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For Companies At a Glance
- Tasks: Be the go-to person for customer inquiries, ensuring a smooth experience.
- Company: Join a global leader in industrial design and manufacturing with 50 years of expertise.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Perfect for those who love helping others and thrive in fast-paced settings.
- Qualifications: GCSEs in Maths and English required; customer care experience preferred.
- Other info: Training provided on products and systems to help you succeed.
The predicted salary is between 30000 - 42000 £ per year.
Customer Care Advocate
We are working with a global leader who have been established for 50 years and specialise in design, manufacture and supply for industrial applications. We are currently recruiting for an experienced Customer Care Advocate to join the team in Bedford.
Key Skills Required:
- Educated to GCSE standard or equivalent – Grade 4+ (A-C) in Maths and English, College degree or equivalent work experience preferred
- Previous professional customer care experience within a manufacturing sales environment preferred
- Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems required.
- Basic to Intermediate Excel Skills preferred
- Experience with SAP not essential
- Experience with CRM platforms such as Salesforce
- Experience navigating and utilizing corporate websites & eCommerce platforms
- Demonstrated mechanical or technical aptitude preferred
- Demonstrated patience and approachability with other team members
- Team oriented with the ability to work in a highly dynamic team and fast-paced environment with continuous challenges
- Able to show situational adaptability and resourcefulness
- Strong communication/interpersonal & organizational skills
- Strong ability to manage daily workload
The Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. CCA1 receives general product, systems, and process training on all general IPS products.
Please send your CV Technical Ltd for immediate consideration
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Customer Care Advocate. Job in Elstow Education & Training Jobs employer: Quest Technical Ltd
Contact Detail:
Quest Technical Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advocate. Job in Elstow Education & Training Jobs
✨Tip Number 1
Familiarise yourself with the specific products and services offered by the company. Understanding their offerings will help you answer customer queries more effectively and demonstrate your commitment to providing excellent customer care.
✨Tip Number 2
Brush up on your knowledge of CRM platforms, especially Salesforce. If you have experience with similar systems, be prepared to discuss how you've used them to enhance customer interactions in previous roles.
✨Tip Number 3
Practice your communication skills, as they are crucial for this role. Consider role-playing common customer scenarios with a friend or family member to build your confidence in handling inquiries and complaints.
✨Tip Number 4
Showcase your adaptability by preparing examples of how you've successfully navigated challenges in fast-paced environments. This will highlight your ability to thrive under pressure, which is essential for a Customer Care Advocate.
We think you need these skills to ace Customer Care Advocate. Job in Elstow Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care, particularly within a manufacturing or sales environment. Emphasise any specific skills mentioned in the job description, such as your proficiency with CRM platforms like Salesforce and your ability to manage daily workloads.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention your experience with business tools like SharePoint and MS Teams, and how these skills will help you excel as a Customer Care Advocate.
Highlight Key Skills: In your application, clearly outline your communication, organisational, and interpersonal skills. Provide examples of how you've demonstrated patience and approachability in previous roles, as these are crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for a Customer Care Advocate.
How to prepare for a job interview at Quest Technical Ltd
✨Showcase Your Customer Care Experience
Make sure to highlight your previous customer care experience, especially in a manufacturing or sales environment. Be ready to share specific examples of how you've handled customer inquiries and resolved issues effectively.
✨Familiarise Yourself with Relevant Tools
Since the role requires knowledge of tools like SharePoint, MS Teams, and CRM platforms such as Salesforce, brush up on these before the interview. Being able to discuss your experience with these tools will demonstrate your readiness for the role.
✨Demonstrate Your Communication Skills
As a Customer Care Advocate, strong communication skills are essential. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you successfully communicated with customers or team members.
✨Emphasise Teamwork and Adaptability
This position requires working in a dynamic team environment. Be prepared to discuss how you've collaborated with others in the past and how you adapt to changing situations. Sharing examples of your teamwork can set you apart from other candidates.
