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For Companies At a Glance
- Tasks: Join our Inside Sales Team to manage customer orders and support sales processes.
- Company: Infinigate Group is a leading global distributor in cyber security solutions.
- Benefits: Enjoy a competitive salary, hybrid working, and 25+ days of annual leave.
- Why this job: Experience a dynamic environment with great team spirit and opportunities for growth.
- Qualifications: Previous admin or customer service experience, strong communication skills, and attention to detail required.
- Other info: We value diversity and offer support throughout the recruitment process.
The predicted salary is between 18000 - 30000 £ per year.
Infinigate Group are a leading, global distributor, specialising in total cyber security solutions and services. With 4 UK offices based in London, Woking, South Cerney and Fareham, we take pride in providing unrivalled support and value for our vendor and reseller partner communities. Our team at Infinigate consists of IT security experts as well as highly skilled support staff. With the right people in place, our laser focus is on positive customer outcomes and long-term stable partnerships with our vendors. To deliver this objective we adopt a flat hierarchy, high performing teams, efficient decision-making processes and a nurturing and learning environment which rewards performance.
Infinigate UK&I are seeking an exceptional administrator to join their dynamic and evolving Internal Sales Team as a Client Inside Sales Specialist. Infinigate is a leading value-added distributor within the IT-Security industry and this role is pivotal to supporting the wider sales, renewals and product sales team. You will gain an introduction to a range of departments, balance a varied workload and proactively manage a customer base with all related administrative duties. In this role you can expect no two days to be the same, fantastic team comradery and reward for a job well done! If you have gained some experience with administrative coordination, customer service or sales support particularly within a related industry, this may be the next step in your career!
Duties & Responsibilities
- To manage the quoting and sales order processes from receipt of PO from customer through to Supply Chain Team including quality checks and error resolution
- Daily customer back order and invoice reporting
- Assist with managing the RMA process
- Ensure the CRM system is used and updated
- In-depth understanding of systems and processes
- To assist with basic level quotations and queries
- To have a strong working relationship with account management, supply chain and renewals functions
General Skills
- Professional and effective communication skills
- High regard for customer service along with priority management and the ability to multitask
- Numerate with good attention to detail
- Proficient in MS applications including Excel, Word and Outlook
- Good relationship building skills
- Previous experience of IT systems for quotation, order entry, CRM
- A knowledge of product set would be desirable but not essential
- Calm under pressure
Personal requirements
- Driven and self-motivated with the ability to work on own initiative
- Commitment to the delivery of tasks, often under pressure and to deadlines
- A team player & collaborative approach
Benefits
- £25,000 per annum rising to £26,000 following a successful 6-month probationary period
- 25 days annual leave rising to 28 days with length of service plus bank holidays
- Day off on your birthday
- 2 paid volunteer days per year
- Additional holiday purchase scheme
- Electric Car Purchase Scheme
- Life assurance of 4 x basic salary and group income protection from start date
- 5% employer matched pension contributions after 3 months service
- Individual cover for private medical insurance and healthcare cash plan following successful completion of probationary period
- Hybrid working arrangements and standard office working hours are 9am – 5.30pm
- Employee assistance programme for practical and emotional support
- Free parking and complimentary refreshments onsite
Infinigate Group are committed to creating a diverse and inclusive workplace where differences are not only accepted but also valued and appreciated. If any reasonable adjustments would support you through the recruitment process, then please get in touch at jobsUK@infinigate.com. If you are interested in applying for this role or have any additional queries on the role, please submit your CV quoting ‘Client Inside Sales Specialist’ to JobsUK@Infinigate.com.
Contact Detail:
Infinigate UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Specialist
✨Tip Number 1
Familiarise yourself with the IT security industry and Infinigate's product offerings. Understanding the market and the specific solutions they provide will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Infinigate on platforms like LinkedIn. This can give you valuable insights into the company culture and the expectations for the Inside Sales Specialist role, which can be beneficial during your discussions.
✨Tip Number 3
Prepare to discuss your experience with CRM systems and administrative coordination. Be ready to share specific examples of how you've successfully managed customer relationships or sales processes in previous roles, as this will highlight your suitability for the position.
✨Tip Number 4
Showcase your communication and multitasking skills during any interactions with the recruitment team. Since these are key attributes for the role, demonstrating them through your conversations can set you apart from other candidates.
We think you need these skills to ace Inside Sales Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative coordination, customer service, or sales support. Emphasise any skills related to IT systems, CRM usage, and your ability to multitask.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experiences align with the responsibilities outlined in the job description.
Highlight Communication Skills: Since effective communication is crucial for this role, provide examples in your application that demonstrate your professional communication skills and your ability to build relationships.
Showcase Problem-Solving Abilities: In your application, include instances where you successfully managed challenges or resolved issues, particularly in a sales or customer service context. This will illustrate your capability to handle the dynamic nature of the role.
How to prepare for a job interview at Infinigate UK & Ireland
✨Know Your Products
Familiarise yourself with the IT security products and services that Infinigate offers. Understanding their product set will help you answer questions confidently and demonstrate your interest in the role.
✨Showcase Your Communication Skills
As an Inside Sales Specialist, effective communication is key. Prepare to discuss how you've successfully managed customer relationships in the past and be ready to demonstrate your professional communication style during the interview.
✨Highlight Your Multitasking Abilities
This role requires juggling various tasks simultaneously. Be prepared to share examples of how you've effectively managed multiple responsibilities in previous roles, especially under pressure.
✨Demonstrate Team Spirit
Infinigate values a collaborative approach. Be ready to discuss your experiences working in teams, how you contribute to team success, and why you believe teamwork is essential in achieving positive customer outcomes.
