Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead daily operations of premium serviced apartments and ensure guest satisfaction.
- Company: Join a fast-growing STR company specializing in luxury stays in Central London.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a mission to deliver exceptional guest experiences and optimize property performance.
- Qualifications: Experience in short-term rental management and strong communication skills are essential.
- Other info: Ideal for self-driven individuals passionate about hospitality and business growth.
The predicted salary is between 36000 - 60000 £ per year.
We are a fast-growing short-term rental (STR) company specializing in premium serviced apartments in Central London. Our mission is to provide exceptional guest experiences while optimizing property performance. We’re seeking a talented Operations Manager to take the lead in managing day-to-day operations, driving efficiency, and scaling our portfolio.
Key Responsibilities:
• Property Management: Oversee the operations of our serviced apartment portfolio, ensuring seamless check-ins, check-outs, and guest satisfaction.
• Landlord Relations: Source new properties and build strong relationships with landlords and property partners.
• Guest Experience: Handle guest communications, resolve complaints promptly, and maintain top-tier review scores.
• Operational Efficiency: Manage cleaning schedules, maintenance teams, and inventory to ensure flawless apartment readiness.
• Process Optimization: Identify and implement improvements in operational workflows and technology.
• Team Leadership: Supervise and coordinate with contractors, cleaners, and service providers.
Qualifications:
• Proven experience in Short term rental property management, serviced apartments, or hospitality operations.
• Strong knowledge of STR platforms (e.g., Airbnb, Booking.com) and property management software like Hostaway and Guesty.
• Excellent communication and the ability negotiate
• Ability to manage relationships with landlords, guests, and service providers.
• Detail-oriented with a focus on delivering exceptional guest experiences.
- Self-driven with a passion to build and grow a business
LuxuryLondonStays | STR Serviced Apartments Operations Manager employer: LuxuryLondonStays
Contact Detail:
LuxuryLondonStays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land LuxuryLondonStays | STR Serviced Apartments Operations Manager
✨Tip Number 1
Familiarize yourself with the latest trends in the short-term rental market, especially in Central London. Understanding the competitive landscape will help you demonstrate your knowledge during discussions with us.
✨Tip Number 2
Network with professionals in the hospitality and property management sectors. Building relationships can provide valuable insights and potentially lead to referrals that could benefit your application.
✨Tip Number 3
Showcase your experience with STR platforms like Airbnb and Booking.com. Be prepared to discuss specific examples of how you've optimized property performance or enhanced guest experiences in your previous roles.
✨Tip Number 4
Highlight any experience you have with process optimization and technology implementation. We value candidates who can bring innovative ideas to improve operational workflows and enhance efficiency.
We think you need these skills to ace LuxuryLondonStays | STR Serviced Apartments Operations Manager
Some tips for your application 🫡
Understand the Company: Familiarize yourself with LuxuryLondonStays and their mission to provide exceptional guest experiences. Highlight your understanding of their operations and how you can contribute to their growth.
Tailor Your CV: Customize your CV to emphasize your experience in short-term rental property management and hospitality operations. Include specific examples of how you've driven efficiency and improved guest satisfaction in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the industry and your ability to manage relationships with landlords and guests. Mention your familiarity with STR platforms and property management software, as these are crucial for the role.
Highlight Relevant Skills: In your application, make sure to highlight your communication skills, attention to detail, and experience in process optimization. These qualities are essential for the Operations Manager position and will set you apart from other candidates.
How to prepare for a job interview at LuxuryLondonStays
✨Showcase Your Experience
Be prepared to discuss your previous experience in short-term rental property management or hospitality operations. Highlight specific examples where you successfully managed properties, improved guest experiences, or optimized operational workflows.
✨Demonstrate Communication Skills
Since the role requires excellent communication and negotiation skills, practice articulating your thoughts clearly. Prepare to discuss how you've effectively handled guest complaints or built relationships with landlords and service providers.
✨Familiarize Yourself with STR Platforms
Make sure you have a solid understanding of popular STR platforms like Airbnb and Booking.com, as well as property management software such as Hostaway and Guesty. Be ready to discuss how you've utilized these tools in your previous roles.
✨Emphasize Your Detail Orientation
The job requires a detail-oriented approach to ensure exceptional guest experiences. Prepare to share examples of how your attention to detail has positively impacted guest satisfaction or operational efficiency in your past positions.
