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- Tasks: Lead IT training sessions and support users in various applications.
- Company: Join a prestigious London law firm with a commitment to innovation.
- Benefits: Enjoy a permanent role with opportunities for professional growth and development.
- Why this job: Make a real impact by enhancing tech skills in a dynamic environment.
- Qualifications: Must have strong Microsoft Office skills and at least two years of training experience.
- Other info: Ideal for those passionate about technology and teaching in a corporate setting.
The predicted salary is between 36000 - 60000 £ per year.
A fantastic opportunity has arisen for an IT Training Manager/Senior IT Trainer to join our London based law firm on a permanent basis.
Responsibilities and Duties:
- Oversight and delivery of IT Training and post-training support for all users in Windows 11, Microsoft 365, NetDocuments (DMS), Aderant (PMS), Peppermint (CRM), SharePoint Intranet portal, HighQ, Bundledocs, Definely and other applications or systems used by the firm.
- IT Induction of permanent and temporary new starters to the firm.
- Development, preparation, and administration of internal training courses, including materials to support the delivery requirements above.
- Consider innovative ideas for delivery of IT training offering to simplify training and increase engagement.
- Facilitate business improvement through the investigation of issues or opportunities and the recommendation of possible solutions.
- Manage team workloads, staffing (including absences/recruitment/discipline), development & appraisals.
Knowledge, Skills and Experience:
- Outstanding knowledge and experience of all Microsoft Office applications, but particularly MS Word.
- Ability to confidently deliver training in plain English, demystifying IT.
- Proven ability to improve competence and enthusiasm in user engagement of information technologies.
- Excellent communication skills (written and verbal), expressive and articulate, should also be an effective listener.
- Excellent presentation skills.
- Analytical with great attention to detail.
- Excellent documentation and authoring skills.
- Ability to deliver training to staff at all levels within the organisation, and with varying degrees of technical ability.
- A minimum of two years’ experience in delivering training.
- Experience in a corporate, client-facing training and support role, preferably within the legal sector or other professional services environment.
Contact Detail:
DGH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Training Manager
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, such as Microsoft 365 and NetDocuments. Having hands-on experience or even creating a small training module on these tools can demonstrate your proactive approach and expertise.
✨Tip Number 2
Network with current or former employees of the firm to gain insights into their training culture and expectations. This can help you tailor your approach and show that you understand their unique environment during interviews.
✨Tip Number 3
Prepare to discuss innovative training methods you've used in the past. Think about how you can simplify complex IT concepts for users with varying levels of technical ability, as this is a key aspect of the role.
✨Tip Number 4
Showcase your communication and presentation skills by preparing a brief training session on a relevant topic. This will not only highlight your abilities but also give you a chance to demonstrate your engaging training style.
We think you need these skills to ace IT Training Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT training, particularly with Microsoft Office applications and other software mentioned in the job description. Use specific examples to demonstrate your skills in delivering training and improving user engagement.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the firm. Discuss how your background aligns with their needs, particularly your experience in corporate training and your ability to communicate complex IT concepts in plain English.
Showcase Your Communication Skills: Since excellent communication is key for this role, consider including a brief section in your application that illustrates your ability to engage with diverse audiences. You might mention specific training sessions you've conducted or feedback you've received.
Highlight Innovative Training Approaches: If you have experience with innovative training methods or tools, be sure to include this in your application. Mention any creative ideas you've implemented in past roles that increased engagement or simplified training processes.
How to prepare for a job interview at DGH Recruitment
✨Showcase Your Training Experience
Be prepared to discuss your previous training roles in detail. Highlight specific examples where you successfully delivered IT training, especially in Microsoft Office applications. This will demonstrate your capability and confidence in the subject matter.
✨Communicate Clearly and Effectively
Since the role requires delivering training in plain English, practice explaining complex IT concepts in simple terms. During the interview, focus on your communication skills, ensuring you articulate your thoughts clearly and listen actively to the interviewers.
✨Demonstrate Innovative Thinking
Think of creative ways to engage users during training sessions. Be ready to share any innovative ideas you've implemented in past roles that simplified training processes or increased user engagement. This shows your proactive approach to improving training delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to investigate issues or recommend solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
