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- Tasks: Partner with clients to design and deploy AI teams that solve real-world challenges.
- Company: Futuria is an innovative AI startup focused on enhancing human-AI collaboration.
- Benefits: Enjoy flexible work options, competitive salary, and a collaborative culture.
- Why this job: Shape the future of AI while working on impactful projects in a dynamic environment.
- Qualifications: Strong client-facing skills, technical aptitude, and excellent communication are essential.
- Other info: Ideal for those who thrive in ambiguity and enjoy problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Futuria is at the forefront of agentic AI—designing and delivering autonomous AI teams that work alongside humans to solve real-world problems. As demand for these solutions grows, we are looking for dynamic, curious, and thoughtful professionals to join our Client Success team.
This role is ideal for someone who thrives in ambiguity and has a track record of turning complex challenges into structured solutions. You may not have built an AI Agent before—but if you’ve worked in customer-facing roles like consulting, solution engineering, customer success, or technical delivery, you already have the core skills we value.
You’ll work closely with clients to understand their goals, design AI agent teams to meet those needs, and iterate rapidly to improve performance. This is a unique opportunity to shape the future of AI-human collaboration.
Key Responsibilities- Partner directly with clients to deeply understand their use cases, goals, and operational workflows
- Design, configure, and deploy agentic AI teams tailored to each business challenge
- Test and iterate agent behaviors in both sandbox and live environments to ensure performance and accuracy
- Troubleshoot bugs, flag usability issues, and identify product gaps—collaborating closely with engineering and product teams
- Recommend enhancements and new features to improve platform capability and customer outcomes
- Work with relational databases and structured data to inform agent decision logic and configurations
- Lead demos of agent capabilities to internal stakeholders and client teams to build adoption and alignment
We’re looking for someone who thrives in uncharted territory. You enjoy solving problems that don’t come with instructions, and you’re excited by the chance to shape something new.
Essential:- Strong ability to translate business needs into real-world solutions in a client-facing role
- Comfortable working in technical domains, learning new tools, concepts, and terminology quickly
- Experience with configurable platforms, automation tools, or AI-based applications
- Excellent communication skills, with the ability to lead engaging demos and workshops
- Analytical mindset with strong attention to detail during testing and refinement
- Exposure to GenAI or Agentic AI—professionally or through personal exploration
- Experience influencing product roadmaps or feature development
- Background in business analysis, solution consulting, technical sales, customer support, or implementation roles
- Experience working across departments on enterprise software or AI solutions
- Familiarity with frameworks like Value Stream Mapping or Lean Process Optimisation
- Deliver well-functioning agent teams that consistently meet or exceed client expectations
- Identify and communicate bugs or enhancement opportunities clearly and in a timely manner
- Act as a trusted translator between clients and technical teams to drive improved outcomes
- Help enable repeatable onboarding and configuration processes through knowledge sharing and documentation
- Join a mission-driven, high-growth AI startup redefining how humans and intelligent agents collaborate
- Work on cutting-edge AI products that create measurable impact in the real world
- Thrive in a collaborative, curious, and innovation-first culture
- Enjoy flexible work arrangements (remote/hybrid), with regular in-person team meetups in London
- Competitive salary and benefits package
Contact Detail:
Futuria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in AI and agentic AI. Understanding the technology and its applications will help you engage more effectively with clients and demonstrate your knowledge during interviews.
✨Tip Number 2
Prepare to discuss your experience in customer-facing roles by highlighting specific examples where you've successfully translated business needs into solutions. This will showcase your ability to understand client goals, which is crucial for this role.
✨Tip Number 3
Practice leading demos or workshops, even if it's just with friends or colleagues. Being able to communicate complex ideas clearly and engagingly is key to winning over clients and internal stakeholders.
✨Tip Number 4
Network with professionals in the AI and tech industry. Attend relevant meetups or webinars to connect with others who can provide insights or even referrals, increasing your chances of landing the job.
We think you need these skills to ace Client Success Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Client Success Engineer position. Tailor your application to highlight how your experience aligns with the role's focus on client interaction and technical problem-solving.
Highlight Relevant Experience: In your CV and cover letter, emphasise any customer-facing roles you've held, particularly in consulting, solution engineering, or customer success. Provide specific examples of how you've turned complex challenges into structured solutions.
Showcase Technical Skills: Mention any experience you have with AI applications, automation tools, or configurable platforms. If you've worked with relational databases or have familiarity with frameworks like Value Stream Mapping, be sure to include that as well.
Craft a Compelling Cover Letter: Use your cover letter to convey your enthusiasm for the role and the company. Discuss your analytical mindset and communication skills, and explain how you can contribute to the success of the team and the clients they serve.
How to prepare for a job interview at Futuria
✨Understand the Role
Make sure you have a clear understanding of what a Client Success Engineer does. Familiarise yourself with the responsibilities outlined in the job description, especially around client interaction and AI solutions.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully tackled complex challenges. Highlight how you structured your approach and the outcomes you achieved, as this role thrives on turning ambiguity into clarity.
✨Communicate Effectively
Practice articulating your thoughts clearly and engagingly. Since excellent communication is key for leading demos and workshops, consider doing mock interviews to refine your delivery and ensure you can convey technical concepts in an accessible way.
✨Demonstrate Technical Curiosity
Be ready to discuss your experience with technical domains and any tools or platforms you've worked with. Show enthusiasm for learning new technologies, especially those related to AI, as this will resonate well with the company's innovative culture.
