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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences.
- Company: Join Castore, a premium sportswear brand dedicated to enhancing athletic performance.
- Benefits: Enjoy a competitive salary and career growth opportunities with global sporting partners.
- Why this job: Be part of a dynamic team focused on innovation and customer satisfaction in retail.
- Qualifications: Previous supervisory experience in a customer-facing role is preferred.
- Other info: This role involves multi-site responsibilities across Castore's Livingston stores.
The predicted salary is between 28800 - 42000 £ per year.
Castore Milton Keynes, England, United Kingdom
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Castore Milton Keynes, England, United Kingdom
2 weeks ago Be among the first 25 applicants
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Castore exists to make athletes better. Our ethos is built upon BETTER NEVER STOPS, which is deeply embedded in our DNA. We utilize advanced engineering and unique technical fabrics to create the highest quality sportswear for athletes who demand the very best. Our focus is on innovation and performance enhancement.
The founders aim to establish Castore as a globally respected brand known for quality, innovation, and performance in sportswear. We aspire to be a premium alternative to mass-market brands, appealing to discerning athletes.
The Role
As a Deputy Manager, you will inspire your team to deliver the Castore customer and brand vision. Your responsibilities include supporting service and sales, ensuring customer focus, and empowering staff with the necessary knowledge and training. You will focus on growing sales and developing a service-oriented team, supporting all store operations both front and back of house.
Responsibilities
Supporting the Store Manager:
- Guide and coach the team to prioritize customer first approach.
- Ensure operational setup to deliver excellent customer experience and maximize sales.
- Provide training and manage performance with regular feedback.
- React to changing retail environment to meet customer needs.
Driving Results:
- Prioritize service as your key KPI, ensuring customer satisfaction.
- Optimize store operations, stock flow, and achieve \’All Sizes Out\’ targets.
- Train and manage team performance effectively.
Operational:
- Adhere to company policies and procedures.
- Maintain documentation and HR records in compliance with legal requirements.
- Manage cash handling, deliveries, and health & safety policies.
Commercial:
- Work towards sales plans and KPIs with a focus on service.
- Build a confident, customer-focused team with clear objectives.
- Stay informed about market trends and competition.
- Identify opportunities to increase sales and improve business performance.
Future Focus:
- Encourage innovation and continuous improvement.
- Develop understanding of multi-channel retail strategies and their impacts.
Skills & Qualities
Key Skills:
- Experience in supervisory or management roles in customer-facing environments.
- Retail experience is beneficial.
- Ability to thrive in a sales-driven environment.
Personal Qualities:
- Excellent communication skills.
- Problem-solving initiative.
- Proven leadership and decision-making abilities.
- Strong interpersonal skills and adaptability.
- Time management, conflict resolution, teamwork, mentorship, and passion for the brand.
What We Offer
- Competitive salary.
- Opportunity to work with global sporting partners.
- Career growth within a high-growth brand.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
Industries
- Sporting Goods Manufacturing
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Deputy Manager employer: Castore
Contact Detail:
Castore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Familiarise yourself with Castore's brand ethos and product range. Understanding their commitment to quality and innovation will help you align your responses during interviews, showcasing your passion for the brand.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a customer-focused environment. Highlighting your leadership skills and ability to inspire others will resonate well with the hiring managers.
✨Tip Number 3
Research the latest trends in the sportswear market and be ready to discuss how Castore can differentiate itself from competitors. This shows your proactive approach and understanding of the commercial landscape.
✨Tip Number 4
Demonstrate your adaptability by sharing experiences where you've successfully navigated change in a retail setting. This is crucial for a role that requires reacting to a constantly changing environment.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Castore's ethos and mission. Familiarise yourself with their commitment to quality and innovation in sportswear. This will help you tailor your application to reflect their values.
Highlight Relevant Experience: In your CV and cover letter, emphasise any supervisory or management experience you have in a customer-facing environment. Be specific about your achievements in driving sales and enhancing customer service.
Showcase Leadership Skills: As a Deputy Manager, leadership is key. Use your application to demonstrate your proven leadership abilities, decision-making skills, and how you've successfully mentored teams in the past.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific responsibilities of the role. Mention how you can inspire a customer-first approach and drive results, aligning your skills with the job description.
How to prepare for a job interview at Castore
✨Understand the Brand Ethos
Before your interview, make sure you fully grasp Castore's philosophy of 'BETTER NEVER STOPS'. Familiarise yourself with their commitment to innovation and quality in sportswear, as this will help you align your answers with their core values.
✨Showcase Leadership Skills
As a Deputy Manager, you'll need to inspire your team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. Highlight your ability to motivate others and drive results.
✨Emphasise Customer-Centric Approach
Castore places a strong emphasis on customer satisfaction. Be ready to discuss how you've previously put customers first in your roles. Share specific instances where you enhanced customer experience or resolved issues effectively.
✨Prepare for Operational Questions
Since the role involves managing both front and back of house operations, be prepared to answer questions about inventory management, cash handling, and adherence to company policies. Demonstrating your operational knowledge will show you're ready for the responsibilities of the role.
