ace People Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administration and HR roles. Emphasise your attention to detail and customer service skills, as these are crucial for the People Services Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job description that resonate with you, such as your ability to handle employee queries professionally and your commitment to confidentiality.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and ability to prioritise workload. Provide examples of how you've successfully managed tasks in fast-paced environments, which is essential for this role.
Showcase Process Improvement Ideas: Since the role involves suggesting process improvements, include any past experiences where you've contributed to enhancing efficiency in previous positions. This will demonstrate your proactive approach and alignment with the company's goals.
How to prepare for a job interview at M Group Services Limited
✨Showcase Your Customer Service Skills
As a People Services Coordinator, you'll be the first point of contact for employee queries. Make sure to highlight your customer service experience and how you've effectively handled inquiries in the past.
✨Demonstrate Attention to Detail
This role requires maintaining accurate data throughout the employee lifecycle. Be prepared to discuss examples of how you've ensured accuracy in previous roles, especially in administrative tasks.
✨Familiarise Yourself with HR Policies
Understanding HR policies and procedures is crucial for this position. Take some time to research common HR practices and be ready to discuss how you would handle specific scenarios related to payroll or employee relations.
✨Emphasise Your Organisational Skills
The job involves managing multiple tasks in a fast-paced environment. Share examples of how you've successfully prioritised your workload and stayed organised in previous roles, showcasing your ability to thrive under pressure.
