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- Tasks: Lead daily operations and training for the Groups division in a dynamic inbound DMC.
- Company: Join a forward-thinking organisation based in the heart of London, focused on growth.
- Benefits: Enjoy a competitive salary, comprehensive benefits, and exceptional career development opportunities.
- Why this job: Be part of a culture that values innovation, teamwork, and continuous improvement.
- Qualifications: Experience in operations management within inbound travel and knowledge of Tour Plan is essential.
- Other info: Diversity and inclusion are key; all qualified candidates are encouraged to apply.
The predicted salary is between 45000 - 48000 £ per year.
Our client, a dynamic and forward-thinking organisation based in the heart of London, is currently seeking an Operations and Training Manager to join their thriving Management team. This full-time position offers a competitive salary range of £45,000 to £48,000, along with a comprehensive benefits package and exceptional opportunities for career growth and development.
As the Operations and Training Manager for an INBOUND DMC, you will play a pivotal role in overseeing and optimising the day-to-day operations of the department. Your primary responsibility will be to ensure the smooth and efficient functioning of the Groups division, while implementing strategies to enhance productivity, streamline processes, and drive overall success through training and learning of the TOUR PLAN system.
The ideal candidate for this position will possess a proven track record of success in operations management within a DMC with TOUR PLAN knowledge. You should have a deep understanding of group dynamics and a passion for delivering an exceptional service to clients and your team. You will be a natural leader, with the ability to inspire and motivate teams, foster collaboration, and maintain a positive and productive work environment.
Key responsibilities of the Operations Manager Groups role include:
- Overseeing the daily operations of the Groups department, ensuring efficient resource allocation and optimal performance
- Developing and implementing operational strategies and policies to enhance productivity and efficiency
- Monitoring and analysing key performance indicators (KPIs) to identify areas for improvement and implement corrective measures
- Managing and mentoring a diverse team of professionals, providing guidance, support, and opportunities for growth and development
- Fostering a culture of continuous improvement, encouraging innovation and embracing change
- Training and supporting the operations team.
You should possess the following qualifications and skills:
- Proven experience in operations management, inbound travel with knowledge of Tour plan essential.
- Strong leadership and people management skills, with the ability to build and motivate high-performing teams
- Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making
- Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
- Strong project management skills, with the ability to prioritise tasks, meet deadlines, and manage multiple projects simultaneously.
Our client is committed to fostering a diverse and inclusive workplace and welcomes applications from all qualified candidates. Don't miss this chance to join a leading organisation in London and take your career to new heights as an Operations Manager Groups. Apply now and embark on an exciting journey of growth and success!
Location: London
Salary Range: £45,000 - £48,000
Employment Type: Full-time
Benefits: Comprehensive benefits package
Contact Detail:
Antella Travel Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Training Manager DMC
✨Tip Number 1
Familiarise yourself with the TOUR PLAN system, as it's a key requirement for this role. Consider reaching out to current or former employees in similar positions to gain insights into how they effectively utilise this system in their daily operations.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed and motivated teams in previous roles. Think about specific challenges you faced and how you overcame them to foster a positive work environment.
✨Tip Number 3
Research the company’s culture and values to align your approach during interviews. Understanding their commitment to diversity and inclusion can help you articulate how you would contribute to fostering that environment.
✨Tip Number 4
Prepare to discuss your experience with KPIs and data-driven decision-making. Be ready to share specific examples of how you've used analytics to improve operational efficiency in past roles, as this will demonstrate your suitability for the position.
We think you need these skills to ace Operations Training Manager DMC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operations management, particularly within a DMC. Emphasise your knowledge of the TOUR PLAN system and any relevant achievements that demonstrate your ability to enhance productivity and efficiency.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operations management and training. Discuss how your leadership skills and experience align with the responsibilities outlined in the job description, and provide specific examples of how you've successfully managed teams and improved processes.
Highlight Relevant Skills: When filling out your application, ensure you highlight key skills such as analytical abilities, project management, and communication skills. These are crucial for the role and should be evident in both your CV and cover letter.
Show Enthusiasm for the Company: Research the company and mention why you are excited about the opportunity to work with them. Demonstrating knowledge about their values and commitment to diversity and inclusion can set you apart from other candidates.
How to prepare for a job interview at Antella Travel Recruitment
✨Showcase Your Operations Management Experience
Be prepared to discuss your previous roles in operations management, particularly within a DMC. Highlight specific examples where you successfully improved processes or enhanced productivity, especially using the TOUR PLAN system.
✨Demonstrate Leadership Skills
As a natural leader, it's crucial to convey your ability to inspire and motivate teams. Share anecdotes that illustrate how you've built high-performing teams and fostered a positive work environment.
✨Prepare for Data-Driven Discussions
Since the role involves monitoring KPIs, be ready to talk about your analytical skills. Discuss how you've used data to identify areas for improvement and the corrective measures you implemented in past positions.
✨Emphasise Communication and Interpersonal Skills
Exceptional communication is key in this role. Prepare to provide examples of how you've engaged and influenced stakeholders at various levels, ensuring that your interpersonal skills shine through during the interview.
